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bump, new day still no response
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Posted byMihai_ca#0777on Dec 23, 2024, 11:32:23 AM
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Bump, still no response for me either.
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Posted byraytheon#5434on Dec 24, 2024, 1:17:17 AM
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bump for fellow victim
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Posted bydengjiangbin#3406on Dec 24, 2024, 6:06:43 AMOn Probation
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bump
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Posted bytravenkirkwall#7167on Dec 24, 2024, 10:34:53 PM
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same here
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Posted bysodanexus#7824on Dec 24, 2024, 10:46:27 PM
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Bump, still no answer, wow. This is horrible.
Honestly I'm starting to think this may be on purpose so our friends give in and purchase the game at this point. It's been weeks.
Last edited by Mihai_ca#0777 on Dec 24, 2024, 11:12:17 PM
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Posted byMihai_ca#0777on Dec 24, 2024, 11:08:47 PM
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Same here, played since 16th and on 24th same issue, no response at email yet
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Posted byMedduu#9367on Dec 26, 2024, 1:51:40 PM
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I'm afraid we're currently experiencing delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you via email as soon as possible.
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Posted byDrew_GGGon Dec 26, 2024, 1:52:39 PMGrinding Gear Games
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bump for fellow victim
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Posted bydengjiangbin#3406on Dec 26, 2024, 11:35:49 PMOn Probation
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"
I'm afraid we're currently experiencing delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you via email as soon as possible.
Is there a reason you replied to my thread by saying you’ll answer the email soon instead of actually taking the time to find my email?
To be clear, I still hope we address all the people in this thread.
I’m just trying to understand the logic I detailed in this comment, which went unanswered:
"
"
Hi there,
We're sorry to hear this is happening to you! I'm afraid this isn't something we would be able to assist with via the forums. If you haven't already, could you please contact us at support@grindinggear.com so we can look into this issue for you?
If you've already sent us an email regarding this, we will do our best to help you solve your issue as quickly as we can. We are currently working through a large number of Support Tickets, so our response times are longer than usual. You can find our more about the Support Team's response times on our Announcement Post. We apologize for this inconvenience.
I appreciate your response, but as clearly stated in my original post and subsequent posts, we have already contacted support via email several days ago and for some of us, weeks ago.
I'm not sure anyone here fully understand GGG's continuous replies of redirection to email support when users have explicitly mentioned doing so. This feels pretty frustrating and borderline disrespectful.
What exactly is the purpose of this support forum if all staff responses are basically limited to "email support" redirects?
Staff time would be better spent answering those support emails instead of posting automated responses here. At the very least, staff could check our existing support tickets when we post here and provide actual assistance, like any functional customer service system would do.
This is an extremely tone deaf response.
You’re both here a week apart, you see our issue, and we just get macro replies saying you’ll check our email soon instead of just taking the time to look at our emails and rotate our guest keys.
This is just plainly disrespectful.
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Posted byMihai_ca#0777on Dec 27, 2024, 10:59:08 PM
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