"GGG’s Complete Disregard: Refund Ignored After 1 Month of Crashes"

Honestly... if a windows update messed with the game that means GG needs to start patching faster.

These updates are usually done due do security issues. Seeing how many people keep getting their accounts compromised, and GG saying it's not on their side... perhaps consider NOT rolling back updates, lmfao

"

Cosette#9244 wrote:

Thanks to the last poster for solving tens of thousands of users' crashing problems with one smug line about Windows updates.

Its a known issue across ALOT of games, funny enough rolling back the windows update was the solution, the OP even said its his verison of windows, shout out to you for being so bored <3

Every single person I know playing, some with crazy rigs, are crashing randomly. One of them crashes upon entering maps, another after a few minutes of game play, others after extended game play. Can we ban these people claiming otherwise as they are hindering the conversation and not helping it.

Many people are having crashing issues, not all the same way, and not even remotely the same hardware. It is a game issue and not a player issue, stop claiming otherwise please.

"

medicated03#7220 wrote:

"

Cosette#9244 wrote:

Thanks to the last poster for solving tens of thousands of users' crashing problems with one smug line about Windows updates.

Its a known issue across ALOT of games, funny enough rolling back the windows update was the solution, the OP even said its his verison of windows, shout out to you for being so bored <3

It’s astonishing how quick you are to make assumptions without understanding the full context. Rolling back a Windows update is not a viable solution for everyone, especially when the issue lies in the game’s compatibility with a widely used operating system version. Thousands of players, including myself, are experiencing this problem, and it's the developers’ responsibility to address such issues—not for players to compromise their systems for a temporary workaround.

Your dismissive attitude does nothing to contribute to the discussion. If you're not here to help or provide constructive feedback, maybe consider keeping unnecessary comments to yourself.

"

JC_GGG wrote:

Thank you again for your feedback. I understand that this is a frustrating process at this time. We truly appreciate your support, understanding, and patience through this as we work to make the process smoother.

If there's ever anything else I might be able to assist you with directly (given the limitations we have assisting with account-related issues via the forums) or if you have any other feedback you'd like to pass on, please feel free to post these or send me a Private Message directly. I can't guarantee I would be able to assist with any given issue and there may also be delays in my replies to private messages, but I can pass along any feedback and can direct you to the best place to find assistance in other situations as well.

Thank you for your response and for acknowledging the situation. I understand the limitations of providing account-related assistance through the forums. However, it has now been over a month since I first raised this issue, and I have yet to receive any meaningful update or resolution regarding my refund request.

While I appreciate you taking the time to reply, the lack of communication from the support team throughout this process has been extremely frustrating. Despite multiple emails and repeated follow-ups, I’ve heard nothing beyond the initial response asking for additional details, which I promptly provided.

I hope you can understand how disheartening this experience has been. After such a long time, I’m simply looking for some acknowledgment that my request hasn’t been forgotten. Is there any way to escalate this matter or provide clearer guidance on the status of my case?

Thank you again for your time, and I hope this situation can be resolved soon.

I can’t believe how bad this experience has been. It’s been almost two months since I first reached out to support, and I’ve received absolutely no meaningful assistance or communication. The only response I got was asking for details, which I provided immediately. After that? Total silence.

This level of neglect is beyond frustrating—it shows how little this company values its paying customers. I’ve spent a significant amount of money supporting them, but it’s clear they only care about taking the cash. When it comes to resolving legitimate issues or standing by their players, they’re completely absent.

Even Blizzard, a company often criticized for its practices, looks like angels compared to this. At least they make an effort to address player concerns. GGG’s lack of communication and disregard for their players’ issues is disgusting.

I’m not asking for special treatment—just basic respect and accountability. Ignoring your customers and hoping they’ll give up isn’t a business model; it’s a disgrace. At this point, the hype around their product means nothing when they treat their community like this.

If you keep sending them e-mail after e-mail it puts you at the back of the que in their service window. I am assuming since you are pretty frustrated over this whole thing you may be sending them an email every few days. This would most likely continually push you back in que.

Rest assured they will most likely refund your purchase, GGG is pretty good about that. I have had one or two accidental purchases refunded over the years.

"

Robocitrus#6866 wrote:

If you keep sending them e-mail after e-mail it puts you at the back of the que in their service window. I am assuming since you are pretty frustrated over this whole thing you may be sending them an email every few days. This would most likely continually push you back in que.

Rest assured they will most likely refund your purchase, GGG is pretty good about that. I have had one or two accidental purchases refunded over the years.

Why would you assume that? You see the posts of people who have waited 75+ days for a response? Yeah, that's not user error. Try searching the forum next time you think you have novel advice. Thanks a ton.

"

Cosette#9244 wrote:

"

Robocitrus#6866 wrote:

If you keep sending them e-mail after e-mail it puts you at the back of the que in their service window. I am assuming since you are pretty frustrated over this whole thing you may be sending them an email every few days. This would most likely continually push you back in que.

Rest assured they will most likely refund your purchase, GGG is pretty good about that. I have had one or two accidental purchases refunded over the years.

Why would you assume that? You see the posts of people who have waited 75+ days for a response? Yeah, that's not user error. Try searching the forum next time you think you have novel advice. Thanks a ton.

FYI - They've actually noted that here: https://www.pathofexile.com/forum/view-thread/3703227

"

If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue. Be assured that our team will get to you as quickly as they can.