I didn't get the coins

I didn't get the contents of the sponsorship package that was upgraded to $60
And I've emailed support but haven't gotten a response.
This question is just one of them, I've talked to support about transferring coins in my account, but they only replied that they asked me to provide information, and I didn't get any answer after I provided the information.
This means that the $60 I have recharged so far has not been used at all. I'm really disappointed

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Markus_GGG wrote:

Hey there, I'm sorry to hear about this!

If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

I still get no response, what,s wrong with you? I spent money and got nothing, and you work with this attitude? I'm really disappointed in you

"

Markus_GGG wrote:

Hey there, I'm sorry to hear about this!

If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

My email is [Removed by Support],let your staff check my issues, I have wait for 4 month!!!!