(Day#23)(Customer STILL Awaiting Tech Support)(Next Stop Reddit?)
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Added to initial post and updated periodically.
Spoiler
Hi GGG,
(I request that my case be elevated to management IMMEDIATELY) (Path of Exile UNPLAYABLE approximate, 6 of 7 days, and counting) (I will respond to initial e-mail string, as well as, create a new string duplicate, considering GGG process issues) Complications aware/noted. (Read and evaluate, closely, the information provided PRIOR to responding) (Path of Exile has been run succesfully on this machine for over 4 years) (At this point, I truly feel the issue MUST be resolved on GGG's end) Windows 7 " Font: Fontin " : In source code file: Resource\FontResourceWindows.cpp at line 57, Processing file font: Fontin Error: failed to create device context for font. The "font" error in question changes sporadically. During my research, I uncovered that players had experienced problems of this nature as far back as 2014. "Fixed a crash that would occur on startup related to certain fonts that some players had installed." 1.1.0b Patch Notes (hotfix) http://www.pathofexile.com/forum/view-thread/812514/page/1 PC restart: failed Settings fonts to default settings: failed Hide fonts based on language enabled: failed Hide fonts based on language disabled: failed Windows to English and input to English: failed Windows to other languages: failed Clean re-installation of Path of Exile: failed Clean re-installation of Steam: failed Stand alone client.exe: failed Installation of "Fontin Font Package": failed Deletion of "Fontin Font Package": failed Deletion of Steam/local files: failed Deletion of mydocuments/mygames/PathofExile: failed Configuration of regedit.exe and font registry: failed HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts: failed HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Fonts: failed Openal-soft-1.17.2-bin Win32/Win64: failed Zero data clean install: failed Zero data clean install on new HDD: failed Zero data clean install on new SSD: failed Resolution adjustments: failed Updated drivers and varification: failed Creation and configuration in elevated user admin: failed Imported default fonts: failed Verification of game files: failed Language settings: failed Font settings: failed Changing of gateways: failed Loot filter adjustments: failed Technical Support: failed Official forums: failed Personal online trouble shooting: failed Heartfelt letter to Technical Support: failed Brain surgery: failed "Font error" has returned! I have been dealing with a "font error" over the course of the past week (and counting). I waited approximately 4-5 days before hearing from Tech Support. In that time I seemingly resolved the error on my own, however... The error in question has returned. Incidentally, after the Path of Exile client was updated. After a 24hr period, or coincidental, after the "Kraken Portal" update, the "font error" has returned. Once again, Path of Exile has returned to UNPLAYABLE STATUS. This marks an approximate, 6 days, out of 7, in which Path of Exile has been in an UNPLAYABLE STATE. I have been taking valuable notes during the past week with regards to how customers are being treated. The non-timely manner in which those customers are receiving acknowledgement and/or tech support is shameful. As a result, I have decided to withdrawal my support from GGG indefinitely; pending future considerations. My standards are NOT being met. Not only do I feel you are failing your customers, at this time, I will not pay for it. I will NOT be enticed by fancy micro-transactions. Only when I see a level of service that merits my support standards will I recommence. At this point, I am no longer just frustrated, I am pissed off. Very poor communication and results GGG. Very very poor! Very unsatisfied customer rating. Thanks for your time or lack thereof, AmityXIII SUPPORT TAGS LIMIT REACHED!!?? - Fine then.... twitch.tv/amity13 Last edited by AmityXIII#4838 on Mar 28, 2018, 4:42:15 PM
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Added to initial post and updated periodically.
Spoiler
APPROXIMATE TIMELINE:
Day#8 (Still awaiting Tech Support) (Without support, testing 2nd temporary band-aid) Day#7 (Still awaiting Tech Support) Day#6 (Still awaiting Tech Support) Day#5 (Tech Support ignores all information provided and asks that I confirm: A) Windows set to English (Because I wouldn't notice if it was set to Chinese) /Sarcasim B) Input set to English C) Hide fonts based on language enabled D) Restart my computer (Thanks, tips) Day#4 (Still awaiting Tech Support) (Without support, found "temporary fix" that stopped working following 1st POE client update) Day#3 (Still awaiting Tech Support) Day#2 (Still awaiting Tech Support) Day#1 (Awaiting Tech Support) SUPPORT TAGS LIMIT REACHED!!?? - Fine then.... twitch.tv/amity13 Last edited by AmityXIII#4838 on Mar 28, 2018, 4:41:49 PM
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Day#9 (Still awaiting Tech Support)
SUPPORT TAGS LIMIT REACHED!!?? - Fine then.... twitch.tv/amity13 Last edited by AmityXIII#4838 on Mar 26, 2018, 4:46:01 PM
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" [Removed by Support] I mean you were by no means obligated in any way to buy a single supporter pack or spend a single penny but yet you did and now you complain because issue is on your end. Geez stop reinstalling windows from the same broken source and get a fresh copy of the ISO from the MS by using their own tool or move along and get a newer one. Cooperation is a silent form of conflict. Last edited by Blank_GGG#0000 on Mar 27, 2018, 10:26:13 AM
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GGG is the savoir of all things living and or inanimate. They can do no wrong. Didn't you know?
