Technical Support - EU Latency/Connectivity Issues [Deutsche Telekom/1&1] - Forum

Not sure if i have done this right but here goes. This issue has started a couple of days ago so I'm wondering if it is my end or what? ISP: PlusNet Country: UK Gateway: London https://pastebin.com/WMrh0uvt https://pastebin.com/6DAk1z9q	Posted by VaultFairy#2869 on Mar 17, 2019, 9:42:42 AM Quote this Post
bump	Posted by amstafff#3339 on Mar 17, 2019, 9:42:49 AM Quote this Post
" Fitzy_GGG wrote: Hi all, I need to collect some more specific information, so we can escalate this further to our hosts and their peers. Please provide the following: ISP: Country: Gateway: Run WinMTR to these two addresses and post the results here (at least a 100-count when you are specifically having the issue - if the spikes aren't happening when it's running, it wont show much): fra-mp.ts.pathofexile.com fra.ts.pathofexile.com If you don't have WinMTR 0.92, you can download it from us here. I will be checking back periodically to grab more info and to update you guys on the progress. I'm also going to sticky this thread, so look for it at the top. i can also provide some WINMrt's. the lag problem occures on peak hours every weekend from 11am and on weekdays in the evening ISP: Deutsche Telekom Country: Germany Gateway: Frankfurt fra.ts.pathofexile.com: https://pastebin.com/XG13w3Mu fra-mp.ts.pathofexile.com: https://pastebin.com/8j2LzHmL	Posted by C4LMD0WN#3303 on Mar 17, 2019, 10:21:16 AM Quote this Post
ISP : Luxemburg Online Country : Luxemburg Gateway: Frankfurt usually (but the lags happen also in Amsterdam, Paris, London and Milan, those ones I tried after 1 of these got laggy again..) The problem is not my ISP or Computer ü If it would be then I would always have had those problems, they started on tuesday march 11. \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|- \| b96cf801.eltrona.net - 0 \| 150 \| 150 \| 9 \| 12 \| 15 \| 11 \| \| 78.141.180.229 - 0 \| 150 \| 150 \| 9 \| 11 \| 18 \| 9 \| \| 213.135.247.0 - 0 \| 150 \| 150 \| 13 \| 16 \| 19 \| 13 \| \|hu0-5-0-5.rcr21.bru01.atlas.cogentco.com - 0 \| 150 \| 150 \| 12 \| 16 \| 20 \| 17 \| \| be3677.ccr42.ams03.atlas.cogentco.com - 0 \| 150 \| 150 \| 15 \| 19 \| 23 \| 19 \| \| be2814.ccr42.fra03.atlas.cogentco.com - 0 \| 150 \| 150 \| 23 \| 26 \| 30 \| 28 \| \| be2846.rcr22.fra06.atlas.cogentco.com - 0 \| 150 \| 150 \| 23 \| 26 \| 30 \| 25 \| \|be2851.nr21.b015759-0.fra06.atlas.cogentco.com - 0 \| 150 \| 150 \| 23 \| 26 \| 34 \| 28 \| \| 185.225.211.255 - 0 \| 150 \| 150 \| 24 \| 26 \| 31 \| 26 \| \| 185.225.211.253 - 0 \| 150 \| 150 \| 22 \| 25 \| 30 \| 25 \| \| 185.225.209.28 - 0 \| 150 \| 150 \| 22 \| 25 \| 31 \| 22 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| .................................................................................................................................................... THIS 2ND WAS DURING A LAG that just happened: \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|---- b96cfb11.eltrona.net - 5 \| 44 \| 42 \| 9 \| 569 \| 1317 \| 12 \| \| 78.141.180.229 - 11 \| 39 \| 35 \| 10 \| 427 \| 1328 \| 10 \| \| 213.135.247.5 - 11 \| 39 \| 35 \| 11 \| 502 \| 1333 \| 13 \| \| bbr01.lon01.networklayer.com - 11 \| 38 \| 34 \| 17 \| 526 \| 1327 \| 17 \| \| ae5.cbs01.tg01.lon01.networklayer.com - 14 \| 36 \| 31 \| 18 \| 371 \| 1338 \| 20 \| \| ae0.cbs01.xn01.fra01.networklayer.com - 32 \| 25 \| 17 \| 24 \| 589 \| 1336 \| 26 \| \| f9.13.2da9.ip4.static.sl-reverse.com - 8 \| 41 \| 38 \| 22 \| 501 \| 1317 \| 24 \| \| 81.76.b19e.ip4.static.sl-reverse.com - 8 \| 41 \| 38 \| 23 \| 535 \| 1321 \| 24 \| \| c9.76.b19e.ip4.static.sl-reverse.com - 11 \| 39 \| 35 \| 22 \| 427 \| 1303 \| 25 \| \| ca.52.7a9f.ip4.static.sl-reverse.com - 8 \| 41 \| 38 \| 21 \| 503 \| 1328 \| 22 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\|	Posted by Jyliac#6055 on Mar 17, 2019, 10:38:14 AM Quote this Post
