POE 2 Complete PC Freeze while loading screen

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drx#8804 wrote:
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Pretty clear they are unable to fix this. Maybe hire outside help?



I was just wondering this.. Like, how many people are working/investigating this issue? 3? seems like should be 5.. is there 5? seems like should be 8.. is there 8 so? seems like should be 10.. The point is whatever they are doing, it's not working, plus they are not even trying to give any relief to players passing through this problem.. It's very frustrating, hearing all the good i've hear from GGG before buying the game, i can't believe on a single word anymore.
Do GGG have an Community manager? is he seeing all this threads/posts? howcome they cannot give a single word after a month


I'm pretty sure the roots of this issue come from Windows and there is not much GGG can do without support from Microsoft. And Microsoft been super lazy, there is another issue with Logitech headphones that stopped working properly with the 24H2 update, and according to Logitech they contacted Microsoft and waiting for the fix (it's been 3 months now).

Anyways I upvote what u said in your previous post about GGG making a statement about this and telling us what is going on.

THE GAME IS UNPLAYABLE RIGHT NOW FOR ME, MANY OF MY FRIENDS, AND A LOT (!!) OF OTHER PEOPLE.

PLEASE MEKE THIS ISSUE NOMBER 1 GGG, FIX THIS ASAP


I am 100% sure that this crash is not unique to Windows 11 24H2. I crash on Windows 10 22H2.

GGG is using Windows 11 24H2 bad reputation to protect their own engine's faults. This is 100% on GGG.

Furthermore, I ask anyone who sees this message to please give a negative review for Path of Exile 2 on Steam.
I cannot send/reply to direct messages because my in-game character has not finished Act 1.
What to do:
1)Write a short review about the hard crashes in notepad.
2)Copy and paste it to steam reviews, put up a negative review.
3)Copy and paste it to steam discussions, put it up there.
Guys please don't tell me to read this thread as I've been visiting this thread every day for the past couple of weeks. I also have posted here multiple times and have my own experience.

I played for 200+h without a single hard freeze on Windows 11 23H2 and as soon as I updated to 24H2 the game started to hard freeze. I wrote here and many started to point out that there was a big patch in the game the same day. Well I believed it, and struggled for a couple of days UNTIL I DECIDED TO FINALLY ROLL BACK TO 23H2 AND FROM THAT MOMEMENT I DIDN'T HAVE A SINGLE (!!) HARD FREEZE FOR ANOTHER 100+H UNTIL........

Until I bought a new PC with 24H2 and no option to install 23H2. And obviously hard freezes.

I know there r ppl like u guys that have this bug on other versions of Windows, but for majority (based on this thread) it is connected to 24H2.

FOR ME IT ABSOLUTELY WAS AND IS. 100%. NOTHING ELSE.

One more time: 0 freezes - updated windows - freezes every hour. Rerolled back to 23H2 = 0 freezes. SAME PC. NOTHING ELSE CHANGED.

Please don't tell me it's not 24H2 related PLEASE DON'T.
Just a little update, the game crashed where I had to hard restart pc, then after boot when I loaded the game it froze when loading to map from character selec screen (all of this while using poeuncrasher and process lasso), but I could still kill it. Then I switched to Vulkan and proceeded to play for 3 hours without any crashes. The game is a bit baggy at times, but I don't mind as long as it doesn't crash.
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Guys please don't tell me to read this thread as I've been visiting this thread every day for the past couple of weeks. I also have posted here multiple times and have my own experience.

I played for 200+h without a single hard freeze on Windows 11 23H2 and as soon as I updated to 24H2 the game started to hard freeze. I wrote here and many started to point out that there was a big patch in the game the same day. Well I believed it, and struggled for a couple of days UNTIL I DECIDED TO FINALLY ROLL BACK TO 23H2 AND FROM THAT MOMEMENT I DIDN'T HAVE A SINGLE (!!) HARD FREEZE FOR ANOTHER 100+H UNTIL........

Until I bought a new PC with 24H2 and no option to install 23H2. And obviously hard freezes.

