Announcements - Sept 10 3:17pm NZT Server downtime - Forum

Dang... I have to commend you guys, on quick response, and detailed info. Its refreshing, and kind of makes me feel important. Dedicated CBT for PoE. (I genuinely care about the success of GGG and PoE.)	Posted by Mashekle#3153 on Sep 10, 2011, 10:15:54 AM Quote this Post
Good luck in tracking the fault. I really do not envy the task, I have had to track server faults before and I know they can be a real pain. Thanks for the info, and hopefully you guys have a good weekend here on out!	Posted by boneyard#0969 on Sep 10, 2011, 10:24:26 AM Quote this Post
wow guys, you really do care about us which is so great! Most companys dont respond back to the community so fast and resolve issues this fast either! Thank you! time to play some POE :)	Posted by Jonus#2000 on Sep 10, 2011, 11:01:39 AM Quote this Post
Excellent response time and amazing communication on behalf of GGG, absolutely glad that this server and all it's workings, are in their hands! Good to see that they not only care about fixing the problem, but also letting us know what they're doing for prevent it from happening again :D	Posted by Mebryn#3576 on Sep 10, 2011, 11:20:53 AM Quote this Post
" IZombie wrote: " Jonathan wrote: This problem was caused by a segmentation fault in the master server along with a failure in the systems designed to automatically restart some parts of the realm in response to the problem. While the website daemons reconnected, the instance spawners got into a state in which they were not authenticated with the restarted realm and also failed to restart. In addition, our monitoring system didn't have any email events set up for the "Incorrect number of instance spawners" event. Here are the three changes we will be making in response to this incident: 1) Investigate and fix the cause of the initial crash. 2) Fix the logic that restarts an instance spawner if it is not correctly authenticated with the current master. 3) Make sure we send emails on more of the monitoring events. While we can never promise that the realm will not crash during beta, but the realm shouldn't ever be down for a sustained period. We apologise for this incident and hopefully these steps will mean that it will not happen again! My God... This post has single handedly won me over. I will never leave PoE or GGG. Communication.... amazing. Agree +2 PainHammer (templar) - 18 LEGACY MsPain (witch) - 23 LEGACY MokkaJorma (duelist) - 37 LEGACY HaveALittleFaith (ranger) - 38 LEGACY NoGodsNoMasters (marauder) - 64 LEGACY	Posted by BarbaQ#4356 on Sep 10, 2011, 4:34:04 PM Quote this Post
I did not know about this incident, because I wasn't playing the game at that time, but I'm impressed that you shared this info with your community and told us how you're gonna proceed. You guys are the best! ^^ In all games I always play as a warrior, guess it's in my blood or something. For all the lonely warriors out there, unite under my banner! Let us dominate over the other classes! To arms!	Posted by turbo4i4ka#0994 on Sep 10, 2011, 5:57:13 PM Quote this Post
Thanks for the info and great response time. GGG is clearly a company that realizes how important it is to keep us gamers happy. I was surprised to see how much of the situation you all shared with the community. Thank you very much.	Posted by Xorsist#2306 on Sep 15, 2011, 5:02:28 PM Quote this Post