Linking Sony to PC account (Problem)

Hi, Look I bought 2 support packs one in PC the Warlord of the the Kurai before the early access released and I ve bought another one key in PSN the early access support pack to play in PS5, I created 3 characters 2 in pc(standard and HC) and one in PSN (HC), as I said this PSN is not linked just another PSN ( mine either) however the website haven't gave me an option to choose which PSN to link last week, I don't have the cross with both account I would like to link and play.( I spend one week to figure out what is going on because I did't have any request from support e-mail

I wrote to explain what it is going on.I am not complain just to clarify, I want to help you help me if I will get the link as I mentioned above and if all characters those I created in PC account and PSN account (not linked) will merge and I would play with all them without any lost because I am a Hardcore play I did't died yet and I don't want to play my characters when it figure out one day.

Thank you very much, it is really stuggle to explain this in e-mail, I tried to say really breafly the problem , but the support e-mail just asked me once to inform my account...althoug I don't know if you get the problem after 2 weeks.