Please fix singapore server!!!

"

Kali_GGG wrote:

Hi there!

I am very sorry to hear that you are having these lagging issues! I would like to help. Can you provide a WinMTR for us?

You can find a guide to doing the test here: https://www.pathofexile.com/forum/view-thread/1377789

Please ensure that you are using the latest version of the software (version 0.92, not version 0.8).

Please make sure to run WinMTR while you are experiencing issues in-game, as this will provide us with the most accurate data. Also, please ensure that you run the WinMTR for 300-500 packets (about 5-8 minutes) so that we can get a full picture of what is happening.

Please also confirm for us which host address was used for the report.

Finally, once you have these details, please place them into a Paste Bin, or if you would like to put them into a spoiler, that would work as well.
​

"

pradeep644 wrote:

"

Kali_GGG wrote:

Hi there!

I am very sorry to hear that you are having these lagging issues! I would like to help. Can you provide a WinMTR for us?

You can find a guide to doing the test here: https://www.pathofexile.com/forum/view-thread/1377789

Please ensure that you are using the latest version of the software (version 0.92, not version 0.8).

Please make sure to run WinMTR while you are experiencing issues in-game, as this will provide us with the most accurate data. Also, please ensure that you run the WinMTR for 300-500 packets (about 5-8 minutes) so that we can get a full picture of what is happening.

Please also confirm for us which host address was used for the report.

Finally, once you have these details, please place them into a Paste Bin, or if you would like to put them into a spoiler, that would work as well.
​

Hi Kali,
Thnx for the quick response.

I have pasted the WInMTR results below and i used sng01.login.pathofexile.com as host and it seems the problem has been solved since now i am getting 40-80ms in-game ping. I don't know what solved my problem.but i have huge packet loss on those 3 routes as winmtr results show. i dont know if its time thing as its midnight here. bcuz last time i ran winmtr the 3 routes which give packet loss were constant at 100 pushing very high ping like 14000ms


Also a request it would be nice if a server is hosted for india as very large number of experience high ping from singapore server.


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 310 | 310 | 1 | 2 | 152 | 3 |
| 117.221.216.1 - 0 | 309 | 309 | 3 | 4 | 72 | 4 |
| 218.248.168.145 - 0 | 309 | 309 | 3 | 4 | 89 | 5 |
| 218.248.160.18 - 1 | 306 | 305 | 8 | 10 | 15 | 10 |
| 117.216.207.214 - 87 | 69 | 9 | 9 | 9 | 10 | 10 |
| 117.216.207.215 - 92 | 67 | 6 | 0 | 11 | 15 | 9 |
| 115.110.161.209.static.vsnl.net.in - 0 | 309 | 309 | 8 | 10 | 77 | 9 |
| 172.31.47.5 - 0 | 309 | 309 | 34 | 36 | 88 | 36 |
| 172.28.132.237 - 0 | 310 | 310 | 34 | 37 | 136 | 36 |
|121.240.243.210.STATIC-Mumbai.vsnl.net.in - 55 | 97 | 44 | 0 | 44 | 151 | 35 |
| 172.65.254.9 - 0 | 309 | 309 | 33 | 34 | 103 | 35 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

"

HanSoloDK wrote:

"

pradeep644 wrote:

"

Kali_GGG wrote:

Hi there!

I am very sorry to hear that you are having these lagging issues! I would like to help. Can you provide a WinMTR for us?

You can find a guide to doing the test here: https://www.pathofexile.com/forum/view-thread/1377789

Please ensure that you are using the latest version of the software (version 0.92, not version 0.8).

Please make sure to run WinMTR while you are experiencing issues in-game, as this will provide us with the most accurate data. Also, please ensure that you run the WinMTR for 300-500 packets (about 5-8 minutes) so that we can get a full picture of what is happening.

Please also confirm for us which host address was used for the report.

