Is support ignoring me on purpose?
"Of course not, haven't seen a single soul here that actually got helped. |
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I promise they aren't ignoring us, They answered a pretty trivial email after the support spike so i know they are working their way through the list in some manner of order.
I have a lot of beef with support so i'll be first in line if they're actually denying people service to say that's not cool but this really is just capacity being overwhelmed which on one end is a good thing it just sucks so many people are unable to play or enjoy their purchases during this exciting time. They will get to you and do their best to fix the problems of that i am certain, Good luck today on everyone's tickets. Innocence forgives you Last edited by SilentSymphony#3358 on Dec 12, 2024, 10:02:57 AM
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Im in the same boat, hate to say it but the customer support is on blizzard levels here....if not worse?
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Blizzard has given me replies faster than this... its such a simple issue to unbind steam/email
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no reply at all
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Bumping again, still no reply. Let's let the world know how ridiculous their support team is.
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Haven't seen a single person that actually even got reply LMAO
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Hey Exile, please see the announcement posted here: (https://www.pathofexile.com/forum/view-thread/3616595) in regards to our support email response delays. Apologies for the delay, we appreciate your patience while we work through this unprecedented influx in support requests.
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This is not a consumer problem. People needed to be hired early rather than waiting for an “unprecedented influx” to come into your system.
Anyone who has worked in support understands that your new employees will not be able to start working right away; it will take time. |
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Made a thread on reddit, please raise awareness there
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