Incident Report for Item Loss Bug

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LordofFatbug wrote:

1. they estimated. which means they dont know what items.
2. manual deletion, vendoring- both cant be distinguished from the bug. and you know, there will, i repeat THERE WILL be ppl that hate about "free" items
3. errors happen. its programming. ggg isnt forced to restore an item you arent even owning


yeah they couldve handled it better, but its not a big company anyways

An estimation is a guess based on data and facts meaning AGAIN they have a rough idea of items lost / effected during the bug they have known about the bug for at least a week - looking at forum posts - before this post which means they were doing SOMETHING beforehand.

Also using they're a small company is not a defense if any company does something wrong no matter what the legal terms are they are morally accountable for their mistake - see the new Zealand program fair go - and everything so far has just been an excuse not to do anything or to not even compensate peoples losses in other forms, that is what they could've done as a small company. The reason I am and others are annoyed ANY form of compensation would've gone along way, not leaving the people without items basically dead in the water. The way it is done it almost feels like #Sorrynotsorry

but yes, I do agree on one point they should've made it straight away clear that no items would be returned rather then leaving the people effected in the dark about their missing items.

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bl0b wrote:

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LordofFatbug wrote:

1. they estimated. which means they dont know what items.

Pure evidence of incapacity.

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LordofFatbug wrote:

2. manual deletion, vendoring- both cant be distinguished from the bug. and you know, there will, i repeat THERE WILL be ppl that hate about "free" items

you can't delete items with applied microtransactions

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LordofFatbug wrote:

3. errors happen. its programming. ggg isnt forced to restore an item you arent even owning

Sad, but true.
I still don't see a reason to defend them. After all, no one, not even you, would play the game if it wasn't for its great itemization.

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LordofFatbug wrote:

yeah they couldve handled it better, but its not a big company anyways

Which is exactly the reason why i thought they wouldve handled it better ;)

1. theyre unable by reason of how the code is written. they probably estimated with how many crashes there were cuz of that bug or some shit

2. im not saying there arent obvious item losses (like the ones with mtx). still, there will be people that whine about it. its just how....special some ppl are.

3. this has happened now. nothing will change that this happened. no need to keep hating/shitstorming/whatever you like. on another note, i might very well play this game even with another form of itemization

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Dissolator wrote:

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legitimate item deletion is indistinguishable from loss due to this bug. We are unable to restore items lost in this way.

It is distinguishable by logic and reasonableness. No one will destroy (not vendor!) their (for example) 5-L chest, used on high-level character for a long time. I think there may be a workaround...

Hi

So is it only the items with mtx that have been affected? Has it only happened on equipped gear?
I wonder if anyone has had a stashed item get fucked up. I probably have over 75 stashes of garbage and it would be great if I had an affected item somewhere in there!

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Jaille wrote:

Hi

So is it only the items with mtx that have been affected? Has it only happened on equipped gear?
I wonder if anyone has had a stashed item get fucked up. I probably have over 75 stashes of garbage and it would be great if I had an affected item somewhere in there!

I believe its only equipped gear and seemly high chance if a item did disappear it was a mtx item

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Jaille wrote:

Hi

So is it only the items with mtx that have been affected? Has it only happened on equipped gear?
I wonder if anyone has had a stashed item get fucked up. I probably have over 75 stashes of garbage and it would be great if I had an affected item somewhere in there!

the people who blame ggg the hardest are the ones who say this bug is months old and that ggg had ignored it


i only know of an acuity and some mirrors dissapearing, both were probably duped

There are some things here people seem to miss:

1. Yes a few situations would be rather clear and likely could be restored, but this would mean you would restore some of the items, but not all. This would be even worse.

2. GGG already had a rather clear state on bugs. There are actually a lot of hardcore-deaths that are caused by bugs. I assume the total value destroyed by this over the time the game is released is much larger. Yet they always stated that they don't restore stuff. They might do a rollback (and I think they once did) but they never restored something before. In this case a roll-back is rather unlikely, due to the time the bug was live.

3. They didn't say much because they didn't had anything to say. I assume the people contacting support over lost items got an answer pretty much stating what happened. They weren't able to give any hints on avoiding it and considering the actual nature of the bug it was as random as it could get... basically memory roulette.

However they would have to manually dig through data to restore items anyway. An automatic system would fail, since it can't decide which items are deleted manually or by the bug. I assume the bug only affected values on items, not the actual mod-id (this would likely result in a crash, since an item with a value but without a mod should not work, mod without value would likely be zero though resulting in a hidden mod, which is what happened), so here it would even be harder. Someone with an almost perfect item might have tried to divine it to perfection or got affected by the bug and divined it again to get the mod back. So if someone used two divines on an item you can't say why he used them.

