Hacked Accounts

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littlefuss wrote:

This is why it's a good idea to have separate email accounts, where emails are used to log onto games (IE Battlenet, PoE, EA's Battlefield, etc...). Or create a fake email account you use for logging onto websites. Either will keep your data safe should those sites get compromised.

Also, change your password to something unique and write it down. Even if you're just adding numbers at the end: instead of password make it password2013. Unless you've personally been hacked, they aren't likely to spend time trying to hack into a valid email if the PW they have on account doesn't work. They'll just jump to the next email/password they have on their list and give your account a pass.

A few simple measures of prevention will save some major headaches.

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mkmaddage wrote:

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TheHeffNerr wrote:

So when are you refunding me? I find it really funny that no one has directly contacted me yet I'm one of the only posters that make any legitimate post. Basically what I'm saying is you don't care, you say sorry blah blah blah but it means nothing to you.

With that attitude, no wonder no one has contacted you. Looking at your embittered posts it's clear nothing anyone says will get through to you but I'll take it on myself because such an egregious and utterly baseless outpouring of emotion can't be left unchallenged.

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TheHeffNerr wrote:

The duplicate items issue you bring up is a poor poor poor poor excuse for treating paying customers this way. This will not crash the games eco system and never has in any game. D3, eco doesn't suck because blizzard allows roll backs. WoW eco system is not wacked out because blizzard replaces hacked items. these are the only 2 games I have experience in playing when it comes to hacked items so it'a all I can use.

Saying "poor" four times instead of once doesn't increase the effectiveness of your sentence. In fact, it achieves the opposite. It also doesn't make it true. You say this will not crash the game's economy but you have no information or knowledge at your disposal to back that up - you even admit you only have experience of two games in this area. Sorry, but you're wrong - the impact of the duplicate item issue is exactly as Chris has stated it.

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TheHeffNerr wrote:

have fun with your new game Jay Wilson. Wait even Jay Wilson gave people at least 1 free roll back... Maybe you should hire him, he knows what customer service is at least.

And this is just ridiculous. You're completely on your own here - apart from the others who've joined you in the insanity of trying to attack developers who owe you not one single thing, as you've agreed via the Terms of Service.

As I said above, clearly nothing will get through to you - you are understandably upset but you've gone way off-base in your blame and the way you've chosen to carry it out. You may feel your anger is warranted but it's also clouding your judgement and your sense of what's right and what's wrong (tip: blaming developer known for transparency and listening to the community - wrong). Hopefully you can come back to this issue when you're a little calmer and reconsider what you've said and how you've chosen to deal with it.

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mkmaddage wrote:

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TheHeffNerr wrote:

So when are you refunding me? I find it really funny that no one has directly contacted me yet I'm one of the only posters that make any legitimate post. Basically what I'm saying is you don't care, you say sorry blah blah blah but it means nothing to you.

With that attitude, no wonder no one has contacted you. Looking at your embittered posts it's clear nothing anyone says will get through to you but I'll take it on myself because such an egregious and utterly baseless outpouring of emotion can't be left unchallenged.

"

TheHeffNerr wrote:

The duplicate items issue you bring up is a poor poor poor poor excuse for treating paying customers this way. This will not crash the games eco system and never has in any game. D3, eco doesn't suck because blizzard allows roll backs. WoW eco system is not wacked out because blizzard replaces hacked items. these are the only 2 games I have experience in playing when it comes to hacked items so it'a all I can use.

Saying "poor" four times instead of once doesn't increase the effectiveness of your sentence. In fact, it achieves the opposite. It also doesn't make it true. You say this will not crash the game's economy but you have no information or knowledge at your disposal to back that up - you even admit you only have experience of two games in this area. Sorry, but you're wrong - the impact of the duplicate item issue is exactly as Chris has stated it.

"

TheHeffNerr wrote:

have fun with your new game Jay Wilson. Wait even Jay Wilson gave people at least 1 free roll back... Maybe you should hire him, he knows what customer service is at least.

And this is just ridiculous. You're completely on your own here - apart from the others who've joined you in the insanity of trying to attack developers who owe you not one single thing, as you've agreed via the Terms of Service.

As I said above, clearly nothing will get through to you - you are understandably upset but you've gone way off-base in your blame and the way you've chosen to carry it out. You may feel your anger is warranted but it's also clouding your judgement and your sense of what's right and what's wrong (tip: blaming developer known for transparency and listening to the community - wrong). Hopefully you can come back to this issue when you're a little calmer and reconsider what you've said and how you've chosen to deal with it.

"

littlefuss wrote:

This is why it's a good idea to have separate email accounts, where emails are used to log onto games (IE Battlenet, PoE, EA's Battlefield, etc...). Or create a fake email account you use for logging onto websites. Either will keep your data safe should those sites get compromised.

"

TheHeffNerr wrote:

So when are you refunding me? I find it really funny that no one has directly contacted me yet I'm one of the only posters that make any legitimate post. Basically what I'm saying is you don't care, you say sorry blah blah blah but it means nothing to you.

The duplicate items issue you bring up is a poor poor poor poor excuse for treating paying customers this way. This will not crash the games eco system and never has in any game. D3, eco doesn't suck because blizzard allows roll backs. WoW eco system is not wacked out because blizzard replaces hacked items. these are the only 2 games I have experience in playing when it comes to hacked items so it'a all I can use.

