Need Help – No Response from Support After 8 Months (Hacked Account & False Chargeback Ban)

Hello Exiles,

I’m posting here because I’m completely out of options. I’ve been waiting for 8 months to get help from GGG Support, but my situation remains unresolved. I need some advice on what to do next.

What happened?
1. Main Account Hacked (8 months ago)

•I contacted GGG Support immediately and provided all necessary information:

[Removed by Support]

•It took 3-4 months to get my first response. Their reply was that my
account
was locked for security reasons.

2. Second Account Banned for Chargeback (Unjustified)

•Since I didn’t get further replies, I contacted them again using a different email (as I was getting no response from my original one).

•This time, I asked about my second account, which was banned due to a chargeback issue.

•I never initiated any chargeback and provided transaction numbers as proof.

•In that email, I also mentioned my main account again and asked if I could get an update.

3. Support’s Latest Response

•Their latest message was simply asking if I had used multiple emails to contact them.

•I replied yes and listed all my emails.

•I even offered to prove that all these emails belong to me by providing any necessary verification.

Why am I posting here?
I suspect that GGG might believe all my emails were compromised, and therefore, they are unwilling or unable to verify me. But this is just my assumption. The fact is, I haven't received any further response in months.

I don’t know what to do anymore. Has anyone been in a similar situation? Any suggestions on how to move forward?

Thanks in advance.

I have already sent multiple emails to support and can provide my email address in a private message if needed. I would really appreciate any assistance in resolving this issue.