Login Error: The operation timed out

"

cgexile wrote:

"

Rob_GGG wrote:

Hi POOPHAMMER,

"

Well you locked my thread and told me to post here. Can I have my atziri set back? thanks. It it not nice losing currency to something that was in no way my fault. Highly doubt I will get refunded, but figured i would try

Unfortunately we are not able to restore items to players for any reason. Doing so can have damaging effects on the game's economy. I am truly sorry to hear that this has happened and if you have any further questions please feel free to email us at "Support@grindinggear.com".

Thank you.

Are you saying that the server removing items due to error is not damaging to the economy, but restoring what was already in the economy is damaging to the economy?

The "any reason" is an interesting hard line policy because it's the game's fault and not the players fault. Your policy also places your virtual 'economy' above player satisfaction and support.

I think a more genuine reason that would stand a better chance at acceptance by the players affected is one where you admit that you don't have the support resources or the game functionality in place to handle such clams, and communicate to players that you're working toward a solution to handle issues that result from server error. I think players would accept that. "We're sorry" is bad for PR and it's a hard pill for players to swallow.