Technical Support (Path of Exile 1) - [Sao Paulo Gateway] Connection issues - Antel - Forum

yesterday sent a complaint to Antel telling them our problem today 11:44 (Uruguay time) there are no problems with the game in the maps, but in my HO if I have ping peaks ED: NVM! PING IS BACK ;_; ED2: the lag is only in some maps the cities and HO, Oasis worked well 50-60 ping but acid lakes happens the same as with cities and HO 300+ ms _: br.login.pathofexile.com \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.1 - 0 \| 86 \| 86 \| 0 \| 0 \| 1 \| 0 \| \| cor4bras1.antel.net.uy - 0 \| 86 \| 86 \| 1 \| 5 \| 26 \| 1 \| \| ibb2cor4-0-2-0-1.antel.net.uy - 0 \| 86 \| 86 \| 2 \| 3 \| 8 \| 2 \| \| 192.168.192.81 - 0 \| 86 \| 86 \| 28 \| 32 \| 36 \| 36 \| \| 192.168.197.81 - 0 \| 86 \| 86 \| 15 \| 17 \| 24 \| 18 \| \| 192.168.197.82 - 0 \| 86 \| 86 \| 12 \| 13 \| 18 \| 13 \| \| as6057.saopaulo.sp.ix.br - 0 \| 86 \| 86 \| 18 \| 20 \| 24 \| 19 \| \| as36351.saopaulo.sp.ix.br - 0 \| 86 \| 86 \| 48 \| 50 \| 55 \| 50 \| \| ae5.dar01.sao01.networklayer.com - 0 \| 86 \| 86 \| 43 \| 45 \| 58 \| 44 \| \| po1.fcr01a.sao01.networklayer.com - 0 \| 86 \| 86 \| 41 \| 43 \| 47 \| 41 \| \| 36.84.39a9.ip4.static.sl-reverse.com - 0 \| 86 \| 86 \| 41 \| 43 \| 46 \| 43 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider speedtest.sao01.softlayer.com \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.1 - 0 \| 15 \| 15 \| 0 \| 0 \| 1 \| 0 \| \| cor4bras1.antel.net.uy - 0 \| 15 \| 15 \| 4 \| 7 \| 17 \| 15 \| \| ibb2cor4-0-2-0-1.antel.net.uy - 0 \| 15 \| 15 \| 2 \| 3 \| 6 \| 2 \| \| 192.168.192.81 - 0 \| 15 \| 15 \| 29 \| 31 \| 36 \| 31 \| \| 192.168.197.69 - 0 \| 15 \| 15 \| 29 \| 31 \| 36 \| 30 \| \| 192.168.197.70 - 0 \| 15 \| 15 \| 31 \| 32 \| 33 \| 32 \| \| ibr2bar2-0-0-1-1.700.antel.net.uy - 0 \| 15 \| 15 \| 21 \| 23 \| 26 \| 21 \| \| as36351.saopaulo.sp.ix.br - 0 \| 15 \| 15 \| 52 \| 53 \| 57 \| 54 \| \| ae5.dar02.sao01.networklayer.com - 29 \| 7 \| 5 \| 85 \| 85 \| 86 \| 86 \| \| po2.fcr01b.sao01.networklayer.com - 67 \| 3 \| 1 \| 0 \| 88 \| 88 \| 88 \| \| speedtest.sao01.softlayer.com - 10 \| 10 \| 9 \| 85 \| 86 \| 88 \| 85 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider Last edited by NoLimitFound#5627 on Sep 8, 2017, 12:05:12 PM	Posted by NoLimitFound#5627 on Sep 8, 2017, 10:56:02 AM Quote this Post
Yesterday's pingplotter http://imgur.com/a/kB9bo Today's pingplotter http://imgur.com/a/fCNZ6 20% packet loss on po1.fcr01b.sao01.networklayer.com besides that, everything seems to be back to normal Edit: not fixed yet, yesterday it was like 80% of the instances you create will be laggy af. Now it's like 50%, so, still, you can't do lab, because every time you create an instance of a room you have high chances of creating a 100/1k ms instance, you can't play maps because of the same reason, anything you can´t recreate an instance of is pretty much screwed. Any update on the situation would be appreciated Last edited by Aldaris34#2393 on Sep 8, 2017, 1:38:36 PM	Posted by Aldaris34#2393 on Sep 8, 2017, 12:47:44 PM Quote this Post
\|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.1 - 0 \| 72 \| 72 \| 0 \| 0 \| 2 \| 0 \| \| cor4bras1.antel.net.uy - 0 \| 72 \| 72 \| 1 \| 3 \| 5 \| 3 \| \| ibb2cor3-Hu0-2-0-1.antel.net.uy - 0 \| 72 \| 72 \| 1 \| 3 \| 6 \| 3 \| \| 192.168.192.69 - 0 \| 72 \| 72 \| 15 \| 18 \| 21 \| 17 \| \| 192.168.197.69 - 0 \| 72 \| 72 \| 14 \| 17 \| 20 \| 20 \| \| 192.168.197.70 - 0 \| 72 \| 72 \| 14 \| 14 \| 17 \| 14 \| \| ibr2bar2-0-0-1-1.700.antel.net.uy - 0 \| 72 \| 72 \| 15 \| 16 \| 18 \| 17 \| \| as36351.saopaulo.sp.ix.br - 8 \| 57 \| 53 \| 81 \| 83 \| 89 \| 82 \| \| ae5.dar02.sao01.networklayer.com - 0 \| 72 \| 72 \| 46 \| 46 \| 49 \| 46 \| \| po2.fcr01b.sao01.networklayer.com - 0 \| 72 \| 72 \| 44 \| 45 \| 49 \| 46 \| \| 36.84.39a9.ip4.static.sl-reverse.com - 16 \| 45 \| 38 \| 0 \| 91 \| 92 \| 89 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider	Posted by Reapper88#4507 on Sep 8, 2017, 6:02:57 PM Quote this Post
