Latency Problems (Trace Route in thread)
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Hi, I am from America but currently staying in Korea. I have, since coming here, been playing on California gateways with stable pings between 120-150ms. Within the last couple days this latency has doubled. It's worth noting that I am not having this issue connecting to other services in California. For example, I still ping fine on World of Warcraft. I attached a trace route to see if any insight can be provided. If it is helpful, I can also provide a trace route to another service located in California. One last thing to mention is that my ping to ALL Path of Exile gateways has increased lately, not just California.
http://pastebin.com/A2r0vVk0 Last bumped on Jun 14, 2016, 9:41:41 AM
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You're routing through Europe to get to US.
Why not use the Singapore or Australian gateways? Even Frankfurt would be better as you're going through there anyway. |
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I can tell you my ping to Amsterdam has also increased though. Which seems to indicate something else must be going on? As I said, my ping to ALL gateways has increased 2-3x normal values. I also don't seem to have this issue with other services located in California. Is there any reason why when connecting to PoE I would get routed through Europe, but not when connecting to other services in the same location? Also, I play with friends back in the states. Internet over here is quick and thus connecting to California to play with them has never been an issue.
My ping to Frankfurt PoE gateway is also 300ms. I'll post a trace for it. Last edited by FallenTMS#0899 on Jun 10, 2016, 8:21:37 PM
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Here is the trace to Frankfurt.
http://pastebin.com/2Bg4CEKr My ping to Australia is even higher at 358 ms. I also just double checked, US West World of Warcraft servers are still pinging at 148ms. This is a Path of Exile issue. It's isolated to them. All their servers have increased latency for me and no other service is experiencing the issue. Last edited by FallenTMS#0899 on Jun 10, 2016, 8:35:30 PM
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For you to understand the answer to your question, you have to understand how networks work.
In your case, think of it like a series of major highways/interstates. If you want to get between cities, you take a series of these roads to your destination. Sometimes there isn't a very direct route from where you are, and sometimes there are multiple routes... but once you're on a freeway, you're stuck on it until you get to an exit. In your case, the road to California for the GGG servers is through Europe. Other networks have their own roads which might be more direct. It's also due to your ISP routing. Where you get major latency increase is at the peer between your ISP network and the SoftLayer/NetworkLayer network. This is like an interchange between freeways. You can try tracing to all the other gateways and look at both the number of hops as well as the average latency. Based on your previous trace though, you'd get better results to Frankfurt than London or California (or other US gateways). That's why I suggested Frankfurt, Singapore, or Australia. Last edited by Drakier#1520 on Jun 10, 2016, 9:16:15 PM
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Frankfurt pings the same, as you would have noticed if you'd please check my other post. I am also not unfamiliar with tech so I don't need metaphors. I am telling you though, all PoE servers, have increased pings for me: Frankfurt, Australia and California (also all others). I am NOT having this issue when connecting to any other service located in these places.
Here is also a screenshot of my ping to all gateways, so we can just stop talking about other servers being better. http://imgur.com/Mrnx8JJ Again, I can provide a trace to other services in these locations. It is NOT happening with other services. Last edited by FallenTMS#0899 on Jun 10, 2016, 9:07:23 PM
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Please provide traces to these other services as well as the Australia gateway and Singapore please.
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Also, please put URL tags around links to make them clickable.
A lot of people (including myself) use a mobile browser and copy/paste makes assisting difficult/annoying. |
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Trace for World of Warcraft USWEST:
http://pastebin.com/zZHG4KLa Trace for PoE-Australia: http://pastebin.com/4J1pVaui Trace for PoE-Singapore: http://pastebin.com/2PsNZybU |
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Your trace to Singapore actually looks like a trace to Milan.
Either way, the problem seems to be that your ISP has only one connection into the NetworkLayer network for some reason. In all cases it goes like this: | 112.174.80.122 - 0 | 148 | 148 | 146 | 149 | 162 | 148 | | bbr01.xn01.fra01.networklayer.com - 0 | 148 | 148 | 288 | 290 | 308 | 290 | | 112.174.80.122 - 0 | 130 | 130 | 146 | 150 | 173 | 150 | | bbr01.xn01.fra01.networklayer.com - 0 | 130 | 130 | 289 | 290 | 299 | 291 | So as you can see, the road to GGG always has to go through that specific route no matter which gateway you are going to. That is why I said that Frankfurt is likely your best option. The other thing you'll notice (which I tried to point out before) is that to get to World of Warcraft, it doesn't go through that same interchange. That is because WoW is on a completely different network. They are located in similar places geographically, but that is irrelevant when it comes to routing... especially when the routing appears incorrect. What you REALLY need to do is escalate the issue with your ISP and give them copies to EVERY PoE gateway trace you can provide. What those traces illustrate is that no matter which you choose, they always end up going through those 2 nodes I showed above. That is NOT correct, and it is up to your ISP to fix their routing to make that not happen. I know you said you know tech and don't need the metaphors, but I still don't think you quite understand how the networks are connected to each other and why it doesn't matter where they are geographically, but what matters is how those routes are connected to each other. Which road connects to which other road... Last edited by Drakier#1520 on Jun 10, 2016, 9:12:02 PM
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