/rolls eyes " You are incorrect. I did feel obligated to support Path of Exile and GGG for producing an amazing product. I am still, up to this date, very happy that I contributed. The sheer amount of entertainment value I have received over the years fails in comparison to that cost. I felt compelled, not only obligated, to support GGG for an overwhelmingly positive project of which I enjoy. I have no qualms with support which is past due. But, I'm not a fanboy (is apparent that some are). Nor a pessimist, or optimist. I am but a realist. Future considerations of my personal support will be merited through my observations in broad spectrum. If my standards are not met, I will withhold further support. If they are met, I will be happy to continue supporting what I believe to be one of, if not the greatest developers in the gaming industry. I won't be swayed by ignorance. My views are my own and you have no choice but to accept that fact. Period. " Incorrect and presumptuous. After much due diligence on my end, performing various methods in order to find a solution to the persisting issue at hand, I have been unable to do so. To that effect, I am "still awaiting tech support" for assistance. As such, I am unhappy with the level of communication and/or tech support received. I did not presume the problem was on GGG's end; nor did I presume it was on my end. Instead, I did what many others do not do. I actively invested my own time into problem solving and utilized process of elimination before I arrived at a theory. A theory in which I believe the issue, in scope, is on the end of GGG. If I am able to facilitate a permanent "fix" that illustrates the problem is/was on my end then I would possess zero hesitation to present my findings as such. Furthermore, my reservations regarding my current stance of continued support would change based on facts. I digress, they will definitively not be adjusted based on blatant, "can do no wrong" idealism nor clear cut "fanboyeurism." " And you arrived at this conclusion based on what exactly? What shred of evidence do you possess that would unequivocally support your claim? Nil. That's what you have. Your empty "solution" to this problem is nothing but a contrived fallacy based on multiple levels of clear ignorance. Ze goggles, zey do nothing. If you actually took the time to digest all of the information provided in place of a poor attempt at portraying a "white knight" you might have arrived at an alternative conclusion. One that, with a little effort, might actually hold water. Or a lance. " I'll happily move along once a solution has been found. That is ultimately the goal. I would love to be able to achieve that sooner rather than later. Yet, until that point in time, I will actively search for the aforementioned solution. Not just for myself, but for the other players experiencing similar exception errors. I would love to contribute to a "fix" that benefits this community as a whole. So unless you can provide "valuable" or "helpful" information to the cause, I suggest you move along. You will not get anywhere with me by exhibiting a boat-load of nonsense. Come correct. Get back in line. It should be noted that no other applications have this issue. Food for thought. NEXT! (And please, check the fanboyurism at the door) Day#10 (Still awaiting Tech Support) SUPPORT TAGS LIMIT REACHED!!?? - Fine then.... twitch.tv/amity13 Last edited by AmityXIII#4838 on Mar 27, 2018, 9:18:55 PM
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Day#11 (Still awaiting Tech Support)
SUPPORT TAGS LIMIT REACHED!!?? - Fine then....
twitch.tv/amity13 |
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Day#12 (Still awaiting Tech Support)
SUPPORT TAGS LIMIT REACHED!!?? - Fine then....
twitch.tv/amity13 |
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I don't think GGG is going to respond. Sadly they have built a reputation of ignoring problems. This is just one more. Myself I have problems with constant disconnections every play session. Why or how I do not know. Good luck to both of us.
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" Can't say I am very happy about this either. Seemingly ignoring problems is one thing. Building a reputation for it is worse. Quite honestly, I can't say I was aware of the reputation building per say. Most, if not all, of my experiences with GGG have been pleasant. However, right now I feel like I am being ignored. As a loyal customer who has a lot of respect for GGG, I can't say I appreciate this all too much. 13 days (so far) and in plain sight. I got a single email. Does anyone really think that this is acceptable? Some people seem to be so focused on who's end the problem is on. I theorized after due diligence. Others were quick to suggest otherwise with little merit. Yet, in the grand scheme, what's the objective? In hindsight, when it comes to customer service, it doesn't matter which side. What matters is that the customer receives assistance in order to find a solution. I don't think I am being unreasonable here. Iv'e been frustrated and requested management after being unsatisfied. Though, I think my approach has been far from "kicking and screaming." Iv'e made a few "flavorful comments" but it's been 13 fucking days for Christs sake. In my experience, management at GGG has been great to their customers. IMHO, it's a big reason why they have been so successful. Pretty disappointing. Good luck with finding a solution to your disconnects. In a timely manner, it would be nice to receive assistance in deciphering the "how" or the "why" so that we might be able to do something about it. Or at least, not waste time, if nothing can be done. What a concept eh? Day#13 (Still awaiting Tech Support) SUPPORT TAGS LIMIT REACHED!!?? - Fine then.... twitch.tv/amity13 Last edited by AmityXIII#4838 on Mar 30, 2018, 10:44:19 PM
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Day#14 (Still awaiting Tech Support)
" Shit, I'd settle for some customer service. (Or is that a joke too?) https://www.pathofexile.com/forum/view-thread/2123989/page/24 Hahahha ;) ...... -____________________- SUPPORT TAGS LIMIT REACHED!!?? - Fine then.... twitch.tv/amity13 Last edited by AmityXIII#4838 on Mar 31, 2018, 9:58:16 PM
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