Help and Information - Account Locked and Support Unresponsive - Forum

" Dandycoffee#5259 wrote: " Dandycoffee#5259 wrote: " Dandycoffee#5259 wrote: Hello, I’ve encountered an issue where I cannot add or modify login methods for my account because it is locked. Based on my research, this might be due to my location (Ukraine). I reached out to support about this, and they initially responded with the following: "We may be able to look into this for you. Can you please provide your account name, and the names of 2-3 characters on the account? Could you also please confirm for us your Steam64 ID? You should be able to retrieve this by doing the following: Open Steam profile > Right click on your profile page > click 'copy profile url'?" I promptly provided the requested information. Unfortunately, I haven’t heard back from support for 13 days. I’ve followed up via email, but so far, it feels like a monologue with no clarification, updates on my case, or even an explanation of why my account was locked. To make matters worse, I was gifted POE2 via Steam today, but I cannot log in due to the account lock. I’m not an experienced forum user and am unsure if this is the right place to raise my concern, but I feel lost and frustrated. Can someone please guide me on what to do next or how to get a proper response from support? Thank you for your time. Still no response It's been almost half of the month and still no response	Posted by Dandycoffee#5259 on Dec 10, 2024, 1:42:17 AM Quote this Post
After 18 days of waiting I've got a response where they asked for same info I've already provided and the message itself almost the same "So we can look into this further for you, could you please provide us with a screenshot of the error you're seeing when attempting to link your Steam account? Could you please also let us know your Steam64 ID? You're able to find this information by clicking on your Steam username in the top right while logged in to Steam, navigating to Account Details and your 17-digit Steam ID will be listed underneath your username on this page. I apologise for any inconvenience this may cause." Provided necessary info again, waiting next 18 days I guess.	Posted by Dandycoffee#5259 on Dec 13, 2024, 5:23:20 AM Quote this Post
This is what happened when They trying to bite more than they can chew.	Posted by justpathofexile9218#2349 on Dec 13, 2024, 6:04:45 AM Quote this Post
Still no response/progression on my problem, trying to refund this shit	Posted by Dandycoffee#5259 on Dec 17, 2024, 9:52:59 AM Quote this Post
" Dandycoffee#5259 wrote: Still no response/progression on my problem, trying to refund this shit Refunded	Posted by Dandycoffee#5259 on Dec 17, 2024, 3:27:46 PM Quote this Post
Day 13 ...still counting ~~~~	Posted by justpathofexile9218#2349 on Dec 18, 2024, 6:52:39 PM Quote this Post
Same problem here. Exactly the same problem. What is your status now?	Posted by SuurbieR#3175 on Jan 3, 2025, 4:35:43 PM Quote this Post
bump this. Have exactly the same situation (account locked) because of joke in global channel.	Posted by Skyf0x93#2272 on Jan 3, 2025, 4:48:20 PM Quote this Post
dont worry im waiting since 3 Weeks now for a answer..	Posted by SYSTEMFILES_#0757 on Jan 3, 2025, 4:58:36 PM Quote this Post
" SuurbieR#3175 wrote: Same problem here. Exactly the same problem. What is your status now? Refunded the game	Posted by Dandycoffee#5259 on Jan 5, 2025, 4:02:30 AM Quote this Post