Trade is just Horrible... Current State of Trade Needs an Overhaul

I sympathize..spent an hour last night trying to buy a quarterstaff...player does not exist...cannot pm with your account...cannot pm only can contact suppoort...used every possible name he could have no luck. Then went to second choise same thing, then thrid choice. Player seemed to be in game as pms went through but no reposnse ro 3 pm's, apoligizing for bugging him...no luck. We need the POE1 system for trade in this game. so easy..