Customer Support Problem
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How is support working right now? I got a response from support asking for more information on my problem and I responded to them within 14 minutes and now i have been waiting since Jan 26th for a response back. Do i get put back into the back of the queue with emailing back what they requested? I understand the backlog but does a case keep getting put to the back of the queue every time we answer a question? Any clarification would be greatly appreciated.
Thank you, DeuceBagDaddy#4440 Last bumped on Mar 25, 2025, 7:37:45 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can.
As mentioned in our Customer Support Update, we are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. |
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So just a copy/paste answer instead of any information. That didn't answer my question at all. I've heard back from support once already. Are they putting us back into the queue every time we have to answer them? Well over $1k in MTX sitting on an account that i cant use very well because of console limitations and its just been sitting for months now.
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I'm in the same boat.. I haven't had access to my game for over 3 months now due to an account linking issue. I haven't had a response from support for over 3 months... I feel somewhat stupid that I helped support this game after the lack of support I'm getting back to actually allow me to play the damn game I purchased. Madness...
I also just keep getting the same copy paste message. Very sad. Last edited by SpongiePeanut#2761 on Mar 24, 2025, 4:44:17 PM
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Same boat. Initial email to support December 7, December 29 they get back to me, tell me they can help me with my issue, and ever since: a big bloated nothingness.
It's been almost 4 months since first contact. I get support is "busy", but 4months? C'mon...something can't be right here. |
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I'm experiencing the same issue. I replied to Support on December 28, 2024, and sent a friendly reminder on February 5, but haven't received any response yet. Would appreciate any assistance or updates from the Support team. Thanks!
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