Finally, once you have these details, please place them into a Paste Bin, or if you would like to put them into a spoiler, that would work as well.
​

Hi Kali,
Thnx for the quick response.

I have pasted the WInMTR results below and i used sng01.login.pathofexile.com as host and it seems the problem has been solved since now i am getting 40-80ms in-game ping. I don't know what solved my problem.but i have huge packet loss on those 3 routes as winmtr results show. i dont know if its time thing as its midnight here. bcuz last time i ran winmtr the 3 routes which give packet loss were constant at 100 pushing very high ping like 14000ms


Also a request it would be nice if a server is hosted for india as very large number of experience high ping from singapore server.


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 310 | 310 | 1 | 2 | 152 | 3 |
| 117.221.216.1 - 0 | 309 | 309 | 3 | 4 | 72 | 4 |
| 218.248.168.145 - 0 | 309 | 309 | 3 | 4 | 89 | 5 |
| 218.248.160.18 - 1 | 306 | 305 | 8 | 10 | 15 | 10 |
| 117.216.207.214 - 87 | 69 | 9 | 9 | 9 | 10 | 10 |
| 117.216.207.215 - 92 | 67 | 6 | 0 | 11 | 15 | 9 |
| 115.110.161.209.static.vsnl.net.in - 0 | 309 | 309 | 8 | 10 | 77 | 9 |
| 172.31.47.5 - 0 | 309 | 309 | 34 | 36 | 88 | 36 |
| 172.28.132.237 - 0 | 310 | 310 | 34 | 37 | 136 | 36 |
|121.240.243.210.STATIC-Mumbai.vsnl.net.in - 55 | 97 | 44 | 0 | 44 | 151 | 35 |
| 172.65.254.9 - 0 | 309 | 309 | 33 | 34 | 103 | 35 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

The problem with the SG gateway is that it's hosting player instances over 2 DIFFERANT ISP's. So the instances can jump between the 2 ISP giving this problem......

"

pradeep644 wrote:

Actually i was using a software called exitlag that seems to providing some good routes but sadly it's on trial for 3 days and i think i have to quit playing this game until these server issues get fixed. literally everyone who plays on singapore server has this problem.

"

HanSoloDK wrote:

"

pradeep644 wrote:

Actually i was using a software called exitlag that seems to providing some good routes but sadly it's on trial for 3 days and i think i have to quit playing this game until these server issues get fixed. literally everyone who plays on singapore server has this problem.

That sounds like a "vpn" solution and yes that makes other routes.
However that only proves that there is a ISP issue between your ISP and GGG hosting partners in SG.
What makes the problem worse, is the SG setup that randomly gives you instances via 2 differant ISP's.

"

pradeep644 wrote:

"

HanSoloDK wrote:

"

pradeep644 wrote:

Actually i was using a software called exitlag that seems to providing some good routes but sadly it's on trial for 3 days and i think i have to quit playing this game until these server issues get fixed. literally everyone who plays on singapore server has this problem.

That sounds like a "vpn" solution and yes that makes other routes.
However that only proves that there is a ISP issue between your ISP and GGG hosting partners in SG.
What makes the problem worse, is the SG setup that randomly gives you instances via 2 differant ISP's.

Well this problem wasn't there when i installed the game played for 2 days.It only started after that. i was using the same isp without vpn and was getting good ping.Also why have a gateway that is problematic, because i can see many people here on support complaining about SG gateway everyday.Atleast 2-3 people complain about it here. Please escalate this issue so that it can fixed in next update, So atleast we can play from next league. POE is such a good game which is being ignored for its bad servers.So Please fix it next time.

"

HanSoloDK wrote:

"

pradeep644 wrote:

it's been like this for several (2+) years so that's properly not going to happend anytime soon.

Also you yourself said that you use 3 party software "exitlag" to change / optimize trafic. So something could have happend with that also......

No I've tried those exitlag software after these happened. Nothing changed from my side. the only thing was those update patches.