I know there r ppl like u guys that have this bug on other versions of Windows, but for majority (based on this thread) it is connected to 24H2.

FOR ME IT ABSOLUTELY WAS AND IS. 100%. NOTHING ELSE.

One more time: 0 freezes - updated windows - freezes every hour. Rerolled back to 23H2 = 0 freezes. SAME PC. NOTHING ELSE CHANGED.

Please don't tell me it's not 24H2 related PLEASE DON'T.


FROM THE OTHER THREAD:
https://www.pathofexile.com/forum/view-thread/3594126

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xqflint#0181 wrote:
Guys.. I´m on xbox... I don´t even have the ability to change my OS version and am having exactly the same issue. This has nothing to do with your windows version.


Exactly.

I sideloaded Bazzite(Fedora-linux) and had the same issue.

It's not a Windows thing.


I don't know what to say to you, but we're on the same boat.. so... I guess you have a point, but that cannot explain how people are getting same crashes on Xbox and Linux tho.
Last edited by drx#8804 on Jan 8, 2025, 6:50:28 PM
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GitGudEZ#3382 wrote:
Rolling back to 23H2 or running PoEUncrasher is not the fix. The fact that people keep parroting this is wild.

Normalizing downgrading your operating system or using sketchy 3rd party executables to jerry rig your system to run this unoptimized game is not the answer.

If people want to risk bricking their PCs to do this, by all means please do so -- especially because these 'fixes' don't work 100% of the time. But discounting this issue as anything but dire is intellectually dishonest.

Imagine if Diablo 4 had an issue like this at launch. This company gets a pass because the amount of glazing they get is unhinged.

It is a great game, but the response on this issue speaks volumes.


D4 did not have a year+ -long open beta like PoE2 is having so the comparison is moot.
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Guys please don't tell me to read this thread as I've been visiting this thread every day for the past couple of weeks. I also have posted here multiple times and have my own experience.

I played for 200+h without a single hard freeze on Windows 11 23H2 and as soon as I updated to 24H2 the game started to hard freeze. I wrote here and many started to point out that there was a big patch in the game the same day. Well I believed it, and struggled for a couple of days UNTIL I DECIDED TO FINALLY ROLL BACK TO 23H2 AND FROM THAT MOMEMENT I DIDN'T HAVE A SINGLE (!!) HARD FREEZE FOR ANOTHER 100+H UNTIL........

Until I bought a new PC with 24H2 and no option to install 23H2. And obviously hard freezes.

I know there r ppl like u guys that have this bug on other versions of Windows, but for majority (based on this thread) it is connected to 24H2.

FOR ME IT ABSOLUTELY WAS AND IS. 100%. NOTHING ELSE.

One more time: 0 freezes - updated windows - freezes every hour. Rerolled back to 23H2 = 0 freezes. SAME PC. NOTHING ELSE CHANGED.

Please don't tell me it's not 24H2 related PLEASE DON'T.


just because you begged doesn't mean it's true. it's a fact that it happens on different systems. your specific situation does not change that fact, it just adds to the existing data.

you say you don't want to be told otherwise yet you want us to be told by you otherwise. that's just plain dumb. you're so over in your head and completely missing the context.

again, there is nothing about your specific situation that changes the facts no matter how hard you beg.
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GitGudEZ#3382 wrote:
Rolling back to 23H2 or running PoEUncrasher is not the fix. The fact that people keep parroting this is wild.

Normalizing downgrading your operating system or using sketchy 3rd party executables to jerry rig your system to run this unoptimized game is not the answer.

If people want to risk bricking their PCs to do this, by all means please do so -- especially because these 'fixes' don't work 100% of the time. But discounting this issue as anything but dire is intellectually dishonest.

Imagine if Diablo 4 had an issue like this at launch. This company gets a pass because the amount of glazing they get is unhinged.

It is a great game, but the response on this issue speaks volumes.


D4 did not have a year+ -long open beta like PoE2 is having so the comparison is moot.


Diablo 4 used its closed betas to actually beta test the issue. I know this because there was an incident where D4 was bricking the GPUs during that and that made me hesitate playing it for the open weekend. You can still find unfortunate people who got their GPUs bricked during closed beta (and open weekend) talking about it on reddit.