Someone has to do something here, I really REALLY think it's from the server side not from our ISP, it's been 3 days with unplayable ping, FIX PLEASE. Edit: Tested Overwatch that has servers on Brazil and it plays smooth and with low ping. It's your provider GGG, insist with them to fix it please. Last edited by Exelion39#6664 on Sep 8, 2017, 8:04:20 PM	Posted by Exelion39#6664 on Sep 8, 2017, 7:33:36 PM Quote this Post
The game is unplayable at this moment and I do not see interest from the staff for fixing this.	Posted by naitsirhc364#7363 on Sep 8, 2017, 7:57:36 PM Quote this Post
maybe a error intoduced in last patch?? cause its unplayable since then	Posted by Reapper88#4507 on Sep 8, 2017, 8:29:50 PM Quote this Post
" Reapper88 wrote: maybe a error intoduced in last patch?? cause its unplayable since then It's not like it was perfect before the patch, you still had a chance of creating laggy instances, and you played with your ping zig-zaging all over the chart, plus the normal 50ms at the start of 3.0 changed into the normal 60/70/80ms, stressful, but bearable. Now, this last days were just... and the lack of acknowledgment by GGG really shocks me.	Posted by Aldaris34#2393 on Sep 8, 2017, 8:43:54 PM Quote this Post
Confirmed, still unplayable. And it´s definetively not an ISP or local issue, no packet loss or connection issue to blizzard games or other providers.	Posted by korba#4288 on Sep 8, 2017, 9:04:46 PM Quote this Post
yesterday battlefield 1 and counter strike global ofensive they worked poorly too (they have servers in Brazil) since I made the complaint to Antel they stopped working badly but POE gives lag peaks in maps and not all the time like yesterday I sincerely believe that it is no longer a problem of our internet service br.login.pathofexile.com \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.1 - 0 \| 28 \| 28 \| 0 \| 0 \| 1 \| 0 \| \| cor4bras1.antel.net.uy - 0 \| 28 \| 28 \| 2 \| 4 \| 8 \| 7 \| \| ibb2cor4-0-2-0-1.antel.net.uy - 0 \| 28 \| 28 \| 2 \| 3 \| 8 \| 3 \| \| 192.168.192.81 - 0 \| 28 \| 28 \| 30 \| 32 \| 35 \| 31 \| \| 192.168.197.81 - 0 \| 28 \| 28 \| 16 \| 18 \| 21 \| 19 \| \| 192.168.197.82 - 0 \| 28 \| 28 \| 13 \| 14 \| 17 \| 15 \| \| as6057.saopaulo.sp.ix.br - 0 \| 28 \| 28 \| 20 \| 21 \| 24 \| 22 \| \| as36351.saopaulo.sp.ix.br - 0 \| 28 \| 28 \| 47 \| 49 \| 55 \| 49 \| \| ae5.dar01.sao01.networklayer.com - 0 \| 28 \| 28 \| 44 \| 46 \| 49 \| 47 \| \| po1.fcr01a.sao01.networklayer.com - 0 \| 28 \| 28 \| 42 \| 43 \| 47 \| 43 \| \| 36.84.39a9.ip4.static.sl-reverse.com - 0 \| 28 \| 28 \| 42 \| 42 \| 45 \| 42 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider speedtest.sao01.softlayer.com \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.1 - 0 \| 29 \| 29 \| 0 \| 0 \| 1 \| 0 \| \| cor4bras1.antel.net.uy - 0 \| 29 \| 29 \| 2 \| 4 \| 9 \| 2 \| \| ibb2cor4-0-2-0-1.antel.net.uy - 0 \| 29 \| 29 \| 2 \| 4 \| 9 \| 3 \| \| 192.168.192.81 - 0 \| 29 \| 29 \| 30 \| 33 \| 36 \| 32 \| \| 192.168.197.69 - 0 \| 29 \| 29 \| 31 \| 33 \| 36 \| 31 \| \| 192.168.197.70 - 0 \| 29 \| 29 \| 30 \| 31 \| 33 \| 30 \| \| ibr2bar2-0-0-1-1.700.antel.net.uy - 0 \| 29 \| 29 \| 21 \| 23 \| 26 \| 22 \| \| as36351.saopaulo.sp.ix.br - 0 \| 29 \| 29 \| 51 \| 52 \| 55 \| 51 \| \| ae5.dar02.sao01.networklayer.com - 10 \| 22 \| 20 \| 84 \| 85 \| 87 \| 85 \| \| po2.fcr01b.sao01.networklayer.com - 22 \| 14 \| 11 \| 86 \| 87 \| 89 \| 87 \| \| speedtest.sao01.softlayer.com - 12 \| 17 \| 15 \| 84 \| 85 \| 88 \| 85 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider	Posted by NoLimitFound#5627 on Sep 8, 2017, 10:17:34 PM Quote this Post
" Fitzy_GGG wrote: It might be worth emailing/raiding this with Antel's tech support Heh, that's an amusing typo; I assume you meant to type "raising". But if you want people to raid their office, that's fine too I guess. :P “Please understand that imposing strong negative views regarding our team on to other players when you are representing our most helpful forum posters is not appropriate.” — GGG 2022 ---- I'm not 'Sarno' on Discord. I don't know who that is.	Posted by Sarno#0493 on Sep 9, 2017, 9:52:28 AM Quote this Post