Game "crashes" whole system !! EDIT: Its not POE !!
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Hi GGG, hi guys,
came home from work and wanted to play, but it doesnt work anymore. App. 10 hours ago all still worked fine and I was online, but I tried now three times to play the game, but every time after app. 30 seconds in town the game freezez and is crashing my whole system. I cant do anything and have to use the power button to get my system down, even the reset button doesnt work after each crash. Nothing works anymore. Tried different benchmarks and perfomance tests allready and the system runs fine like everday. So it seems the last patch did something on my system and crashes it now. Please let me know what I can post or do to get some help, because I have no idea what I could try. Thanks in advance and best regards, Nagash EDIT: I did the troubleshooting steps - Verify your client's content - Clear your client's config files. Started the game again, crashed the whole system again after app. 20 seconds EDIT 2: Did some small unimportant driver updates that shouldnt change anything and tried again. Crashed 2 more times trying it, once allready in the LOGIN SCREEN and the second time when loading in town. So it still doesnt work ! EDIT 3: Tried CPU and GPU benchmarks/stress tests again and tried other games (Cyberpunk, Doom, D4, Horizon) and all worked great like expected. Then I uninstalled POE completly and installed it new from scratch, even on another SSD. First launch, login, town, hideout - COMPLETE SYSTEM CRASH again ! PLEASE HELP me GGG EDIT 4: Found that in the log files, ........... 2024/07/30 20:24:25 3291046 ca86d81c [CRIT Client 27360] Failed to install font 'Art/2DArt/Fonts/DFPT_B5_POE.ttf' (DFPHeiMedium-B5-POE), Exception: File not found: Art/2DArt/Fonts/DFPT_B5_POE.ttf and then this when I enter Sarn ........... 024/07/30 20:25:16 3342203 cff94598 [INFO Client 27360] : You have entered The Sarn Encampment. 2024/07/30 20:25:16 3342468 13cb2f97 [WARN Client 27360] Failed to create effect graph node (ID: 2846264105). Node type does not exist 2024/07/30 20:25:16 3342468 13cb2f97 [WARN Client 27360] Failed to create effect graph node (ID: 2846264105). Node type does not exist 2024/07/30 20:25:16 3342468 13cb2f75 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation". Node type does not exist 2024/07/30 20:25:16 3342468 13cb2f75 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation". Node type does not exist 2024/07/30 20:25:16 3342468 d517a6b3 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation" in graph "Metadata/Effects/Microtransactions/BodyArmours/CoreKaruiElemental/graphs/CUSTOM_FlagConstraint.fxgraph" 2024/07/30 20:25:16 3342468 d517a6b3 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation" in graph "Metadata/Effects/Microtransactions/BodyArmours/CoreKaruiElemental/graphs/CUSTOM_FlagConstraint.fxgraph" 2024/07/30 20:25:17 3343187 13cb2f97 [WARN Client 27360] Failed to create effect graph node (ID: 2846264105). Node type does not exist 2024/07/30 20:25:17 3343187 13cb2f75 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation". Node type does not exist 2024/07/30 20:25:17 3343187 d517a6b3 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation" in graph "Metadata/Effects/Microtransactions/BodyArmours/CoreKaruiElemental/graphs/CUSTOM_ChainToTrail.fxgraph" 2024/07/30 20:25:17 3343187 13cb2f97 [WARN Client 27360] Failed to create effect graph node (ID: 2846264105). Node type does not exist 2024/07/30 20:25:17 3343187 13cb2f75 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation". Node type does not exist 2024/07/30 20:25:17 3343187 d517a6b3 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation" in graph "Metadata/Effects/Microtransactions/BodyArmours/CoreKaruiElemental/graphs/CUSTOM_MAINUV_ACTORSCALE.fxgraph" 2024/07/30 20:25:19 3345171 19dc40 [DEBUG Client 27360] [InGameAudioManager] TalkingPetAudioEvent 'LevelUp' triggered And this when I enter my hideout ........ 