Hard crashing PC locks up

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Hi everyone, whilst we have already been investigating this issue already, it would be massively helpful if you could provide your dxdiag output by doing the following on windows:

run > dxdiag > save all information

and sending me that file or it's contents in a private message.

Thanks!

already massively helpful already

Please GGG say something!

Please GGG reply to us

For everyone saying 24h2 is the reason. My 24h2 was installed 3 days before launch and game was working perfectly fine with stable fps and fast loading. Issues started few days later. Im not sure if it was at the same time as the ¨loot¨ buff patch or a bit earlier so they pushed something into build that is causing insane CPU issues.

Also based on all errors when game crashed the only information I was able to get is that its crashing because windows protects hardware from overheating.
If POE is actually forcing hardware to go over factory limits then this is way bigger issue than I thought in first place and Im gonna be honest even from small indie developers I didnt see such a big issue.

Also I noticed one thing. When you close everything(browser, other apps, second monitor etc) The game itself will probably not crash. Somehow theres a code in the game to use 100% of your CPU to load a shaders probably in the loading screen and when you have something else open the system will overclock

GGG please support your game

My PC had downloaded 24H2 a week ago. I updated it yesterday and PoE2 didn't crash, but after the update my PC did. Only the hard restart helped, freeze again (loading screens). So now I tried the help from owa#5129 on page1 worked, thanks!

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Nahetahelani#6147 wrote:

My PC had downloaded 24H2 a week ago. I updated it yesterday and PoE2 didn't crash, but after the update my PC did. Only the hard restart helped, freeze again (loading screens). So now I tried the help from owa#5129 on page1 worked, thanks!

Most of us don't have the choice to go back to 23H2, but you do.

Believe me, rollback. There is absolutely nothing of value in 24H2 in general and you avoid a lot of headaches.

Windows Update -> Advanced -> Turn back (or something similar)f

I did roll back to 23H2
3 days without a single freez.

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SensibleKing#0604 wrote:

I uninstalled the GPU drivers using DDU and reinstalled them without connecting to the internet.
Added all folders related to the game to Windows Defender exclusions.
Disabled core isolation.
Reinstalled the game.
Ran PoEUncrasher.
Switched from DX12 to Vulkan.
Played for 6 hours without a single freeze; everything worked perfectly.
Let’s see how it goes moving forward—honestly, I’m not sure which of the steps actually did the trick! 😊

As I mentioned earlier, six hours of gaming went without any issues.
Today, I launched the game, and right on the first loading screen, my PC die...

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Hofbrincl#4905 wrote:

I crashed earlier today outside of a loading screen, and the error in event viewer said something about secure boot. I checked my system information, and my secure boot was turned off. I turned it on in the bios, and I'm not saying this fixed anything, but I'm curious if that could be a potential issue?

Anyone crashing with your secure boot turned on?

Nevermind, I crashed like 5 minutes after posting this lol. If you're having crashes outside of loading screens though turning on secure boot might fix that.

Shouldn't affect gameplay, but it's always good to check after a BIOS update to make sure your mobo has Secure Boot, TPM and Windows UEFI all turned on. Assuming you have a Windows system.