EU servers screwed right now?

it´s good not to be alone...
it´s bad no solution is in sight

I was afraid it was my firewall, tried everything...

now it seems our hopes rely on O²...oh my...OH MY...

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Tydal wrote:

now it seems our hopes rely on O²...oh my...OH MY...

Basically, we have NO HOPE.

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destroya82 wrote:

I have also contacted O2 complaining about it. Hope that it will be fixed soon :-(

You were even able to get in contact with the customer service? What I missed? o2 is well known for their crappy service and hanging forever in line to get someone to talk to.

Seriously considering switching provider soon. LoL had back this problems and now Poe...grr

Same here with Europe Gateway, either Frankfurt or Amsterdam,etc. After the login, i get back to the character selection screen and have to close the game manually.
Here are the last lines of my Client.txt logfile:
Got Instance Details from login server
2015/08/24 11:37:40 4786032 657 [INFO Client 5996] Just before calling client instance session
2015/08/24 11:37:40 4786063 b3 [INFO Client 5996] Connecting to instance server at 37.58.74.246:6112
2015/08/24 11:38:01 4807077 f3 [DEBUG Client 5996] Connect time to instance server was 20998ms
2015/08/24 11:38:01 4807077 20a [INFO Client 5996] Abnormal disconnect: Failed to connect to instance

I hope the problem will be solved soon. I will try the US Gateway now, i hope then i can play.

Damn,my Provider is also O2. I'll try to call them, but the service has gone really bad (Alice was very good) You're right, that Telefonica ruined the service. Sometimes you have luck and get a person on the phone in the technical section who has good knowlegde, but most of the time, i talk to people, which i know much more about internet, routing and computers. And because of that they can't help you. I'll try to make a WinMTR Screenshot. I hope for me and all of you guys that O2 will fix the problem soon, but i do not have much hope about that. ;-)

Same here,

sometimes if it failed to log in i get a strange screen where i cant do anything but ALT F4


Pic: http://imgur.com/UAwkJQI

Edit: i think i ahve o2 aswell (99% sure)

Even US Server arent working correctly ...

gnah :/

Here my WinMTR result:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| alice.box - 0 | 30 | 30 | 3 | 6 | 16 | 4 |
| 62.52.200.201 - 0 | 30 | 30 | 18 | 23 | 35 | 26 |
|ae14-0.02.xd.0001-01.fra.de.net.telefonica.de - 0 | 30 | 30 | 16 | 21 | 47 | 24 |
|et-7-1-0-0.0002.prrx.01.fra.de.net.telefonica.de - 0 | 30 | 30 | 16 | 20 | 31 | 25 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| ae5.dar02.sr01.ams01.networklayer.com - 0 | 30 | 30 | 24 | 27 | 42 | 27 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |

I deleted more of the lines, because they were empty.

Could someone explain me, how to paste a image in the forum. That would be very nice, thanks.

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piaap wrote:

I'll try to call them, but the service has gone really bad

I once spent 3 hours waiting on the phone for the alive customer service representative from O2 :)

But, btw, there is a pretty handy "online chat" option on the O2 site now, so someone might try it as well (but they don't want to use English, only German).

Their phone support is actually alright. You have to call the (free) tech hotline tho: 08005251378