Customer Support Update

Thanks for the updates, you guys rock.

i don't think people blame the individual support staff. it's a rough job for sure and they just work on the ticket queue as it is in the system.

it's a management problem of staffing. how do you do such a massive launch without investing in everything a million or more users entails? i hope the support staff doesn't burn out.

Any news for path of exile 1?

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toxiitea#5772 wrote:

you sell 1 million + copies and didn't have the foresight to see heavier flow of traffic?

I won't praise incompetence... this seems like something you shouldn't need to tell your customers.

Lol --- such a +1 :)

On the contrary, this is honestly 1 of the few times I've actually seen them acknowledge their Customers lol (other than Streamer Customers haha)

Regardless +1, 100% -- this is like trying to flex on the # tickets yet they had like ~5+ years (since 2019?) of gamedev time to Think it through in terms of Why they even started the project in 1st place -- Lol.

And of course -- Most will Never Realize they're Customers (which is/such is Life) -- what else is New -- Lol .


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Signs of Any Change? Time will tell. Lol. GL to them.

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toxiitea#5772 wrote:

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Ginkaku514#6875 wrote:

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steinamo#6835 wrote:

I appreciate you guys have been busy, but this message still doesn't really say anything that "wow we're busy!" The game is broken and freezes constantly.

Bro, its early access. Do you know what thats mean? No? Then uninstall and wait for full release.

a early access game with a mtx shop should be able to support itself. and all this says is they can't while knowing they sold 1+ million copies. the bare minimum should be attained by a company selling a product.

Lol --- such a +1 :)

(See previous post -- Lol.)

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Alivkos#3986 wrote:

So what is this non post?
Sorry guys we been busy lulw. And we are still busy lulw. Don't send emailo lulw.

Just a flex -- mainly.

(see above post).

Where 3.26???

3.26 WHEN?!

Man I do love when game companies talk dirty to me (Use actual numbers)

Is there any possibility of opening up jobs to US residents?