Supporter upgrade to wrong account
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I am currently waiting for an account merge because my first early access supporter pack went to the default xbox account instead of my main PC account. I was playing on xbox and decided to upgrade to the next higher pack so I could take advantage of the stash tab sale going on. I spent $30 to get 300 more points and some cosmetics because I have been enjoying the game.
Somehow this upgrade after being purchased was applied to my main account instead of the xbox sub account. I did not get the points on either account or any of the founder pack cosmetics or forum title. What should I do in this situation? I have been waiting for an initial response from support since January to acknowledge the microtransaction merger and now my account is royally messed up. Should I send a new email to support or relay this new information when I get an initial response? Last bumped on Mar 8, 2025, 1:54:43 AM
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If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Should I send a new email about this new issue or wait for the initial response from support and go from there?
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