Support Email Response Delays

Played poe2 for 3 days, got kicked from game and access just gone.

No notifications or information about why my access was revoked, no ingame information, no emails, no notification in pathofexile.com, it just says that you don't have access to poe2 and that's it.

Wrote to support at December 19, still got no reply.

As someone who hasn't played poe1, I can only comment on the quality of the support I've received for poe2, which is literally none. I have tried everything I could, different médias, and support simply has been ignoring everything I sent for 2 weeks of which I can't access the game.

So yeah, while I can understand the overload, not having a solution for 2 weeks on something you spent money on is borderline disrespectful.

Kinda upset put my request in on december 9th just heard from them the 19th responded and havent heard anything stil. I answered every question and i know for a fact i qualified for free early access but since for some reason idk if its cause of steam but i have recieved no keys via steam, gmal, or the official site. :/ hope yall get things worked out POE is dope and i cant wait to get to stream poe2.

Me compre el juego pero nunca medieron las 300 monedas

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Tsukasa102#7170 wrote:

I don't mind waiting, I just wanted an account name change since it linked my steam account name to this.

But yeah, 4 weeks is just.. oof. This seems like it's just kind of crazy at this point. I hope that they manage to get around to solving the issue with some expediency, but it sounds like we're looking at upwards to month(s) response time now, which is a far cry from all the reports I had read on their stellar support response timing.

I wanted account name change like you and one request regarding mtx - tomorrow will pass 14 days without response and i still have no clue if original mail even got delivered. If they messaged me about ANYTHING i would at least know that its being processed. I didnt get any bounced back mail notification but still.

One guy on discord told me that he got response but on his old mail lol, I still have access to my old email that was connected to POE account so im regularly checking if theres response on both of them..

Very hard for me to believe that you're doing it in a first come first served basis. I sent an email to support over 2 weeks ago and I haven't heard a thing back, while people that have sent their requests recently have already had their issues resolved.

1 week soon without answer from the support and a lot of people cant play anymore to the game

No news from December 6th 2024. This is just sad. No matter what the guys at ggg and the fan base says, it’s just sad. I never played Poe 1 and I wanted to support a small company and I even bought a second supporter version for my Plattform - but still no answer, no response from ggg at all. I will contact PayPal after the holidays and ask for help. It’s not only about the money, it’s the attitude that bothers me.

your account does not have access to path of exile 2 early access

This company is not worth a one-cent the game just stopped working for the past 3 days and there is no solution yet