2024/07/30 20:25:39 3364984 cff94598 [INFO Client 27360] : You have entered Cosmic Turtle Hideout. 2024/07/30 20:25:39 3364984 13cb2f97 [WARN Client 27360] Failed to create effect graph node (ID: 2846264105). Node type does not exist 2024/07/30 20:25:39 3364984 13cb2f75 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation". Node type does not exist 2024/07/30 20:25:39 3364984 d517a6b3 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation" in graph "Metadata/Effects/Graphs/GpuParticles/Update/Emitter/CircleEmitter.fxgraph" 2024/07/30 20:25:39 3364984 13cb2f97 [WARN Client 27360] Failed to create effect graph node (ID: 2846264105). Node type does not exist 2024/07/30 20:25:39 3364984 13cb2f75 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation". Node type does not exist 2024/07/30 20:25:39 3364984 d517a6b3 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation" in graph "Metadata/Effects/Graphs/GpuParticles/Update/Emitter/CircleEmitter.fxgraph" 2024/07/30 20:25:39 3364984 13cb2f97 [WARN Client 27360] Failed to create effect graph node (ID: 2846264105). Node type does not exist 2024/07/30 20:25:39 3364984 13cb2f75 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation". Node type does not exist 2024/07/30 20:25:39 3364984 d517a6b3 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation" in graph "Metadata/Effects/Graphs/GpuParticles/Update/Emitter/CircleEmitter.fxgraph" 2024/07/30 20:25:39 3364984 13cb2f97 [WARN Client 27360] Failed to create effect graph node (ID: 2846264105). Node type does not exist 2024/07/30 20:25:39 3364984 13cb2f75 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation". Node type does not exist 2024/07/30 20:25:39 3364984 d517a6b3 [WARN Client 27360] Failed to create effect graph node "ActorVisualSizeInformation" in graph "Metadata/Effects/Graphs/GpuParticles/Update/Emitter/CircleEmitter.fxgraph" 2024/07/30 20:25:39 3365125 19dc40 [DEBUG Client 27360] [InGameAudioManager] TalkingPetAudioEvent 'EnterHideoutFirstTimeThisLoginSession' triggered 2024/07/30 20:25:39 3365125 19dc40 [DEBUG Client 27360] [InGameAudioManager] TalkingPetAudioEvent 'EnterHideoutLongCooldown' triggered 2024/07/30 20:25:39 3365125 19dc40 [DEBUG Client 27360] [InGameAudioManager] TalkingPetAudioEvent 'EnterHideout' triggered Last edited by Nágash on Aug 1, 2024, 2:35:28 PM Last bumped on Aug 1, 2024, 2:34:20 PM
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As off now nothing changed and my whole system still gets hard crashed every time I try to start the game. It varies between 20 and 50 seconds I would say.
Uninstalled the game completly yesterday and installed it on a different SSD to try it again. Logged in to a standard char and game loaded me into the epilogue and seemed to work for a minute. Tried to go to my hideout and got the same hard crash like before with the same logfile "failings" like listed above. Further info about my system: AMD Ryzen 9 5900X ASUS ROG STRIX RTX 3090 Gaming OC 24G ASUS ROG CROSSHAIR VIII HERO 32 GB DDR4 SDRAM Microsoft Windows 10 Professional (x64) 2x Samsung SSD 970 Evo Plus I still hope someone out there will be able to help me, or maybe a GGG dev member could tell me what to try next, because I am a little bit frustrated atm. Thanks again in advance for any help, Nagash | |
