Known Issues & Common Technical Problems

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Bishnar wrote:

I am having problems getting the game to launch at all! I get through the installation and patching. When I click Launch, a window opens which is completely blank and grey and nothing else happens. If I try to do anything with the window I get the message that "Client.exe has stopped working" and all I can do with it is close it. I have done a Pack Check and that says it's fine. If I try again, the launcher disappears almost as soon as it appears after the message "Allocating Space" comes up. I don't get the opportunity to click Launch because the grey window appears and everything happens as before. I have looked in the log file and this is what the most recent entry says:

2013/05/15 07:49:18 ***** LOG FILE OPENING *****
2013/05/15 07:49:18 5625942 144 [INFO Client 2068] Send protocol version
2013/05/15 07:49:18 5626082 1a7 [INFO Client 2068] Web root: http://patchcdn.pathofexile.com/0.10.8.1/
2013/05/15 07:49:18 5626082 1a8 [INFO Client 2068] Backup Web root: http://patch108.pathofexile.com:8095/patch/0.10.8.1/
2013/05/15 07:49:18 5626082 1b3 [INFO Client 2068] Requesting root contents 1
2013/05/15 07:49:18 5626207 1db [INFO Client 2068] Got file list for "" 0
2013/05/15 07:49:18 5626207 239 [INFO Client 2068] Finished checking files
2013/05/15 07:49:18 5626456 38 [INFO Client 2068] OpenAL device is "Generic Software on Speakers (High Definition Audio Device)"

I have read through all the posts in this thread but have not come accross any descriptions of identical issues. I have checked my GFX card and it supports up to Shader 4.0 so that shouldn't be an issue. I am running Windows 7 Pro 64-bit with 4Gb RAM and an Athlon Phenom II X2 550 3.10GHz. I do not havce a Creative Sound card and just use the integrated sound on the mobo. I have also made sure it has access through my firewall.

Any suggestions would be appreciated.

Many thanks