Locked account
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Hello im trying to make a topic here since my account got locked for 5 months by know and i didnt get any help from the support so far sadly.
In one way it was my mistake since i made a refund request of a key for the first time on Steam since most of my friends did get there early access key and since i should have received it aswell i didnt get it some hours before the Game was released and so i panicked at bought myself the game , my Support for GGG was over 2000+ Dollars so i was sure i would receive one. So far it has been nearly 5 months and and i did patiently wait for a respond but sadly all i did get so far was an answer from a support named " Ramanpreet" where i provided the requested account information but nothing happened. I do know that that que is full of the support but waiting for 5 months but not getting help is it too much asked to get an answer from the support anyone else has maybe the same issue all i want is to continue playing and i accepted my mistake but didnt get any help so far ... Hopefully i could maybe get help here since i tryed everywhere else... Is there any other way expect waiting for a email receiving from the support since i gave up after 5 months i cant really wait anymore.... Making and small mistake and getting punished for 5 months by now is just not fair anymore. Please dont give me the autoreply that i should reachout to the support since all i get is the answer from Ramanpreet als the time with all the information provided already but getting an autoanswer... Thanks..! Last bumped on Mar 26, 2025, 5:35:42 PM
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" Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. |
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Cases like this should be handled automatically, in my opinion. Waiting five months is just ridiculous—come on...
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Thanks for responding Ayelen, but by all respect im waiting already for 5 months is not like 1-2 weeks, isnt it unfair to me that im not getting any help in this case for nearly half of a year?
I tryed to be patient as long i can but 5 months is really not fair in any way i just want to play the game , andrew from ggg support before the game got released promised me to get 500 points because i didnt get my hoodie from your support what took me also 6 months because of delivery issues now my account gets locked for a 15 dollar refund where i showed as much patient i can but im always getting a auto respond like this... Im also working in a support company and we NEVER no matter what did happen didnt gave our Customer or our community a auto respond after a 5 month wait time something like this never should happen in my opinion ...! Kindly regards, Turkmag3 |
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" Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. |
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By all respect Ayelen its been 5 month since im locked and i didnt get any help so far.
I really respect the waiting que but all i need is 5 minute to look into my account thats it no customer should wait 5 months like i did... The fast as possible respond means 5 months. If im honest i had so far only good experience with the GGG support before Poe2 got released everything felt apart after it I didnt get my 440 dollar hoodie i didnt get any informations regarding my hoodie and more Before that the support always helped me in maximum 1 day of time Now i need to wait 5 + months that someone is checking my request ... Hope you can help me with this issue all im asking is 5 min time of the support it would mean the world for me |
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