Guess what did not happen during launch and afterwards? (Except probably someone's EVGA somewhere, since that EVGA batch was doing its best to get bricked)

Path of Exile 2 on the other hand used closed beta as a marketing ploy apparently, because statistically there is no chance they can miss this issue as long as they picked beta testers suitably.

There is also the theory that they knew about this issue and made temporary adjustments to their code to circumvent it during the testing... In order to ensure "smooth launch".

Furthermore, I ask anyone who sees this message to please give a negative review for Path of Exile 2 on Steam.

I cannot send/reply to direct messages because my in-game character has not finished Act 1.
What to do:
1)Write a short review about the hard crashes in notepad.
2)Copy and paste it to steam reviews, put up a negative review.
3)Copy and paste it to steam discussions, put it up there.
"

Please don't tell me it's not 24H2 related PLEASE DON'T.


You're misunderstanding the message here.

The message isn't that 24H2 isn't affected or exacerbates some hardware configurations. Nobody is disputing that.

The message is for the people who are 100% sure that the only issue is 24H2, kindly stop posting that you've got a 100% solution to roll back. You're wrong and you're actively hindering information gathering by suggesting this.

I will say this, though, it is very likely that win10 22H2 has aspects of updates in Win11 24H2 if you're up to date, but I'm not sure how that isn't also true for Win11 23H2 unless the updates are packaged as a major version for win11 and a minor version for 10. Just because we're not at a major version upgrade does not mean that we haven't incidentally got the same functionality causing issues.

Of course, if there are also crashes in linux and console, you'd have to think that there is something fundamentally wrong with the engine.
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Guys please don't tell me to read this thread as I've been visiting this thread every day for the past couple of weeks. I also have posted here multiple times and have my own experience.

I played for 200+h without a single hard freeze on Windows 11 23H2 and as soon as I updated to 24H2 the game started to hard freeze. I wrote here and many started to point out that there was a big patch in the game the same day. Well I believed it, and struggled for a couple of days UNTIL I DECIDED TO FINALLY ROLL BACK TO 23H2 AND FROM THAT MOMEMENT I DIDN'T HAVE A SINGLE (!!) HARD FREEZE FOR ANOTHER 100+H UNTIL........

Until I bought a new PC with 24H2 and no option to install 23H2. And obviously hard freezes.

I know there r ppl like u guys that have this bug on other versions of Windows, but for majority (based on this thread) it is connected to 24H2.

FOR ME IT ABSOLUTELY WAS AND IS. 100%. NOTHING ELSE.

One more time: 0 freezes - updated windows - freezes every hour. Rerolled back to 23H2 = 0 freezes. SAME PC. NOTHING ELSE CHANGED.

Please don't tell me it's not 24H2 related PLEASE DON'T.


It's not related to 24H2. I spent several hours backing up my PC, rolling back to 23H2, same amount of crashes, then doing a CLEAN INSTALL of 23H2, chrome, poe2. Same amount of crashes.

I then tried multiple nvidia driver versions on 23H2. Same amount of crashes.
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GitGudEZ#3382 wrote:
Rolling back to 23H2 or running PoEUncrasher is not the fix. The fact that people keep parroting this is wild.

Normalizing downgrading your operating system or using sketchy 3rd party executables to jerry rig your system to run this unoptimized game is not the answer.

If people want to risk bricking their PCs to do this, by all means please do so -- especially because these 'fixes' don't work 100% of the time. But discounting this issue as anything but dire is intellectually dishonest.

Imagine if Diablo 4 had an issue like this at launch. This company gets a pass because the amount of glazing they get is unhinged.

It is a great game, but the response on this issue speaks volumes.


D4 did not have a year+ -long open beta like PoE2 is having so the comparison is moot.

The fact of the matter is that GGG charged money for this just like Blizzard did with Diablo 4. If they'd made early access unpaid and supported it entirely through microtransactions that would be one thing, but they didn't. People have skin in the game now and this is an issue that has been known about for over a month now.

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