Account locked waiting on support?

My account was locked and ive been waiting to hear from support. I had to create another account just to post on the forums because not only did they lock me out of the game but also forum privileges.

Great so im going to get a email asking for my account name and characters on it when i dont even know my account name now that you added numbers to it. i know what it used to be just not the numbers. Guess i should just forget about playing anytime soon

You ABSOLUTELY SHOULD forget about playing any time soon, so you deal with this utterly bullshit and unwinnable situation better than I and others have.

And if your CC/Bank are still willing to initiate a chargeback, you should seriously consider doing so. Let these clowns earn or re-earn your loyalty. This wouldn't be unforgivable if they weren't treating it with complete disregard. So it is. Don't assume it'll get fixed. It hasn't even improved. Look out for yourself.

If this applies to you, obviously.

I just dont get how they can lock my account and never send me a email or anything why it was locked to begin with

From browsing at some of the threads on here support seems to not even be a thing other than automated bots posting for people to wait patiently for a reply

No, it's a thing. Or, at least, these forum employees have virtually nothing to do with the supposed entity they call 'Support,' that doesn't ever seem to catch up, even though they've been back from their month-long vacation for two weeks.

I don't know. This situation is so absurd that, coupled with a complete lack of (real) communication, leads to theories that become less and less wild by the day. You knocked it out of the park with this Early Access release. Must've been a complete fucking fluke, based on this alone. Anybody else with the slightest hint of humility or appreciation would make it one of their top-10 priorities to ensure that their loyal and generous fans weren't blatantly fucked over. If they're not aware, somebody would've escalated what is OBVIOUSLY the MOST ESCALATION-WORTHY scenario they didn't give a fuck to plan for. Two decades didn't prepare them for this moment.

All this money we're throwing them! You can't expect them to have time for customer service when their best talent is busy counting money. "What? He wants a refund? Ignore him, moron! Make him sweat it out. He's bluffing. He'll miss his bank's chargeback deadline because he believes in us. Then he'll proceed to wait some more. As long as we care to make him wait! If he wants to play, he'll buy another license.

Our game is unexpectedly popular, okay? Sorry. You'll just have to wait indefinitely. We HAVE your money.

IDK in my opinion it should be a entirely separate email for account locks vs just complaints a complaint can be address at a later date where having access to something you paid for denied is definitely a higher priority

This is absolutely absurd i feel like im being taken advantage of after spending money on not only early access but buying tabs i dont even get 2 weeks of playtime with your game before im locked out and have no clarification as of why via email or any type of contact. Told to contact support and its just non existent for all i know my email was never even received.

Insert copy pasta from forum

I'm with you op, in the exact same situation. Pure incompetence.
I paid for the game, I paid for "early access", I got no access at all.