Incident Report for Item Loss Bug

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tokimeki2003 wrote:

This has always happened, friend of mine lost 3 mirror as a result...

Sure he did ;)
The fact that Chris has come along here and apologized says a lot about GGG as a company.

Good work on the fix and I hope you will not restore items you cannot prove someone had. It sucks to loose items to a bug especially if they were valuable but it is better than loosing your integrity.

I don't think anyone would complain if it was just the beta servers alone. However, if you feel restoring items is not something you will do, at least let people who get bugged items keep those. Fair enough right?

Rollbacks or any other form of item restoration method could be abused, exploited and ultimately would make me quit the game, especially in hc.

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StrayYoshi wrote:

I don't think anyone would complain if it was just the beta servers alone. However, if you feel restoring items is not something you will do, at least let people who get bugged items keep those. Fair enough right?

And what about the ones who lost items

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DoubleU wrote:

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tokimeki2003 wrote:

This has always happened, friend of mine lost 3 mirror as a result...

Sure he did ;)
The fact that Chris has come along here and apologized says a lot about GGG as a company.

I don't know how to convince you anymore, Apart from my word, I run a Mirror service @ lvl 100, if you wish feel free to inspect my account and characters, This bug has been happening for a while now, as for my friend, it happened Early in the forsaken masters, he sold 4 Acuity's for 3 Mirrors.

We've even sent a email to GGG back then, nothing can be done about it, Just a simlar reply was made by GGG.

I'm glad they found a fix.

I wasn't affected by this but I'm very disappointed to read that there isn't a way to find lost or damaged items and then replaced them.

If the bug was so small, why not deal with it on a case by case basis, if players had high end gear and displayed it or listed it on poe.trade or somewhere else, then maybe they can prove ownership. I know there's a chance of duping as people may have sold stuff off but isn't it worth looking into maybe 10 to 20 cases (if it was that rare).

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Chris wrote:

Unfortunately, in our logs, legitimate item deletion is indistinguishable from loss due to this bug.

Then how about remove the /destroy command? Let people vendor their shit or drop it in hostile zones.

I assume this only affected players who logged on during that time. I wouldn't even notice if I lost shit on Standard, even if it did have MTX attached. Its all such a mess.

It sucks people lost items but its only pixels. Best not to get attached. That is the motto that I follow.

Grinding Gear Games, maybe it is time to start making backups of data stored in your servers? Some other game companies do that in case something went horribly wrong, some do that even daily.