Can't access endgame: campaing issue

I just finished the last act on cruel dif of my second character but I can't access the endgame map system because I just keep getting the error message: "you cannot access endgame content until you have completed the campaign" which is kinda stupid since I've done everything.

When I open the map 2 quest are not completed:
1. Act 2 Cruel > Ascent to Power > Return to the ardura caravan
I need to say that I've done the trial, got back to caravan and... nothing

2. Act 3 Cruel > The trials of Chaos > Complete the Trailmaster's Challenges.
I have done 2 trials so far accessing the area from Chimeral Wetlands and you guess... nothing again.

Right now, I am confused, upset and kinda angry cuz I payed for this game and now it became just a useless icon on my desktop...