Account Security and Theft Policy - READ THIS
" same here nothing was gone i wonder how many ppl are getting hacked i just changed my password. I dont know how they got my info but lucky ggg locked my account before they got anything. Even tho i stop playing |
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Can't you track who the stolen items have been traded to so you can ban that person and THEN restore the items? It's pretty lame if someone gets hacked without falling for phishing threats, and loses everything they have. I know if I didn't get my things restored to me after being hacked (if it wasn't my own fault that I got hacked) I'd be so frustrated that I would quit the game. You should look into some sort of refund method so this doesn't happen to more players.
In game names: BigStud, PieInAJar, and MyNameIsEric
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Want a little check to see if your email address is compromised ?
Ask google and other search engine "<youremailaddress>@<domain>.<extension>" exemple : type in google search bar : tomboy36@yahoo.com it will show you what you can find easily on your email account. note that it is far from beeing enought to know if your email address is actualy compromised but if you have result for this search you can be sure that this email address is compromised... then make (a) new one(s). i advise at least 3 or 4 different organised as follow : 1 for serious matter (jobs apply, associations, family, etc) dont give it away unless you're absolutly certain it will be kept safe. 1 trash box. (the one you use when sites might send you ads, spam you, most likely sell your address,etc) 1 for your personnal use (whatever you like to use your own address for, friends, fun mails, etc) 1 for communities (games, forums, social network, etc) obviously you can create more to subdivise those categories or even one for each game but when you play plenty it can be difficult to remember what each one is made for. (well i do... for each game, an address but i write each one and the corresponding game/community on a piece of paper) you might also want to create new ones on regular basis and change it on the sites you're using so you keep your current one safe. Edit: One mesure that can be useful to resolve the locking account if connected to another computer probleme would be to losen the grip on this (but still keeping it so abuses wouldnt be "that easy") and, without locking the account, locking transaction of important items between accounts. e.g : my account gives a full stack of currency (or above a threshold like a %age of a full stack) or a unique item, or gems above a given rarity, to another account : a email is sent automaticaly to the first account owner's email address to confirm the transaction. so unless the account AND the email address (and their respectiv password) are compromised you cant steal items from a player. you can even secure it more by asking players to give differents email addresses (one especialy for the transaction confirmation) this feature would be optional and conpulsary to any support from GGG (like restoration of lost items) Last edited by Traockl#7874 on Mar 5, 2013, 4:59:18 AM
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" Well the lockout wasn't immediate enough for me, they got all of my orbs that were of any value except any stray orbs that were still on random characters as well as a few choice rares, which doesn't bother me much as rares are a lot easier to come up with. Only good thing for me was that my niche uniques were untouched as were individual characters equipments. Saddens me that of all the various online games I've played in 14ish years, many with worse theft problems, this is the only one that I've been hacked. The thought of refarming all those orbs is daunting as well. |
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2 weeks vacation, got back, noticed all valuable my gear/orbs are gone, emailed support, no help there at all. Cant take the refarming of all my eq that i have, i play SC just for that reason.
Bye bye |
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" Come on. If somebody is not clever enough to have an unhacked email address with a unique, strong password for PoE, playing a computer game should not be their first concern. All your ideas are fine and so, but what about players with technical degrees and specialized computer/network/software knowledge? GGG could (maybe) use the ressources spend on helping hacked players (with the confirmation thing) to develop their game even further. --> Peoples stupidity (maybe) slows down the development of a game many others and i love. If all this stuff becomes reality, i hope there is at least an option to opt-out of all these security measures. Cause the most important thing is: IT IS ONLY PIXELS! |
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" lol. i guess your orbs are safer with the other person anyway. Maybe you should check all your other online stuff which can have REAL LIFE importance, ie: Is your email safe(maybe not)? Were all your emails plus contacts copied? Were all the sites mentioned in the email also compromised? I guess your friends will love the trojan infested emails you sent them :D |
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""Guys, unless you are completely computer savvy you should not play games." Seriously, supporters with tags are douchebags for the most part. |
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Last edited by pneuma#0134 on Mar 21, 2013, 7:23:10 AM
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Have no malware. never shared pass. in any game ever. Barely have any friends. Never even go on the forums for poe so i didnt get phished obviously.
All stuff gone. No help from support. Returning items to where they belong wouldnt end with duped items if you took them from the players that took them from. the people who got stole from. So please dont use that as an excuse to not help people. The economical problems COME from the people that hack and steal. Not a surplus of items found by real players. 80% of the items stolen where in my stash for example. I rarely trade. AND BAM a change to the economy cause the person who stole them will trade them now. Returning them to me would have FIXED this change in the eco. How you dont see this . Is a bit illogical. Thanks for not helping. First time hacked. And i know you have records of who traded who with everyones stuff. So that is a simple fix ban player a return to player B GL in the future not doing the right thing. so that the farmer thiefs ect can just make money off you guys, unless its actually you guys doing it. LOL |
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