Game is Freezing - Hard Reboot Required

had a game freeze 2 days ago, hard reset required to get back my pc.
i'm on i7/gtx780, i blame it on the high temperatures in europe, did not happen ever since..

no indicator of what may have happened in win logs or anywhere else
age and treachery will triumph over youth and skill!
Adding updated logs. Please let me know if there are any other things I can add to help look into this.


Client: http://pastebin.com/DhP6TbWE

Client.Worker1: http://pastebin.com/6dSntYfp

Client.Worker2: http://pastebin.com/zBRESMCc

Client.Worker3: http://pastebin.com/jFDMhRqy

Client.Worker4: http://pastebin.com/7bm9xCpv

Client.Worker5: http://pastebin.com/s6w32mbb


Also did a /debug last night.
1,612,721,171
1612721717
http://i.imgur.com/rpPTOWC.jpg
Last edited by jagrock#5573 on Jul 24, 2016, 1:14:34 PM
"
vio wrote:
had a game freeze 2 days ago, hard reset required to get back my pc.
i'm on i7/gtx780, i blame it on the high temperatures in europe, did not happen ever since..

no indicator of what may have happened in win logs or anywhere else


If it was just a single occurrence never to be repeated, it may well have been an overheating issue. Personally, I keep a very close eye on my temperatures, with a constant display within the game and I've never seen anything higher then 60C for the GPU and quite a lost less for the CPU.
"
jagrock wrote:
Adding updated logs. Please let me know if there are any other things I can add to help look into this.


Client: http://pastebin.com/DhP6TbWE

Client.Worker1: http://pastebin.com/6dSntYfp

Client.Worker2: http://pastebin.com/zBRESMCc

Client.Worker3: http://pastebin.com/jFDMhRqy

Client.Worker4: http://pastebin.com/7bm9xCpv

Client.Worker5: http://pastebin.com/s6w32mbb


Also did a /debug last night.
1,612,721,171
1612721717
http://i.imgur.com/rpPTOWC.jpg


This will probably be unproductive, but you should check the Application, System and Hardware Events logs in the Windows event log.
Thanks, and I have checked the event logs.

I did email with support and they suggested VSYNC off being an issue and over taxing my GPU. I play around with VSYNC on games a lot, as it can be taxing itself.

So upon GGG email support request, i installed HWMonitor, changed to windowed and enabled VSYNC. Issue went away. Turned off VSYNC and issue didn't return.

Not sure what the actual resolution was, but it's not happening anymore.
"
jagrock wrote:
Thanks, and I have checked the event logs.

I did email with support and they suggested VSYNC off being an issue and over taxing my GPU. I play around with VSYNC on games a lot, as it can be taxing itself.

So upon GGG email support request, i installed HWMonitor, changed to windowed and enabled VSYNC. Issue went away. Turned off VSYNC and issue didn't return.

Not sure what the actual resolution was, but it's not happening anymore.


Good to hear. Personally, I've always played with window/full screen and vsync on. Let us know how things go.

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