" Win key > Event Viewer > System look for red Critical errors that are logged right before your crash. It's likely you have a bad set of drivers or are missing a crucial bios update or chipset driver. What version driver are you running for your 3090 GPU? | |
" First of all thanks for your answer ! 1. I will give it another try and check the Event Viewer for red errors (never did that) What do I have to look for from all the RED SIGNS, because there are a lot when the crash occurs, or shortly after when I try to restart with reset and power button because nothing else works anymore !? 2. Bios or Chipset updates could be a possibility, but the game ran great until the last patch. 3. Geforce Game Ready Treiber Version: 560.70 Date: 7/16/2024 Last edited by Nágash on Jul 31, 2024, 10:45:57 AM
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" The only "real" errors you're looking for will be time stamped before the lock up and crash and will say Critical in red Your Asus MB's driver link for bios: (version 4805) Pay close attention how to update your bios or look this up online and use caution. https://rog.asus.com/us/motherboards/rog-crosshair/rog-crosshair-viii-hero-model/helpdesk_bios/ AMD Chipset drivers for AM4 x570: (newest 6.07.22.037) https://www.amd.com/en/support/downloads/drivers.html/chipsets/am4/x570.html For the record, I am running the same exact processor and a strix 3080oc and my game and pc run perfectly fine. (Win 11 pro, 32GB) I am running an older nvidia driver because the May > June drivers had a lot of issues with game lock ups and crashing. If you want to roll back your nvidia driver I'd recommend 552.22 or earlier back to January if necessary. I tested the 552.22 and it works fine. A lot of players have rolled back to this driver and has fixed their game lock ups and crashes as well. This does not mean that the gpu driver roll back will fix your PC lock ups though. Lastly, you're welcome... there are plenty of players who try to help out. Hopefully something points to the problem and fix. Last edited by ps7ekken on Jul 31, 2024, 11:02:31 AM
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" The only critical ones I get are kernel ones from restarting the system with reset and power button, no other criticals to find since it started yesterday. Bios and Chipset updates I am rly fearful and thats why I dont do them. The Geforce update I did after the first 2 crashes yesterday, because I hoped that would help. Before I ran one maybe 2-3 months old I would say. To my system to help you understand my frustration: If I had a system crash in the last 2 years, then maybe 1 or none ! I play POE mostly daily since more then a decade and never had problems like this. And only to remember, I played the whole weekend with no issue and even some hours before the patch yesterday all worked perfectly fine. Then there comes ONE PATCH and my whole system breaks and its only in POE ! xd | |
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The AMD chipset update can be done while in Windows and it's relatively simple and straightforward.