Ich hab das selbe Problem wie alle hier darum spar ich mir mal dass ganze erklären das ich beim karten wechseln raus flige. Ich würde aber gern erfahren ob daran gearbeitet wird das alles wider rund läuft? oder ob es heißt "wir können nix feststellen also ist es nicht unser Problem" ?	Posted by Jiro91#5449 on Mar 17, 2019, 10:52:47 AM Quote this Post
I don't play on Frankfurt, but if you need data from someone slightly outside, here are the MTR: https://pastebin.com/RK5wgyCD fra-mp.ts.pathofexile.com Spoiler \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.254 - 0 \| 476 \| 476 \| 0 \| 0 \| 1 \| 0 \| \| 10.248.0.1 - 56 \| 149 \| 67 \| 0 \| 4 \| 11 \| 2 \| \| telepac14-hsi.cprm.net - 4 \| 425 \| 412 \| 1 \| 2 \| 3 \| 2 \| \| lis2-cr1-bu10-200.cprm.net - 0 \| 476 \| 476 \| 1 \| 3 \| 6 \| 5 \| \| mad1-cr1-te7-4-0.cprm.net - 1 \| 465 \| 462 \| 20 \| 25 \| 42 \| 23 \| \| mad-b2-link.telia.net - 0 \| 476 \| 476 \| 23 \| 24 \| 41 \| 24 \| \| mad-b2-link.telia.net - 0 \| 476 \| 476 \| 24 \| 25 \| 36 \| 26 \| \| prs-bb4-link.telia.net - 1 \| 472 \| 471 \| 33 \| 36 \| 98 \| 47 \| \| ffm-bb4-link.telia.net - 0 \| 476 \| 476 \| 40 \| 41 \| 44 \| 43 \| \| ffm-b1-link.telia.net - 0 \| 476 \| 476 \| 40 \| 43 \| 78 \| 41 \| \| 185.225.211.254 - 0 \| 476 \| 476 \| 43 \| 43 \| 46 \| 44 \| \| 185.225.211.252 - 0 \| 476 \| 476 \| 43 \| 43 \| 46 \| 44 \| \| 185.225.209.28 - 0 \| 476 \| 476 \| 43 \| 43 \| 46 \| 44 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| fra.ts.pathofexile.com (1st time) Spoiler \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.254 - 0 \| 486 \| 486 \| 0 \| 0 \| 2 \| 0 \| \| 10.248.0.1 - 67 \| 133 \| 44 \| 0 \| 3 \| 11 \| 7 \| \| telepac14-hsi.cprm.net - 4 \| 426 \| 411 \| 1 \| 2 \| 3 \| 2 \| \| lis2-cr1-bu10-200.cprm.net - 0 \| 486 \| 486 \| 1 \| 3 \| 8 \| 4 \| \| lon3-cr1-be3.cprm.net - 0 \| 486 \| 486 \| 28 \| 30 \| 34 \| 30 \| \| bbr01.lon01.networklayer.com - 0 \| 486 \| 486 \| 27 \| 29 \| 65 \| 28 \| \| ae5.cbs01.tg01.lon01.networklayer.com - 0 \| 486 \| 486 \| 28 \| 30 \| 129 \| 29 \| \| ae0.cbs01.xn01.fra01.networklayer.com - 14 \| 318 \| 276 \| 40 \| 41 \| 49 \| 48 \| \| fb.13.2da9.ip4.static.sl-reverse.com - 0 \| 486 \| 486 \| 39 \| 41 \| 79 \| 41 \| \| 8d.76.b19e.ip4.static.sl-reverse.com - 0 \| 486 \| 486 \| 39 \| 41 \| 82 \| 41 \| \| cd.76.b19e.ip4.static.sl-reverse.com - 0 \| 486 \| 486 \| 44 \| 45 \| 65 \| 45 \| \| ca.52.7a9f.ip4.static.sl-reverse.com - 0 \| 486 \| 486 \| 39 \| 40 \| 46 \| 40 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| fra.ts.pathofexile.com (2nd time, 3h later) Spoiler \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| 192.168.1.254 - 0 \| 549 \| 549 \| 0 \| 0 \| 3 \| 0 \| \| 10.248.0.1 - 40 \| 214 \| 130 \| 1 \| 5 \| 23 \| 2 \| \| telepac14-hsi.cprm.net - 3 \| 506 \| 495 \| 1 \| 2 \| 6 \| 2 \| \| lis2-cr1-bu10-200.cprm.net - 0 \| 549 \| 549 \| 1 \| 3 \| 7 \| 4 \| \| lon3-cr1-be3.cprm.net - 0 \| 549 \| 549 \| 29 \| 30 \| 37 \| 31 \| \| bbr01.lon01.networklayer.com - 0 \| 549 \| 549 \| 28 \| 29 \| 66 \| 28 \| \| ae5.cbs01.tg01.lon01.networklayer.com - 0 \| 549 \| 549 \| 28 \| 30 \| 135 \| 30 \| \| ae0.cbs01.xn01.fra01.networklayer.com - 9 \| 409 \| 373 \| 40 \| 41 \| 49 \| 41 \| \| fb.13.2da9.ip4.static.sl-reverse.com - 0 \| 549 \| 549 \| 39 \| 40 \| 62 \| 40 \| \| 8d.76.b19e.ip4.static.sl-reverse.com - 0 \| 549 \| 549 \| 39 \| 41 \| 55 \| 40 \| \| cd.76.b19e.ip4.static.sl-reverse.com - 0 \| 549 \| 549 \| 44 \| 45 \| 62 \| 45 \| \| ca.52.7a9f.ip4.static.sl-reverse.com - 1 \| 545 \| 544 \| 38 \| 39 \| 44 \| 39 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| ISP: PT Comunicacoes S.A. Country: Portugal Gateway: Frankfurt (above MTR) but I usually use London. Note that I noticed a much smother experience while getting these info, so do take that into consideration. The game usually stutter a lot more. Also I have been crashing several times since start of league and today it's behaving great. Yay? Edit: MRT while using London's gateway - https://pastebin.com/JPGcpnEW ↠ Bugs: how to report them & Known Issues list ↠ How to add images to forum posts [guide] Last edited by Zphyr#7004 on Mar 17, 2019, 6:38:35 PM	Posted by Zphyr#7004 on Mar 17, 2019, 2:07:20 PM Valued Poster Quote this Post
After more than one week of constant lag. It seems to get worse day by day. ISP: Deutsche Telekom County: Germany Gateway: Amsterdam (defaulted me there for some reason) WinMTR: \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| speedport.ip - 0 \| 122 \| 122 \| 0 \| 0 \| 2 \| 0 \| \| 62.155.241.128 - 0 \| 122 \| 122 \| 1 \| 1 \| 7 \| 2 \| \| 62.154.15.246 - 0 \| 122 \| 122 \| 5 \| 6 \| 13 \| 6 \| \| 62.157.249.186 - 13 \| 83 \| 73 \| 43 \| 45 \| 51 \| 44 \| \| ae-4.r25.frnkge08.de.bb.gin.ntt.net - 14 \| 81 \| 70 \| 42 \| 45 \| 52 \| 48 \| \| ae-9.r25.amstnl02.nl.bb.gin.ntt.net - 0 \| 122 \| 122 \| 8 \| 9 \| 31 \| 9 \| \| ae-1.a01.amstnl02.nl.bb.gin.ntt.net - 0 \| 122 \| 122 \| 11 \| 14 \| 45 \| 12 \| \| 81.20.65.62 - 31 \| 56 \| 39 \| 16 \| 17 \| 24 \| 17 \| \| 185.254.68.3 - 0 \| 122 \| 122 \| 11 \| 12 \| 19 \| 12 \| \| 185.254.68.218 - 31 \| 55 \| 38 \| 15 \| 16 \| 19 \| 17 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider Last edited by Shendu#1739 on Mar 17, 2019, 4:40:57 PM	Posted by Shendu#1739 on Mar 17, 2019, 2:33:06 PM Quote this Post
Thanks for the extra info. It looks like the recent change has fixed this for most people, but there are some remaining with latency problems. I'm trying to find out where that is still happening.	Posted by Fitzy_GGG on Mar 17, 2019, 8:07:47 PM Grinding Gear Games Quote this Post
https://pastebin.com/N25GfGDB 41% packet loss on ae5.cbs02.eq01.ams02.networklayer.com :(	Posted by Doggy89BG#5556 on Mar 18, 2019, 4:54:42 AM Quote this Post
Still the same , random disconnects after chaning Zones - most from Hideout to other Player Hideouts. Lagspikes , Freezes and so on ..... Frustrating as Hell ... I hope for an Fix ... Good Job Fritz ( we all know its not your fault.) -:) \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| wup1101aihr001.versatel.de - 0 \| 201 \| 201 \| 20 \| 24 \| 491 \| 22 \| \| wup1101aihr001.versatel.de - 0 \| 201 \| 201 \| 20 \| 24 \| 490 \| 22 \| \| 62.214.38.169 - 0 \| 201 \| 201 \| 20 \| 22 \| 86 \| 86 \| \| 62.214.37.110 - 0 \| 201 \| 201 \| 23 \| 25 \| 90 \| 90 \| \| ddf-b2-link.telia.net - 0 \| 201 \| 201 \| 22 \| 23 \| 88 \| 88 \| \| ffm-bb3-link.telia.net - 0 \| 201 \| 201 \| 26 \| 28 \| 93 \| 93 \| \| ffm-b1-link.telia.net - 0 \| 201 \| 201 \| 26 \| 32 \| 96 \| 96 \| \| 185.225.211.254 - 0 \| 201 \| 201 \| 26 \| 28 \| 95 \| 95 \| \| 185.225.211.253 - 0 \| 201 \| 201 \| 26 \| 28 \| 92 \| 92 \| \| 185.225.209.28 - 0 \| 201 \| 201 \| 26 \| 28 \| 92 \| 92 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider https://pastebin.com/BMda33Sd ISP: 1und1 Country: Germany Gateway: Frankfurt / Amsterdam ( on both the same )	Posted by Fellfrosch09#5435 on Mar 18, 2019, 6:01:00 AM Quote this Post