Changes to Path of Exile's Account System

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Elik666#1215 wrote:

I don’t understand in post says if i link my PC account with ps5/xbox i can use microtransactions in my ps5. I linked, at my PS appeared on my account coins, but all my Stash and other microtransactions from PC not available.

First check in website ACCOUNT section "Manage account" that your account is truly merged or not in the Sony or Microsoft section below on that page.
If it shows linked, then Login to POE 1 for like 10 mins and see if it fixes anything.
If it shows not linked, then login to your ORIGINAL email and link them from authentication email. And do the POE1 10 mins login again.

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HeyDad#3445 wrote:

hello admin , i dont know where to ask for help i would like to unlink my microsoft acc i linked the wrong one

support@grindinggear.com

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Fenril#8455 wrote:

Would be nice if GGG could have a web page that shows how to merge a PS5 account with a Steam account. Trying to find the details is like trying to find a needle in New York City.

Already wasted 2 hours and reading all kinds of posts, but NOTHING gives the details to actually do it. So frustrating!

I'm in the same boat.
What I have heard and going to try:
1. Download regular PoE 2 client and login there with merged account and see if I can get inside (my pruchase was from XBOX and it works on xbox with all my pc microtransactions).
That's the first step that I am on.
After this, if I can login, stay logged in for 10 mins, then log out and check back on Steam if anything changed.

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CS Precise#8648 wrote:

How does one merge accounts together? I see a bunch of descriptions in the original post for how this is supposed to work, but where do you go to literally merge accounts?

I am looking to merge an Xbox account with a PC account.

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CS Precise#8648 wrote:

How does one merge accounts together? I see a bunch of descriptions in the original post for how this is supposed to work, but where do you go to literally merge accounts?

I am looking to merge an Xbox account with a PC account.

Go to your account page by clicking the Logged in as "example#3456" above (top left of page) then click "Manage Account" to the right of page or click here:
https://www.pathofexile.com/my-account/connections

Then go down in "Secondary Login" start adding your account and it will say you have been sent a verification email.

Now, the REAL tricky part will come that I was stuck on:
The email will not be sent on the account you linked, such as Microsoft email, it will appear on your MAIN EMAIL account which may be a separate email.
This has nothing to do with junk email or spam folder or putting the GGG email in safe email list which I tried.

This is the kicker. So login to the MAIN email of the account and then the verification email WILL BE there.

Sorry if this has already been mentioned (fking long thread), but is the "accountname#****" **** = randomly generated or based on something ?

Like account age etc. ?

Thanks, carry on!

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First check in website ACCOUNT section "Manage account" that your account is truly merged or not in the Sony or Microsoft section below on that page.
If it shows linked, then Login to POE 1 for like 10 mins and see if it fixes anything.
If it shows not linked, then login to your ORIGINAL email and link them from authentication email. And do the POE1 10 mins login again.

I think i get it. I bought stashes for poe1 PC and they do not transfer to poe 2 PS 5. Am I right?

I contacted support to change my account name and i haven't received any response in 1 day, usually ggg takes like 15 minutes to send a reply... :(

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Vash_GGG wrote:

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MrZarter#2915 wrote:

If i created a second account via steam by accident, essentially forgetting i had an account already through the ggg client, and i then purchase microtransactions on the second account whilst having microtransactions on the original account, can i have as a one time action these accounts merged?

Could you please contact us at support@grindinggear.com so that we may look into this for you?

please i need help with this. I did NOT create a second account... when i was gifted a poe2 key from a friend and Activatead it on the website, now my poe2 account is split from my steam account where i have purchased my stash tabs. i need these merged. I've been reaching out to support with no reply.

Hello,
I have a problem with the account system.
My PS4 account and my PC Steam account are displayed in parallel. I bought the Poe2 with the Steam account, but the 300 shop points ended up on my PS4 account!

That means my PS4 account is the leading account. However, the POE boxes I bought from the Steam account were not transferred to the PS4 account.

How can I transfer the points I bought in Steam to the correct account?

Thank you very much.

I've send this enquiry through email, but no reply for 3 days, so I hope posting here can get some info so to continue my grinding journey.

Hi Team,

Currently I have 2 subaccounts.
nohorserun#5909 (Created from PS)
nohorserun#1065 (Created from POE website)
Subaccount nohorserun#5909 purchased a supporter pack of "Lord of Ogham Supporter Pack" at PS5.
Subaccount nohorserun#1065 purchased a supporter pack of "Early Access Supporter" at POE official website.

I can cross progression my nohorserun#5909 on PC. Just that MTX is not available, as well as premium STASH function show "Remove-only". Understand that MTX made on PS5 cannot be use/move to PC.

My questions as below.
Can I purchase "Liberator of Wraeclast Supporter Pack" on nohorserun#5909 on POE official website?
If question 1 is yes, are you able to move the "Early Access Supporter" pack which purchased on nohorserun#1065 to norhoserun#5909, so that instead of $480, I can upgrade from existing with $450 on nohorserun#5909.

Above questions are to make sure that I can continue my progression from PS to PC. But on PC I can enjoy "Liberator of Wraeclast Supporter Pack", and on PS I can enjoy "Lord of Ogham Supporter Pack" on the same subaccount nohorserun#5909.

So after emailing support@grindinggear I just wait for you all to get around to merging my xbox mtx to my pc sub account?

I linked my account with my Steam Account today and now I have an additional Sub-Account. So far, so good.

I was playing POE 2 on my Xbox before and I just logged in only to see that my character is missing. I hope that the game "just" changed the Subaccount and my character is still on the other Subaccount. The problem is that I see no option to change accounts on Xbox. Does anyone have a idea what happened or how can login to my other subaccount?