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" Ok, I did the chipset update and gave the game my first try for today. Didnt run for long xd - complete crash again - this time in login screen allready. I save the logs from the game only from this try in a txt, but I dont know how to post it here with a "link", because I dont want to only copy it in again and use the whole screen, you know. I checked the System log for a critical error and there is nothing until the kendel error from restarting again, but there is "a normal error" each time exactly when the crash happens or maybe a second or two before, but I have no idea what that is ........... Its from "DistributedCOM" and the description is: The server "Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter" can not register with DCOM in time. Edit POE LOG files with the same "fail" again !
Spoiler
2024/07/31 17:32:14 ***** LOG FILE OPENING *****
2024/07/31 17:32:14 77500 f2499283 [INFO Client 29644] [JOB] Irrecoverable Exception Callback: SET 2024/07/31 17:32:14 77500 f95436e9 [INFO Client 29644] [HTTP2] User agent: PoE release/tags/3.25.0b Windows x64 2024/07/31 17:32:14 77500 f95436e6 [INFO Client 29644] [HTTP2] Using backend: cURL 2024/07/31 17:32:15 77734 e4b31b96 [INFO Client 29644] Send patching protocol version 6 2024/07/31 17:32:15 77796 e4b32353 [INFO Client 29644] Web root: https://patch.poecdn.com/3.25.0.4/ 2024/07/31 17:32:15 77796 e4b32352 [INFO Client 29644] Backup Web root: https://patch.poecdn.com/3.25.0.4/ 2024/07/31 17:32:15 77796 e4b32332 [INFO Client 29644] Requesting root contents 1 2024/07/31 17:32:15 77843 e4b323b0 [INFO Client 29644] Got file list for "" 0 2024/07/31 17:32:15 77906 e4b32794 [INFO Client 29644] Requesting folder Redist 1 2024/07/31 17:32:15 77953 e4b323b0 [INFO Client 29644] Got file list for "Redist" 0 2024/07/31 17:32:15 77953 e4b34d92 [INFO Client 29644] Finished checking files 2024/07/31 17:32:15 78000 9fe600ab [INFO Client 29644] Enumerated adapter: NVIDIA GeForce RTX 3090 2024/07/31 17:32:15 78312 9fe5eec2 [INFO Client 29644] Enumerated device for adapter: NVIDIA GeForce RTX 3090. Selected feature level: 45312. Max feature level: 45312 2024/07/31 17:32:15 78328 9fe6096a [INFO Client 29644] Enumerated output for adapter NVIDIA GeForce RTX 3090 of \\.\DISPLAY1 2024/07/31 17:32:15 78328 9fe600ab [INFO Client 29644] Enumerated adapter: Microsoft Basic Render Driver 2024/07/31 17:32:15 78328 9fe5eec2 [INFO Client 29644] Enumerated device for adapter: Microsoft Basic Render Driver. Selected feature level: 45312. Max feature level: 45312 2024/07/31 17:32:15 78328 88fcfc23 [INFO Client 29644] [ENGINE] Init 2024/07/31 17:32:15 78328 88fcfc22 [INFO Client 29644] [ENGINE] Current directory: D:/Games/PathofExile 2024/07/31 17:32:15 78328 88fcfc21 [INFO Client 29644] [ENGINE] Cache directory: C:\Users\Nagash\AppData\Roaming\Path of Exile\ 2024/07/31 17:32:15 78328 88fcfc20 [INFO Client 29644] [ENGINE] Download directory: C:\Users\Nagash\AppData\Roaming\Path of Exile\Download\ 2024/07/31 17:32:15 78328 88fcfc2f [INFO Client 29644] [ENGINE] Settings directory: C:\Users\Nagash\Documents\My Games\Path of Exile\ 2024/07/31 17:32:15 78328 f24992c0 [INFO Client 29644] [JOB] Start 2024/07/31 17:32:15 78328 f2498a4d [INFO Client 29644] [JOB] HIGH: 8 2024/07/31 17:32:15 78328 f2498a4d [INFO Client 29644] [JOB] MEDIUM: 8 2024/07/31 17:32:15 78328 f2498a4d [INFO Client 29644] [JOB] LOW: 8 2024/07/31 17:32:15 78328 f2498a4d [INFO Client 29644] [JOB] IDLE: 8 2024/07/31 17:32:15 78328 f249860a [INFO Client 29644] [JOB] High Jobs: ON 2024/07/31 