PSA: POE2 Missing Character (PS5) After Linking Email/Account (Resolved)

wow this just happened to me.
it would help if the menu options were more obvious.

This JUST happened to me. I play on PC now. I had merged my PS5 account totally unaware that I had a second account. Loaded up PoE2 and all my characters are gone. 271 hours of grinding, gone. I contacted support. I don't know what to do. There isn't an option to change accounts in-game. Not that I've seen.

EDIT: FALSE ALARM. Apparently you can change the accounts with a mouse. I play with controller on PC and there’s no option to change accounts on controller in-game on PC. You have to use the mouse and it shows your account on the upper right.

I have this exact problem, but when I get the option to select the correct account after creating a new character and I click on it, it automatically goes back to the wrong account. Is there a solution for this?

EDIT: Nevermind, I'm an idiot and I kept selecting the wrong account thinking it was the correct one.