Bug related to warehouse page discounts

Hello, I am a Chinese player and I would like to talk about the bug related to today's discount.

I only played after Exile Road 2 and missed the discount. I finally managed to get a discount today, but there was a bug.

There are a total of 300 dim coins, and I bought a gem warehouse for 40 dim coins before the discount.

300-40=260 Dark Coins

And just now there was a discount. I bought currency, delirium, essence, 6 regular warehouse pages, and 1 upgraded warehouse page, which should be:

260-60-30-30-110-10=20 Dark Coins

As a result, there was a bug on the currency page that displayed a discount of 60, but when I bought it, it deducted me 75, and now there are only 5 coins left, and it now displays as no discount.

I hope the bug can be fixed immediately and I will receive a refund of 15 coins. This has greatly affected my mood and caused me to feel very uncomfortable now. Please!!!

Please fix this bug ASAP, I don't want to miss this discount. Thank you!

"

Vinky_GGG wrote:

Hi there, we'd be happy to look into this further for you. Can you please contact us at support@grindinggear.com and let us know your account name and a few character names in your message?

I have already followed the instructions you provided

"

Vinky_GGG wrote:

Hi there, we'd be happy to look into this further for you. Can you please contact us at support@grindinggear.com and let us know your account name and a few character names in your message?

I think if I have this bug, then everyone should have this bug. Personally, I don't think this is a small problem and I hope it can be resolved quickly and promptly to avoid causing unnecessary trouble.

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Vinky_GGG wrote:

Hi there, we'd be happy to look into this further for you. Can you please contact us at support@grindinggear.com and let us know your account name and a few character names in your message?

I don't know how to send a screenshot here. I have attached the screenshot and sent it to the email address you mentioned earlier. Please wait online.

"

Vinky_GGG wrote:

Hi there, we'd be happy to look into this further for you. Can you please contact us at support@grindinggear.com and let us know your account name and a few character names in your message?

Wrong number, I was waiting online.

By the way,My English is very poor. These are all translated by translation software, please forgive me. The Chinese I used in my first post just now was deleted directly, and I felt extremely cold in my heart at that time.

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Vinky_GGG wrote:

Hi there, we'd be happy to look into this further for you. Can you please contact us at support@grindinggear.com and let us know your account name and a few character names in your message?

I logged into the game again and checked. The currency discount is normal, but what about my dark coins? Still only 5.

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Vinky_GGG wrote:

Hi there, we'd be happy to look into this further for you. Can you please contact us at support@grindinggear.com and let us know your account name and a few character names in your message?

I reported the bug as soon as possible, and now I logged into the game to check. Your currency discount has also been fixed and restored to normal, but where is my 15 dark coins? I'm in a very bad mood now, do you think I'm lying? Can you check the purchase time in the currency column? I waited until today when it was on sale to buy it. Isn't that a scam? I worked hard until today's discount, do you know how I survived? And then all of a sudden, there are only 5 dark coins left. Do you know what this represents for a person with OCD? I played the Chinese version of Exile Road 1, but when I reached Exile Road 2 international version, there were significant issues with your speed and attitude in handling problems. Have you not even replied? The problem has not been resolved either.