Account locked after steam payment

I'm currently writing this on a new account, this is not my main account, it was banned today. I have contacted support@grindinggear.com with the mail below, describing my problem:

"Yesterday I have bought the 30 dollar path of exile 2 supporter pack on steam, but today I changed my mind and refunded that pack and then bought the 100 dollar support pack. Path of exile 2 got into my steam library but when I tried to log in to path of exile site today to see confirmation on my poe2 access, I saw that my account got locked.

I think the reason was that after buying the first support pack, I had spent my 300 points on stash tabs. But when I refunded the 30 dollar support pack to buy the 100 one, I figured my stash tabs would be refunded as well so I would have no problems when I bought the 100 dollar king ferridun pack. But I believe the stash tabs didnt get refunded and just because of that, my account got locked.

I really wanted to just support the game and play it through steam. I dont want to refund the 100 dollar pack, I really love this game and community. So if possible, can you guys just take away the stash tabs I have bought and unlock my account?

I am really sorry that this happened.

I really want to play path of exile and path of exile 2. Please help me as soon as possible.

(Then I provided my steam ID and my username)"

As you see, its been a couple hours now and I still haven't gotten any respond to my issue. My main concern is my access to path of exile 2, I really want to be able to play it the second it goes live on December 6th. I was really being stupid about hastily spending those 300 points and believing that if I refunded the small pack to get the bigger to support GGG, the points would also be taken away and there would be no issue present. But it caused my account to get locked.

I'm concerned about the timing of this as if I don't get this resolved soon, I will also lose my right to refund the 100 dollar pack through steam (in case my account stays locked and I have to open a new one to link steam and buy another 100 dollar pack for that one, but I can't even do that because my steam is locked the that GGG account, and I can't access the account to unlink it)

How soon would I get an answer from the support team? And is there anything else I can do about it to speed things up? I'm feeling really bad here. Just wanted to upgrade my support pack as a win-win, didn't think it would get me banned. :(

Please help me soon, GGG. I am desperate.

you say refund, how did you accomplish that? through GGG's support, or did you do the exceptionally stupid way by doing a charge back?

Because supporter packs in the past have allowed you to just upgrade the pack, no need to refund and all you do is pay the difference.

But if you have done a charge back then yes, that is an automatic ban, for one you did this incorrectly (you are at fault as you did not try to get a refund via normal methods)
And doing a charge back costs GGG significantly more than you just getting your money back, it incurs charges that they have to pay for.

"

Jarod_GGG wrote:

Hi there,

I'm sorry to hear you're experiencing this! I'm afraid however, that we're unable to discuss account-related issues via the forums. If you haven't already, could you please email us at support@grindinggear.com so we can look into this for you?

If you have already sent us a ticket, please keep in mind that we are working through a high volume of tickets currently, and adding additional tickets for the same issue will not change your place in the queue.

Thank you for answering so soon. I just want to know if there is a "cap time" guaranteed for the support team to process my situation, I don't want to miss the release of early access. I realize that the team is probably working at full capacity right now but as for my situation, I still feel the need to ask it. :(

"

lagwin1980#2224 wrote:

you say refund, how did you accomplish that? through GGG's support, or did you do the exceptionally stupid way by doing a charge back?

Because supporter packs in the past have allowed you to just upgrade the pack, no need to refund and all you do is pay the difference.

But if you have done a charge back then yes, that is an automatic ban, for one you did this incorrectly (you are at fault as you did not try to get a refund via normal methods)
And doing a charge back costs GGG significantly more than you just getting your money back, it incurs charges that they have to pay for.

:( I feel even more bad now. I played the game only through stream and I bought the supporter pack there. I didn't know that it would create this much complexity. So when I decided to buy the higher pack, I just refunded the old pack through steam and with added money, bought the largest one there. I had no idea that I should not have done that.

Do you think that it would resolve? Should I be looking to open another account and buy another support pack? I am really at lost here, and even if the support team could help me, I'm afraid that it would last so long that I miss the EA release day.

"

lagwin1980#2224 wrote:

you say refund, how did you accomplish that? through GGG's support, or did you do the exceptionally stupid way by doing a charge back?

Because supporter packs in the past have allowed you to just upgrade the pack, no need to refund and all you do is pay the difference.

But if you have done a charge back then yes, that is an automatic ban, for one you did this incorrectly (you are at fault as you did not try to get a refund via normal methods)
And doing a charge back costs GGG significantly more than you just getting your money back, it incurs charges that they have to pay for.

steam refunds aren't chargebacks.

"

dorkdude2#1774 wrote:

"

lagwin1980#2224 wrote:

you say refund, how did you accomplish that? through GGG's support, or did you do the exceptionally stupid way by doing a charge back?

Because supporter packs in the past have allowed you to just upgrade the pack, no need to refund and all you do is pay the difference.

But if you have done a charge back then yes, that is an automatic ban, for one you did this incorrectly (you are at fault as you did not try to get a refund via normal methods)
And doing a charge back costs GGG significantly more than you just getting your money back, it incurs charges that they have to pay for.

steam refunds aren't chargebacks.

in effect they are, the player has received the content of the packs and used the points, then refunded it through steam NOT GGG, it will work in the same manner and more to the point to GGG it looks like attempted theft (i buy x and use it, then refund it while still having access to the content i just refunded)

GGG will fix it i'm sure, but it may take a while due to the influx of tickets the stream has caused.

did you find a solution , something similar happen to my brother with poe 2