17:32:15 78328 f249874b [INFO Client 29644] [JOB] Emulate Platforms: OFF 2024/07/31 17:32:15 78328 f24992e6 [INFO Client 29644] [JOB] Tight Buffers: ON 2024/07/31 17:32:15 78328 8ba3c838 [INFO Client 29644] [STORAGE] Consolidate: OFF 2024/07/31 17:32:15 78328 8ba3c87b [INFO Client 29644] [STORAGE] Init bundle cache 2024/07/31 17:32:15 78468 64ccd117 [INFO Client 29644] [BUNDLE] Bundle index: Bundles2/_.index.bin 2024/07/31 17:32:15 78468 64ccd114 [INFO Client 29644] [BUNDLE] Found 37264 entries (6.5 MB) 2024/07/31 17:32:15 78468 64ccd115 [INFO Client 29644] [BUNDLE] Found 1073769 slots (20.5 MB) 2024/07/31 17:32:15 78468 64ccd11a [INFO Client 29644] [BUNDLE] Found 70220 directories (822.9 KB) 2024/07/31 17:32:15 78468 8ba3c6b3 [INFO Client 29644] [STORAGE] Async: ON 2024/07/31 17:32:15 78484 a0d8e9b [INFO Client 29644] [RENDER] Render: ON 2024/07/31 17:32:15 78484 a0d8e9e [INFO Client 29644] [RENDER] Emulate: OFF 2024/07/31 17:32:15 78484 a0d8e9d [INFO Client 29644] [RENDER] Tight: ON 2024/07/31 17:32:15 78484 a0d8efb [INFO Client 29644] [RENDER] Consolidate: OFF 2024/07/31 17:32:15 78484 a0d8efe [INFO Client 29644] [RENDER] Types bucket count: 16 2024/07/31 17:32:15 78484 a0d8d54 [INFO Client 29644] [RENDER] Async: ON 2024/07/31 17:32:15 78484 a0d8db1 [INFO Client 29644] [RENDER] Budget: ON 2024/07/31 17:32:15 78484 a0d8db7 [INFO Client 29644] [RENDER] Wait: ON 2024/07/31 17:32:15 78484 a0d8e14 [INFO Client 29644] [RENDER] Warmup: ON 2024/07/31 17:32:15 78484 a0d8e1e [INFO Client 29644] [RENDER] Skip: ON 2024/07/31 17:32:15 78484 a0d8e73 [INFO Client 29644] [RENDER] Throttling: ON 2024/07/31 17:32:15 78484 aace95d5 [INFO Client 29644] [ENTITY] Consolidate: OFF 2024/07/31 17:32:15 78484 aace95d3 [INFO Client 29644] [ENTITY] Async: ON 2024/07/31 17:32:15 78484 aace95f6 [INFO Client 29644] [ENTITY] Wait: ON 2024/07/31 17:32:15 78484 aace95fc [INFO Client 29644] [ENTITY] Warmup: ON 2024/07/31 17:32:15 78484 aace9b3d [INFO Client 29644] [ENTITY] Instancing: ON 2024/07/31 17:32:15 78484 d5c98ba2 [INFO Client 29644] [SHADER] Tight: ON 2024/07/31 17:32:15 78484 d5c98b8a [INFO Client 29644] [SHADER] Emulate: OFF 2024/07/31 17:32:15 78484 d5c98b8f [INFO Client 29644] [SHADER] Consolidate: OFF 2024/07/31 17:32:15 78484 d5c98b8c [INFO Client 29644] [SHADER] Packed Only: OFF 2024/07/31 17:32:15 78484 d5c98a61 [INFO Client 29644] [SHADER] Address: http://www.pathofexile.com/tool/shader-db?a=store 2024/07/31 17:32:15 78484 d5c98a67 [INFO Client 29644] [SHADER] Async: ON 2024/07/31 17:32:15 78484 d5c98a42 [INFO Client 29644] [SHADER] Budget: ON 2024/07/31 17:32:15 78484 d5c98a48 [INFO Client 29644] [SHADER] Wait: ON 2024/07/31 17:32:15 78484 d5c98ae7 [INFO Client 29644] [SHADER] Warmup: ON 2024/07/31 17:32:15 78484 d5c98b23 [INFO Client 29644] [SHADER] Sparse: OFF 2024/07/31 17:32:15 78484 d5c98b06 [INFO Client 29644] [SHADER] Delay: OFF 2024/07/31 17:32:15 78484 d5c98b00 [INFO Client 29644] [SHADER] Limit: ON 2024/07/31 17:32:15 78484 d5c98aed [INFO Client 29644] [SHADER] Inline Uniforms: ON 2024/07/31 17:32:15 78484 de5fb61c [INFO Client 29644] [TEXTURE] Tight Buffers: ON 2024/07/31 17:32:15 78484 aa523b86 [INFO Client 29644] [TEXTURE] Small Caches: OFF 2024/07/31 17:32:15 78484 aa523b81 [INFO Client 29644] [TEXTURE] Emulate: OFF 2024/07/31 17:32:15 78484 aa523be5 [INFO Client 29644] [TEXTURE] Bucket count: 16 2024/07/31 17:32:15 78484 aa523be0 [INFO Client 29644] [TEXTURE] Async: ON 2024/07/31 17:32:15 78484 aa523bc7 [INFO Client 29644] [TEXTURE] Wait: ON 2024/07/31 17:32:15 78484 aa523bc1 [INFO Client 29644] [TEXTURE] Throttling: ON 2024/07/31 17:32:15 78484 aa523c24 [INFO Client 29644] [TEXTURE] Budget: ON 2024/07/31 17:32:15 78484 aa523c2e [INFO Client 29644] [TEXTURE] Throw: OFF 2024/07/31 17:32:15 78484 12ad333e [INFO Client 29644] [MESH] Tight Buffers: ON 2024/07/31 17:32:15 78484 12ad333b [INFO Client 29644] [MESH] Small Caches: OFF 2024/07/31 17:32:15 78484 12ad3338 [INFO Client 29644] [MESH] Emulate: OFF 2024/07/31 17:32:15 78484 12ad321a [INFO Client 29644] [MESH] Bucket count: 16 2024/07/31 17:32:15 78484 12ad321f [INFO Client 29644] [MESH] Async: ON 2024/07/31 17:32:15 78484 12ad327a [INFO Client 29644] [MESH] Wait: ON 2024/07/31 17:32:15 78484 12ad3270 [INFO Client 29644] [MESH] Throttling: ON 2024/07/31 17:32:15 78484 12ad325f [INFO Client 29644] [MESH] Budget: ON 2024/07/31 17:32:15 78484 12ad32ba [INFO Client 29644] [MESH] Throw: OFF 2024/07/31 17:32:15 78484 88fd1929 [INFO Client 29644] [ENGINE] Running Engine version 2.3.0 2024/07/31 17:32:15 78484 4ce63e60 [INFO Client 29644] [TRAILS] Immutable: ON 2024/07/31 17:32:15 78484 4ce63e61 [INFO Client 29644] [TRAILS] Debug: OFF 2024/07/31 17:32:15 78484 8135f21f [INFO Client 29644] [MAT] Tight: ON 2024/07/31 17:32:15 78484 8135f21b [INFO Client 29644] [MAT] Bucket count: 8 2024/07/31 17:32:15 78484 8135f27f [INFO Client 29644] [MAT] Ingore Temp: ON 2024/07/31 17:32:15 78484 8135f27c [INFO Client 29644] [MAT] Enable Validation: OFF 2024/07/31 17:32:15 78484 8135f279 [INFO Client 29644] [MAT] Enable Throw: OFF 2024/07/31 17:32:15 78484 8135d393 [INFO Client 29644] [ENTITY] Async: ON 2024/07/31 17:32:15 78484 8135d399 [INFO Client 29644] [ENTITY] Wait: ON 2024/07/31 17:32:15 78484 8135d3b4 [INFO Client 29644] [ENTITY] Warmup: ON 2024/07/31 17:32:15 78484 653eb4a4 [INFO Client 29644] [SOUND] Audio: ON 2024/07/31 17:32:15 78484 653eb4a5 [INFO Client 29644] [SOUND] LiveUpdate: OFF 2024/07/31 17:32:15 78484 dacbb537 [INFO Client 29644] [SOUND] Buffer size = 64.0 MB 2024/07/31 17:32:16 79328 dacbb218 [INFO Client 29644] [SOUND] Channel count = 64 (asked for 64) 2024/07/31 17:32:16 79328 dacbb21f [INFO Client 29644] [SOUND] Source count = 512 2024/07/31 17:32:16 79515 dacbad50 [INFO Client 29644] Changing to device "Lautsprecher (Realtek(R) Audio)" 2024/07/31 17:32:16 79515 dddb2e49 [INFO Client 29644] [GRAPH] Tight: ON 2024/07/31 17:32:16 79515 dddb2eae [INFO Client 29644] [GRAPH] Bucket count: 8 2024/07/31 17:32:16 79515 dddb2ea9 [INFO Client 29644] [GRAPH] Ignore Temp: ON 2024/07/31 17:32:16 79515 dddb2ea6 [INFO Client 29644] [GRAPH] Enable Validation: OFF 2024/07/31 17:32:16 79515 dddb20c7 [INFO Client 29644] [GRAPH] Inline Uniforms: ON 2024/07/31 17:32:16 79515 dddb20c0 [INFO Client 29644] [GRAPH] Enable Throw: OFF 2024/07/31 17:32:16 79515 27a93c40 [INFO Client 29644] [VIDEO] Enable: ON 2024/07/31 17:32:16 79531 2b3febf1 [INFO Client 29644] [PARTICLE] Immutable: ON 2024/07/31 17:32:16 79531 2b3febf0 [INFO Client 29644] [PARTICLE] Debug: OFF 2024/07/31 17:32:16 79531 2b3febf5 [INFO Client 29644] [PARTICLE] Keep Persistent: ON 2024/07/31 17:32:16 79531 9fc75e45 [INFO Client 29644] [RESOURCE] Jobs: ON 2024/07/31 17:32:16 79531 9fe600ab [INFO Client 29644] Enumerated adapter: NVIDIA GeForce RTX 3090 2024/07/31 17:32:17 79718 9fe5eec2 [INFO Client 29644] Enumerated device for adapter: NVIDIA GeForce RTX 3090. Selected feature level: 45312. Max feature level: 45312 2024/07/31 17:32:17 79718 9fe6096a [INFO Client 29644] Enumerated output for adapter NVIDIA GeForce RTX 3090 of \\.