I rather prefer they stick to their principle of not restoring stuff unless a complete rollback is required instead of breaking this up. After all this is one situation... what about the next bug, that surely will come, maybe it is a bit less severe and then comes the next and after some time they end up spending a lot of time on restoring items because they have to do it now, because they did it in the past. They will ensure that all MTX etc. are restored if lost due to this and this is reasonable, because you actually bought them.

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Emphasy wrote:

I rather prefer they stick to their principle of not restoring stuff unless a complete rollback is required instead of breaking this up. After all this is one situation... what about the next bug, that surely will come, maybe it is a bit less severe and then comes the next and after some time they end up spending a lot of time on restoring items because they have to do it now, because they did it in the past. They will ensure that all MTX etc. are restored if lost due to this and this is reasonable, because you actually bought them.

Principles are all well in good but what if the next bug is not so small and its the same thing the time line was 2 weeks? what then? They need some type of system other then just ' oh yeah roll back '. A game shouldn't just stiff its customers and basically say ' yeah its our fault we missed the bug sorry, but your items aren't coming back ' which in the end that you've spent longer to get then a $5-10 mtx. I love the game but knowing your items at any point can disappear from a bug and all you'll get is a sorry not even a dime given in compensation, just makes me extremely cautious of playing. I mean its ok for people who didn't lose anything to say ' good job! Don't give those crying bastards anything ' but, in the end of the day they DIDN'T lose anything so they don't know the feeling of trusting GGG to do something about it then only 5 days later ' nope nothing sorry '

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Peopleofwar wrote:

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Emphasy wrote:

I rather prefer they stick to their principle of not restoring stuff unless a complete rollback is required instead of breaking this up. After all this is one situation... what about the next bug, that surely will come, maybe it is a bit less severe and then comes the next and after some time they end up spending a lot of time on restoring items because they have to do it now, because they did it in the past. They will ensure that all MTX etc. are restored if lost due to this and this is reasonable, because you actually bought them.

Principles are all well in good but what if the next bug is not so small and its the same thing the time line was 2 weeks? what then? They need some type of system other then just ' oh yeah roll back '. A game shouldn't just stiff its customers and basically say ' yeah its our fault we missed the bug sorry, but your items aren't coming back ' which in the end that you've spent longer to get then a $5-10 mtx. I love the game but knowing your items at any point can disappear from a bug and all you'll get is a sorry not even a dime given in compensation, just makes me extremely cautious of playing. I mean its ok for people who didn't lose anything to say ' good job! Don't give those crying bastards anything ' but, in the end of the day they DIDN'T lose anything so they don't know the feeling of trusting GGG to do something about it then only 5 days later ' nope nothing sorry '

the fact is that they cannot with a 100% certainty know what items are affected.
they probably would restore the items if they were sure.

and yes, if it bothers you that they have a policy of not restoring items in this or similar cases, then quit the game. its their policy, and you either support it or not. (i believe this is even in the tos, the no restore policy. so if you still hate about them giving "no information" then youre just being ignorant)

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LordofFatbug wrote:

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Peopleofwar wrote:

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Emphasy wrote:

I rather prefer they stick to their principle of not restoring stuff unless a complete rollback is required instead of breaking this up. After all this is one situation... what about the next bug, that surely will come, maybe it is a bit less severe and then comes the next and after some time they end up spending a lot of time on restoring items because they have to do it now, because they did it in the past. They will ensure that all MTX etc. are restored if lost due to this and this is reasonable, because you actually bought them.

and yes, if it bothers you that they have a policy of not restoring items in this or similar cases, then quit the game. its their policy, and you either support it or not. (i believe this is even in the tos, the no restore policy. so if you still hate about them giving "no information" then youre just being ignorant)

LOTS of games have that in TOS just to cover their ass but no game I've played - of the 10-12 games I've played - Ever went back on TOS they returned items OR compensated. So you're saying if you like your items quit now because they will never be returned to you and you never know if they will vanish in thin air, in your logic lets not play any game then because that's a blanket TOS. Well at least now I can say I've seen one company use the TOS to screw the customer and not even give a dime in compensation. PS do you think they just pulled those numbers out of their ass? Sounds like YOU'RE the ignorant one here, they knew about the bug 2 weeks or so before this post I don't believe they only just found out what the bug was and how to fix it in 2 weeks I believe they are more professional then that.