Easy enough to check, if it took a few days for you to check everything to get my items back that would be fine.

I promises I have not been to china in my life, so if there was a Chinese IP that accessed my account.. 99% sure that it wasn't me and would be easy to find that item.

Like I've posted in my other comments, I personally don't give a shit about the orbs that are missing. The items that are gone make my only farming toon unplayable. if every one got 3-4 items restored and you were able to remove the old one (even if you weren't able to) The game will but out into anarchy and the game be over ran. This is absurd that you would think this.

1740 hours in open beta, 900 hours or so of played time. 800 hours of unplayed time. Am I High or low played?

have fun with your new game Jay Wilson. Wait

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Mokum wrote:

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TheHeffNerr wrote:

So when are you refunding me? I find it really funny that no one has directly contacted me yet I'm one of the only posters that make any legitimate post. Basically what I'm saying is you don't care, you say sorry blah blah blah but it means nothing to you.

The duplicate items issue you bring up is a poor poor poor poor excuse for treating paying customers this way. This will not crash the games eco system and never has in any game. D3, eco doesn't suck because blizzard allows roll backs. WoW eco system is not wacked out because blizzard replaces hacked items. these are the only 2 games I have experience in playing when it comes to hacked items so it'a all I can use.

Easy enough to check, if it took a few days for you to check everything to get my items back that would be fine.

I promises I have not been to china in my life, so if there was a Chinese IP that accessed my account.. 99% sure that it wasn't me and would be easy to find that item.

Like I've posted in my other comments, I personally don't give a shit about the orbs that are missing. The items that are gone make my only farming toon unplayable. if every one got 3-4 items restored and you were able to remove the old one (even if you weren't able to) The game will but out into anarchy and the game be over ran. This is absurd that you would think this.

1740 hours in open beta, 900 hours or so of played time. 800 hours of unplayed time. Am I High or low played?

have fun with your new game Jay Wilson. Wait

'even Jay Wilson gave people at least 1 free roll back... Maybe you should hire him, he knows what customer service is at least.' you must be joking jay wilson KILLED the diablo franchise hes a idiot that dont know shit about making games

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Chris wrote:

I definitely agree. At the moment our character deletion is a hard deletion, but we're moving to a model where they are soft-deleted and the names can be reused. If an undeletion occurs, a new name may be needed. We don't have this ready yet (it's lower priority than getting the account-lock-on-suspicious-access case sorted out). I am really looking forward to this being in so that we can easily restore deleted characters (but not any items that were stolen prior to them being deleted).

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TheHeffNerr wrote:

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mkmaddage wrote:

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TheHeffNerr wrote:

So when are you refunding me? I find it really funny that no one has directly contacted me yet I'm one of the only posters that make any legitimate post. Basically what I'm saying is you don't care, you say sorry blah blah blah but it means nothing to you.

With that attitude, no wonder no one has contacted you. Looking at your embittered posts it's clear nothing anyone says will get through to you but I'll take it on myself because such an egregious and utterly baseless outpouring of emotion can't be left unchallenged.

"

TheHeffNerr wrote:

The duplicate items issue you bring up is a poor poor poor poor excuse for treating paying customers this way. This will not crash the games eco system and never has in any game. D3, eco doesn't suck because blizzard allows roll backs. WoW eco system is not wacked out because blizzard replaces hacked items. these are the only 2 games I have experience in playing when it comes to hacked items so it'a all I can use.

Saying "poor" four times instead of once doesn't increase the effectiveness of your sentence. In fact, it achieves the opposite. It also doesn't make it true. You say this will not crash the game's economy but you have no information or knowledge at your disposal to back that up - you even admit you only have experience of two games in this area. Sorry, but you're wrong - the impact of the duplicate item issue is exactly as Chris has stated it.

"

TheHeffNerr wrote:

have fun with your new game Jay Wilson. Wait even Jay Wilson gave people at least 1 free roll back... Maybe you should hire him, he knows what customer service is at least.

And this is just ridiculous. You're completely on your own here - apart from the others who've joined you in the insanity of trying to attack developers who owe you not one single thing, as you've agreed via the Terms of Service.

As I said above, clearly nothing will get through to you - you are understandably upset but you've gone way off-base in your blame and the way you've chosen to carry it out. You may feel your anger is warranted but it's also clouding your judgement and your sense of what's right and what's wrong (tip: blaming developer known for transparency and listening to the community - wrong). Hopefully you can come back to this issue when you're a little calmer and reconsider what you've said and how you've chosen to deal with it.

That "attitude" as you call it if from the lack of transparency and service. They have good transparency when it comes to game bugs, that's about it. GGG isn't known for anything but PoE. Saying they are known for transparency and listening to the community is just dumb. 99% of these people here are useless to talk to they don't even have proper knowledge of malware / viruses to even help or to even share any sort of computer logs that may help GGG figure out what is going on.

It will not crash the game's economy and have given 2 examples of games that have not had the games economy crushed just because of dupes. I've said 2 games where I have experienced in playing when it comes to HACKED items. I've played many RPG / ARPG games but have never dealt with any sort of hacked items that have gone on.

GGG is the only company that has treated me this badly ever. I've never had any company in any where treat me like I'm just a fly on the wall they want to swat with a newspaper.

It's late I'm tired. 90% of this post has grammar issues I really don't care.

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TheHeffNerr wrote:

Stuff