From ‘24-Hour’ Chat Ban to Total Account Lock: GGG, Why Am I Still Shut Out?

Hi GGG,

I wanted to write you all a message on this forum, in addition to an email I sent support two weeks ago, to go over the details over an in game message I had received stating that "You have been muted for 24 hours and 0 minutes". Even though it was only a "chat ban", I was kicked out of my account entirely.

This was January 1st. I waited about 25 hours before I tried logging back in, and I was unable to get into my account at all. It wasn't just a chat ban, but my entire account is locked. I can't even use that account to log onto the main website.

It is important to note that I was banned for repeat typing in all caps. To have my entire account locked for this long with no reply, to me, seems unacceptable.

I purchased the $100 early access support package, as well as spent about $200 in coins for skins to support you. I've been a fan of Path of Exile since April 27th, 2013. I've spent hundreds and hundreds of dollars supporting your company, a company that I had once believed in up until this point, seeing how you treat me, as well as other loyal paying customers.

In addition to the costs I've incurred, and support that I've given your video game company over the past 12 years, I have put many of my friends onto Path of Exile, and Path of Exile 2. In turn, they've since spent hundreds of dollars supporting your company themselves, because of my direct influence.

I alone, through means of causing my friends, and from myself directly, am responsible for quite literally thousands of dollars of support for GGG.

I know that this message is going to get an automated response, but I would just like to put this on record for others to see what you're putting your loyal decades long player base through.

As you know, word of mouth marketing is one of the most important tools companies like yourselves utilize to grow. I hope that we're both able to remedy this situation soon.

Thanks.
Last bumped on Jan 13, 2025, 7:39:26 PM
I'm pretty sure thats what happened to me i was chatting in global got up to use the restroom and came back to me kicked out to the login screen at first i thought i just dcd but when i tried to log back in it just said account locked contact support. I then tried to get onto the website i was locked out of the website also. No word from support still and its been days.

Maybe it has something to do with old accounts because ive been playing since beta of poe1 and have logged 17k hrs alone on that title. But support is to busy for me
Last edited by GreatWhiteRawr2#5158 on Jan 12, 2025, 9:17:25 PM
Did you ever get back in?
Last edited by stoplockingusoutplease#9594 on Jan 12, 2025, 9:37:12 PM
Hi there, Exile.

To spare you the information you already know, we appreciate the feedback and do sincerely apologise for these delays as we continue to work on improving these issues with our responses and response times.

I'm unable to speculate as to the reason an account was moderated, as this is private information. However, more serious moderation actions can be taken on an account if a serious breach of our Code of Conduct occurs.

A support team member will respond to your email in the queue as soon as we can.
Last edited by Jacob_GGG#0000 on Jan 12, 2025, 9:47:10 PM
nope but its only been a couple days still feels like forever i dont want to get invested into another game and then have my account unlocked. So im just playing the waiting game and its annoying as hell. Im just hoping it doesnt take 40+ days like ive seen on some of these forum threads
I still havent even goten the first email response back asking for my information
"
Jacob_GGG wrote:
Hi there, Exile.

To spare you the information you already know, we appreciate the feedback and do sincerely apologise for these delays as we continue to work on improving these issues with our responses and response times.

I'm unable to speculate as to the reason an account was moderated, as this is private information. However, more serious moderation actions can be taken on an account if a serious breach of our Code of Conduct occurs.

A support team member will respond to your email in the queue as soon as we can.



Hi Jacob,

Does GGG have any guidance on the severity of the punishment vs. what was said? I know what I said, and it would barely register on the code of conduct rules. And it seems as though whatever system you all are using is broken. If I was told that I would have a 24hr ban two weeks ago and it's still active, I would imagine this isn't working as intended.

Is there any transparency about the length of punishment?

Thank you.
"
nope but its only been a couple days still feels like forever i dont want to get invested into another game and then have my account unlocked. So im just playing the waiting game and its annoying as hell. Im just hoping it doesnt take 40+ days like ive seen on some of these forum threads


Yeah, a lot of people are still locked out from December. Unreal.
"
"
Jacob_GGG wrote:
Hi there, Exile.

To spare you the information you already know, we appreciate the feedback and do sincerely apologise for these delays as we continue to work on improving these issues with our responses and response times.

I'm unable to speculate as to the reason an account was moderated, as this is private information. However, more serious moderation actions can be taken on an account if a serious breach of our Code of Conduct occurs.

A support team member will respond to your email in the queue as soon as we can.



Hi Jacob,

Does GGG have any guidance on the severity of the punishment vs. what was said? I know what I said, and it would barely register on the code of conduct rules. And it seems as though whatever system you all are using is broken. If I was told that I would have a 24hr ban two weeks ago and it's still active, I would imagine this isn't working as intended.

Is there any transparency about the length of punishment?

Thank you.


Thats a AI automated response they never reply to anything directed towards them if anything you will get another copy pasta.
Lol, thats it for you friend. You got the GG from "GGG". You could forget about your account and money spent for the next month or so. The two guys in the department for account related issues are overwhelmed by the thousands of other locked accounts.

Now mind you, if you get a response, it will be some generic requests from you and once you reply it will add you to the bottom of the queue once again, so you wait another few weeks for the next reply.

We might get to play when the game goes f2p though, lol.

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