My account has been locked for a week and a half for radio silence

"

ThomasK_GGG wrote:

We offer our sincere apologies for the delay. We are currently experiencing high volumes of support requests.

Rest assured we will respond to your email as soon as possible.

my only issue with this is that theres barely anything told to the player about what is going on/what to do. For example it took me a week and a half to find something to get any interaction. For the future i highly recommend a locked account process forum because all that is told to the player is to contact support, a very vague message.

am i gonna be waiting for more than a week aswell?

can i get a better answer.
isnt it just a matter of unlocking the account?

still waiting for support to help me out :(

almost 1 week :/

any update would be nice.

There’s others that have been waiting months like me. We don’t know anything more than that message they post

played more than 9 years with this account.
spent tons of money too.
and now its just getting blocked.

had to create another account and spend 50USD just to get stash tab and be able to play :/ what a experience.


PS still no update.

Been playing this game since the beginning. This is my alt account and my main account has completely vanished. Hijacked and Email changed. I noticed a day before the event release. And lost my POE2 key and A LOT of micro transactions. People that have been waiting months....makes me super sad.

another week and still not fixed.
and still no update.

Same here, I'm using the cloudfare/VPN to play another game with better ping/ms and forgot to turn it off and log in to PoE and after that my account got locked. After a month, there is "none of hope " to get back my account with tons of questions...

still no update?

ive gotten a message from support saying they can fix it and will be happy to update my email. but after that one reply they dont respond to it anymore.been a week since that last reply again.

what now? please both my poe1 and poe2 account are locked.
can they just give me the unlock key ? if they cant unlock it from their end or change the email. i had to create another account and spend 100$ just to play phrecia event. will i need to do the same next week when poe 2 starts?

really unfair considering the time and money i spend already in this game. u can see all the packs i bought.