Account Locked long time

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Dear GGG Support,

My Path of Exile account has been locked recently due to suspicious activity. The issue occurred because a family member mistakenly enabled a VPN while I was playing the game, which triggered the system's security detection.

This is my personal account and I did not engage in any account sharing or prohibited activities. Please help me review and unlock the account.

Account name: kevin5087#0306
Registered email: [Removed by Support]
Character name(s): 二弟_冰槍射擊
Approximate login time: 4/16 P.M
IP address (if needed): 192.168.0.29/24

Thank you for your assistance.

Sincerely,
Cheng yu lin

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I have purchased all the sponsorship packages, but now they have locked my account and won't let me unlock it. Why?

How much does POE1 + POE2 cost? Exactly?
Last edited by Markus_GGG#0000 on Apr 18, 2025, 10:03:14 AM
Last bumped on Apr 19, 2025, 5:05:11 AM
Hey there,

I'm very sorry to hear this, and I apologise for our slower-than-usual support response times.

As mentioned in our Customer Support Update, we are still working through a large number of support requests. We are doing our best to get back to you as soon as possible.
4 day?
"
4 day?


I've been waiting for over two weeks.)
Account Transactions
Zealot's Penance Supporter Pack
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Liberator of Wraeclast Supporter Pack
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Haunting Shade Supporter Pack
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Devoted Disciple Supporter Pack
Aug 13, 2023, 10:11:53 AM
200 Point Pack
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Lithomancer Supporter Pack
Apr 28, 2023, 10:57:19 PM
Enchanter Supporter Pack
Apr 2, 2023, 4:59:12 PM
Forgemaster Supporter Pack
Dec 4, 2022, 10:04:00 PM
Rogue Supporter Pack
Aug 27, 2022, 8:53:01 PM
Knightlord Supporter Pack
Aug 19, 2022, 8:46:31 PM
Arcanist Supporter Pack
May 14, 2022, 7:18:47 AM
Kirac's Vault Pass
Feb 18, 2022, 11:57:01 AM
Elite Emberkeep Supporter Pack
Feb 2, 2022, 11:46:30 AM
Intrepid Liege Pack
Oct 16, 2021, 12:51:13 AM
First Blood Pack
Sep 22, 2019, 9:22:54 PM
200 Point Pack
Sep 20, 2019, 9:44:14 PM
200 Point Pack
Sep 8, 2019, 1:24:13 PM
200 Point Pack
Jun 15, 2019, 3:47:14 PM
100 Point Pack
Jun 8, 2019, 11:59:47 PM
"
Account Transactions
Zealot's Penance Supporter Pack
Apr 19, 2025, 9:45:09 AM
Sacred Paladin Supporter Pack
Apr 9, 2025, 6:45:11 AM
Liberator of Wraeclast Supporter Pack
Dec 27, 2024, 4:16:48 PM
Karui Elemancer Supporter Pack
Mar 30, 2024, 6:22:44 AM
200 Point Pack
Jan 10, 2024, 12:37:42 PM
Haunting Shade Supporter Pack
Aug 22, 2023, 11:28:30 PM
Devoted Disciple Supporter Pack
Aug 13, 2023, 10:11:53 AM
200 Point Pack
May 14, 2023, 9:16:18 PM
Lithomancer Supporter Pack
Apr 28, 2023, 10:57:19 PM
Enchanter Supporter Pack
Apr 2, 2023, 4:59:12 PM
Forgemaster Supporter Pack
Dec 4, 2022, 10:04:00 PM
Rogue Supporter Pack
Aug 27, 2022, 8:53:01 PM
Knightlord Supporter Pack
Aug 19, 2022, 8:46:31 PM
Arcanist Supporter Pack
May 14, 2022, 7:18:47 AM
Kirac's Vault Pass
Feb 18, 2022, 11:57:01 AM
Elite Emberkeep Supporter Pack
Feb 2, 2022, 11:46:30 AM
Intrepid Liege Pack
Oct 16, 2021, 12:51:13 AM
First Blood Pack
Sep 22, 2019, 9:22:54 PM
200 Point Pack
Sep 20, 2019, 9:44:14 PM
200 Point Pack
Sep 8, 2019, 1:24:13 PM
200 Point Pack
Jun 15, 2019, 3:47:14 PM
100 Point Pack
Jun 8, 2019, 11:59:47 PM


Ironic, isn’t it? You buy support packages, provide financial backing, but when it comes to getting timely support in return — nothing. So fair…
I'm in a similar situation myself — haven't heard back in over two weeks, and they haven’t even given an estimated timeframe for a response. :)

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