Account Locked long time
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Dear GGG Support, My Path of Exile account has been locked recently due to suspicious activity. The issue occurred because a family member mistakenly enabled a VPN while I was playing the game, which triggered the system's security detection. This is my personal account and I did not engage in any account sharing or prohibited activities. Please help me review and unlock the account. Account name: kevin5087#0306 Registered email: [Removed by Support] Character name(s): 二弟_冰槍射擊 Approximate login time: 4/16 P.M IP address (if needed): 192.168.0.29/24 Thank you for your assistance. Sincerely, Cheng yu lin ------------------------------------------------------------------------------ I have purchased all the sponsorship packages, but now they have locked my account and won't let me unlock it. Why? How much does POE1 + POE2 cost? Exactly? Last edited by Markus_GGG#0000 on Apr 18, 2025, 11:03:14 AM Last bumped on Apr 19, 2025, 6:05:11 AM
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Hey there,
I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our Customer Support Update, we are still working through a large number of support requests. We are doing our best to get back to you as soon as possible. |
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4 day?
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Account Transactions
Zealot's Penance Supporter Pack Apr 19, 2025, 9:45:09 AM Sacred Paladin Supporter Pack Apr 9, 2025, 6:45:11 AM Liberator of Wraeclast Supporter Pack Dec 27, 2024, 4:16:48 PM Karui Elemancer Supporter Pack Mar 30, 2024, 6:22:44 AM 200 Point Pack Jan 10, 2024, 12:37:42 PM Haunting Shade Supporter Pack Aug 22, 2023, 11:28:30 PM Devoted Disciple Supporter Pack Aug 13, 2023, 10:11:53 AM 200 Point Pack May 14, 2023, 9:16:18 PM Lithomancer Supporter Pack Apr 28, 2023, 10:57:19 PM Enchanter Supporter Pack Apr 2, 2023, 4:59:12 PM Forgemaster Supporter Pack Dec 4, 2022, 10:04:00 PM Rogue Supporter Pack Aug 27, 2022, 8:53:01 PM Knightlord Supporter Pack Aug 19, 2022, 8:46:31 PM Arcanist Supporter Pack May 14, 2022, 7:18:47 AM Kirac's Vault Pass Feb 18, 2022, 11:57:01 AM Elite Emberkeep Supporter Pack Feb 2, 2022, 11:46:30 AM Intrepid Liege Pack Oct 16, 2021, 12:51:13 AM First Blood Pack Sep 22, 2019, 9:22:54 PM 200 Point Pack Sep 20, 2019, 9:44:14 PM 200 Point Pack Sep 8, 2019, 1:24:13 PM 200 Point Pack Jun 15, 2019, 3:47:14 PM 100 Point Pack Jun 8, 2019, 11:59:47 PM |
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" Ironic, isn’t it? You buy support packages, provide financial backing, but when it comes to getting timely support in return — nothing. So fair… I'm in a similar situation myself — haven't heard back in over two weeks, and they haven’t even given an estimated timeframe for a response. :) |
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