HUGE HACK went down!!! who all got jacked.

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Sszark wrote:

Yea, but a lot of people got hacked and if they'd rollback to 12 hours ago, for example, then players who didn't get hacked but progressed would be pretty screwed.
I could be wrong, but I guess that could be one of the reasons why a rollback wont happen.

/e And, of course, do I understand you're frustrated.

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Struyk wrote:

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Sszark wrote:

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XZlayeD wrote:

Chris the problem with that statement, is that you outright blame the people who are the victims of this. I payed you people money because I had faith in your product, yet when i need your help, you go out of your way to make sure we know you won't help us. Sorry that just really seems unacceptable. I may be biased as i got hacked and gotten my entire game experience ruined, and i do understand you don't want to ruin the economy, however it really does appear that you're rewarding the ones who commited this crime, and further punishing the victims.

Your post, sorry, doesn't make any sense at all.
What do you want them to do?
I guess, everyone understands that they simply cannot give stolen stuff back.
In addition to that it was cleary stated that nothing on their side has been touched, which means that it's, as rough as it probably may seem, the people's fault who made the mistakes Chris also stated. (re-using passwords, powerleveling, lack of java security and so on...).
Besides that, I don't think that the "gaming experience" shouldn't suffer from that.
If you really *LOVE* a game, you'd just start more or less again.
It's not that people lost currency worth 1-2-3 years of playing.
Cheers :)

I would roll back whole server to 12 hours ago, and make everyone change there password.
This hack has been on a way to large scale, it totally fucked up the economy and many people quit playing because of it.

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TheHeffNerr wrote:

So when are you refunding me? I find it really funny that no one has directly contacted me yet I'm one of the only posters that make any legitimate post. Basically what I'm saying is you don't care, you say sorry blah blah blah but it means nothing to you.

The duplicate items issue you bring up is a poor poor poor poor excuse for treating paying customers this way. This will not crash the games eco system and never has in any game. D3, eco doesn't suck because blizzard allows roll backs. WoW eco system is not wacked out because blizzard replaces hacked items. these are the only 2 games I have experience in playing when it comes to hacked items so it'a all I can use.

Easy enough to check, if it took a few days for you to check everything to get my items back that would be fine.

I promises I have not been to china in my life, so if there was a Chinese IP that accessed my account.. 99% sure that it wasn't me and would be easy to find that item.

Like I've posted in my other comments, I personally don't give a shit about the orbs that are missing. The items that are gone make my only farming toon unplayable. if every one got 3-4 items restored and you were able to remove the old one (even if you weren't able to) The game will but out into anarchy and the game be over ran. This is absurd that you would think this.

1740 hours in open beta, 900 hours or so of played time. 800 hours of unplayed time. Am I High or low played?

This is open beta, we've tested your security. It sucks fix it and help us. Some of us have ppaid you and we get tossed under a bus with your. I don't give a shit attitude. Treating any customer like this is appalling and even paying ones.

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XZlayeD wrote:

Chris the problem with that statement, is that you outright blame the people who are the victims of this. I payed you people money because I had faith in your product, yet when i need your help, you go out of your way to make sure we know you won't help us. Sorry that just really seems unacceptable. I may be biased as i got hacked and gotten my entire game experience ruined, and i do understand you don't want to ruin the economy, however it really does appear that you're rewarding the ones who commited this crime, and further punishing the victims.

Agreed.

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TheHeffNerr wrote:

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Sszark wrote:

Yea, but a lot of people got hacked and if they'd rollback to 12 hours ago, for example, then players who didn't get hacked but progressed would be pretty screwed.
I could be wrong, but I guess that could be one of the reasons why a rollback wont happen.

/e And, of course, do I understand you're frustrated.

Each account or character has it's own backup... they wouldn't have to do a server wide roll back. But they are just too fucking lazy and don't care. It was Chris (iirc) that said each character's back up is encrypted.

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Sszark wrote:

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TheHeffNerr wrote:

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Sszark wrote:

Yea, but a lot of people got hacked and if they'd rollback to 12 hours ago, for example, then players who didn't get hacked but progressed would be pretty screwed.
I could be wrong, but I guess that could be one of the reasons why a rollback wont happen.

/e And, of course, do I understand you're frustrated.

Each account or character has it's own backup... they wouldn't have to do a server wide roll back. But they are just too fucking lazy and don't care. It was Chris (iirc) that said each character's back up is encrypted.

Wont happen. A lot of people would just say they got hacked but just gave their currency to a friend.

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Deziowy wrote:

like its impossible to check if i actually pass my items to someone on my friend list/someone i played alot of the time.

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XZlayeD wrote:

I've seen people who got killed in hc because of a crash, to then be rollbacked into the hc league - there was also some high ladder guy who this happened to and they went out of their way to put him back into hardcore.

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caspdown wrote:

I logged in today and found all my orbs gone no gear etc. I know for a fact this computer has no malware/virus are we going to get a rollback?