HELP BALBALA BOSS QUEST ITEM NOT DROPPING

I'm on Cruel difficulty and on my 2nd playthrough on a lvl 59 sorc. Balbala won't drop the quest item needed to go forward with the trials of Shekima's. Hence my quest is locked at "search Traitors Passage" for Ascension to Power. I've only beaten it with a group on cruel so far. Going to try solo but doubt it will make difference. When I go back into the room there is an animation of Balbala seeming to be dropping the item. However, nothing happens. Any help much appreciated.
Last bumped on Dec 24, 2024, 7:25:54 AM
Having the same problem..... would really like to figure out what is wrong.....
fixed? i have some prob
The quest item only drops in act 2 the first time. If you wanna run the trial again you have to get a Djinn Barya to drop.

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