Your account has been banned by an administrator.
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i can't understund from this big company not have someone who can look reason and answer like human ?
why this take long ? |
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" Well I assume because that is how the management of GGG wants it to be. These investigations are done by the "account investigation team" and they only have the "manpower" that they get from GGG management. So you will have to wait until it's your turn in their queue. "Record" is 3+ weeks. |
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Hi there!
We do not discuss account related issues via the forums. Could you please send an email to our ban appeals team at banappeals@grindinggear.com? Please note, if you had already sent an email, our team will respond as soon as they are able to. Need help with anything? Feel free to contact us at: support@grindinggear.com :)
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" yes , i already 3 time send email , support write will answer son but already 4 day nothing [Removed by Support] this email witch one i use for account and from witch one i send you msg in banappeals@grindinggear.com Last edited by Clint#0000 on Dec 21, 2022, 12:12:50 PM
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Likely, you used third party programs. Real money traded, or got something form someone who real money traded.......... were you being a jerk in game or something??
Good luck, no one gets banned for no reason. |
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" if i remember correctly: every time you send another email, your ticket is going back to the end. |
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" That is correct when dealing with normal support queue. I would assume the same goes for the BAN appeal queue..... |
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" I've also experienced this exact same thing last night and have neem waiting for a response to no avail. |
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" there poe not have suport service , very bad and slow service , he just make transactions and make a lot money , but not think about players very bad experience |
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Hey there, exiles.
I'm afraid that we have a bit of a backlog due to the recent expansion launch. Please be assured that our teams are working as quickly as possible and we will respond to your emails as soon as we are able to do so. Please keep in mind that we are not able to assist with account-related issues over the forums and any issues with account restrictions would need to be looked into with our accounts investigation team via emailing them at banappeals@grindinggear.com while other account-related or payment-related inquiries can be checked into with our support team at support@grindinggear.com |