\DISPLAY1 2024/07/31 17:32:17 79718 9fe600ab [INFO Client 29644] Enumerated adapter: Microsoft Basic Render Driver 2024/07/31 17:32:17 79718 9fe5eec2 [INFO Client 29644] Enumerated device for adapter: Microsoft Basic Render Driver. Selected feature level: 45312. Max feature level: 45312 2024/07/31 17:32:17 79734 88fcefa2 [INFO Client 29644] [ENGINE] Ready 2024/07/31 17:32:17 79734 951bc0b0 [INFO Client 29644] [STARTUP] Game Start 2024/07/31 17:32:17 79859 ca86fd32 [DEBUG Client 29644] Rebuilding UI::Core properties. Current input mode = '1' 2024/07/31 17:32:17 79859 ca86d81c [CRIT Client 29644] Failed to install font 'Art/2DArt/Fonts/DFPT_B5_POE.ttf' (DFPHeiMedium-B5-POE), Exception: File not found: Art/2DArt/Fonts/DFPT_B5_POE.ttf 2024/07/31 17:32:17 80140 951bc057 [INFO Client 29644] [STARTUP] Game in 0.40555 seconds 2024/07/31 17:32:17 80140 951bc0b0 [INFO Client 29644] [STARTUP] Device Start 2024/07/31 17:32:17 80140 4de187ed [INFO Client 29644] [RENDER] StartDevice: DirectX11 2024/07/31 17:32:17 80343 10dd0919 [DEBUG Client 29644] [SHADER] Load shader cache: ShaderCacheD3D11 2024/07/31 17:32:17 80375 951bc0b0 [INFO Client 29644] [STREAMLINE] Init Start 2024/07/31 17:32:17 80390 951bc057 [INFO Client 29644] [STREAMLINE] Init in 0.001319 seconds 2024/07/31 17:32:17 80390 b40ade4 [INFO Client 29644] [STREAMLINE] Initialized (Enabled) 2024/07/31 17:32:18 80640 b40c6e6 [INFO Client 29644] [STREAMLINE][NIS]: Loaded proxy version 2024/07/31 17:32:18 80640 b40c6e6 [INFO Client 29644] [STREAMLINE][FSR]: Loaded proxy version 2024/07/31 17:32:18 80640 b40c6e6 [INFO Client 29644] [STREAMLINE][XeSS]: Loaded proxy version 2024/07/31 17:32:18 80640 b40c6e6 [INFO Client 29644] [STREAMLINE][PSSR]: Loaded proxy version 2024/07/31 17:32:18 80656 e2ac19c0 [INFO Client 29644] [D3D11] Buffer Count = 3 2024/07/31 17:32:18 80656 e2ac268f [DEBUG Client 29644] CreateSwapChain: SetFullScreenState 1 2024/07/31 17:32:18 80656 6bc23c04 [INFO Client 29644] [D3D11] Runtime version = 11.1 2024/07/31 17:32:18 80656 6bc23bea [INFO Client 29644] [D3D11] Feature Level = 11.1 2024/07/31 17:32:18 80656 6bc23beb [INFO Client 29644] [D3D11] Driver Command Lists = YES 2024/07/31 17:32:18 80656 6bc23be8 [INFO Client 29644] [D3D11] Driver Concurrent Creates = YES 2024/07/31 17:32:18 80656 6bc23be9 [INFO Client 29644] [D3D11] Driver Constant Buffer Offsetting = YES 2024/07/31 17:32:18 80671 577e68db [DEBUG Client 29644] [WINDOW] TriggerDeviceCreate 2024/07/31 17:32:18 80765 577e697e [DEBUG Client 29644] [WINDOW] TriggerDeviceReset 2024/07/31 17:32:18 80765 951bc057 [INFO Client 29644] [STARTUP] Device in 0.629141 seconds 2024/07/31 17:32:18 80765 951bc0b0 [INFO Client 29644] [STARTUP] Tencent Start 2024/07/31 17:32:18 80765 951bc057 [INFO Client 29644] [STARTUP] Tencent in 1.2e-05 seconds 2024/07/31 17:32:18 80765 951bc0b0 [INFO Client 29644] [STARTUP] Loading Start 2024/07/31 17:32:18 80796 951bc057 [INFO Client 29644] [STARTUP] Loading in 0.02517 seconds 2024/07/31 17:32:18 80796 951bc0b0 [INFO Client 29644] [STARTUP] DebugGUI Start 2024/07/31 17:32:18 80796 951bc057 [INFO Client 29644] [STARTUP] DebugGUI in 9e-06 seconds 2024/07/31 17:32:18 80796 951bc0b0 [INFO Client 29644] [STARTUP] Registration Start 2024/07/31 17:32:18 81109 951bc057 [INFO Client 29644] [STARTUP] Registration in 0.315659 seconds 2024/07/31 17:32:18 81125 4de1864b [DEBUG Client 29644] [RENDER] ResizeWindow 2024/07/31 17:32:18 81140 4de1834c [DEBUG Client 29644] [RENDER] RestartSwapChain 2024/07/31 17:32:18 81140 9fe600ab [INFO Client 29644] Enumerated adapter: NVIDIA GeForce RTX 3090 2024/07/31 17:32:18 81265 9fe5eec2 [INFO Client 29644] Enumerated device for adapter: NVIDIA GeForce RTX 3090. Selected feature level: 45312. Max feature level: 45312 2024/07/31 17:32:18 81265 9fe6096a [INFO Client 29644] Enumerated output for adapter NVIDIA GeForce RTX 3090 of \\.\DISPLAY1 2024/07/31 17:32:18 81265 9fe600ab [INFO Client 29644] Enumerated adapter: Microsoft Basic Render Driver 2024/07/31 17:32:18 81265 9fe5eec2 [INFO Client 29644] Enumerated device for adapter: Microsoft Basic Render Driver. Selected feature level: 45312. Max feature level: 45312 2024/07/31 17:32:18 81265 e2ac19c0 [INFO Client 29644] [D3D11] Buffer Count = 3 2024/07/31 17:32:18 81265 e2ac268f [DEBUG Client 29644] CreateSwapChain: SetFullScreenState 0 2024/07/31 17:32:18 81265 577e697e [DEBUG Client 29644] [WINDOW] TriggerDeviceReset 2024/07/31 17:32:18 81531 4de1864b [DEBUG Client 29644] [RENDER] ResizeWindow 2024/07/31 17:32:18 81531 4de1834c [DEBUG Client 29644] [RENDER] RestartSwapChain 2024/07/31 17:32:18 81531 9fe600ab [INFO Client 29644] Enumerated adapter: NVIDIA GeForce RTX 3090 2024/07/31 17:32:19 81687 9fe5eec2 [INFO Client 29644] Enumerated device for adapter: NVIDIA GeForce RTX 3090. Selected feature level: 45312. Max feature level: 45312 2024/07/31 17:32:19 81687 9fe6096a [INFO Client 29644] Enumerated output for adapter NVIDIA GeForce RTX 3090 of \\.\DISPLAY1 2024/07/31 17:32:19 81687 9fe600ab [INFO Client 29644] Enumerated adapter: Microsoft Basic Render Driver 2024/07/31 17:32:19 81687 9fe5eec2 [INFO Client 29644] Enumerated device for adapter: Microsoft Basic Render Driver. Selected feature level: 45312. Max feature level: 45312 2024/07/31 17:32:19 81687 e2ac19c0 [INFO Client 29644] [D3D11] Buffer Count = 3 2024/07/31 17:32:19 81687 e2ac268f [DEBUG Client 29644] CreateSwapChain: SetFullScreenState 0 2024/07/31 17:32:19 81687 577e697e [DEBUG Client 29644] [WINDOW] TriggerDeviceReset 2024/07/31 17:32:23 86453 e0343724 [DEBUG Client 29644] [SCENE] Height Map Texture: 800 x 800 Edit2: Thats the "fail" line I have since the crashes (copied from the log above): 2024/07/31 17:32:17 79859 ca86d81c [CRIT Client 29644] Failed to install font 'Art/2DArt/Fonts/DFPT_B5_POE.ttf' (DFPHeiMedium-B5-POE), Exception: File not found: Art/2DArt/Fonts/DFPT_B5_POE.ttf Last edited by Nágash on Jul 31, 2024, 11:56:03 AM
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Have you tried ensuring the firmware for your Samsung 970 Evo is up to date?
A few years ago there was a firmware issue affecting 970 + 980 models. Just to be sure I'd recommend updating your drive with Samsung Magician Software. | |
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It would be normal if only the game froze, closed and returned to Windows.
But if your entire PC froze, you may have a problem with your SSD, especially if you are using a NVME (PCIE) SSD like Kingston and some other brands. This type of SSD have greater chances of being corrupted (according to the brand) and the read rate of sectors gets so low that the program freezes while waiting for the data that never comes You can do a read test to check your disk using HD Tune Pro. Select the disk above then click Benchmark and Start. If the graph shows some dips, your SSD is damaged and needs to be replaced Here is an example: this disk got damaged from 110gb to 210gb https://imgur.com/a/jxdB0Wf |
