Subject: Stuck in Infinite Loading Screen After Chaos Trial – Xbox

Hi GGG Support Team,

First of all, thanks for all the amazing work you put into the game – the new league has been a blast so far!

Unfortunately, I’ve run into a frustrating issue with my character. After finishing the Chaos Trial, I teleported to the Ziggurat camp. I then tried to go back through my portal to grab the loot I had left behind, but ever since, I’ve been stuck in an infinite loading screen.

I’ve tried restarting the game multiple times, but every time I log in with this character, it just stays on the loading screen. I even let it sit for over 10 minutes with no luck.

Here are the details:
• Platform: Xbox
• Character Name: Bes_M
• League: Current (latest) league
• Time of Issue: Around 1 PM

I’d really appreciate any help you can provide to get me unstuck. Keep up the great work — looking forward to getting back into the action!

Best regards[/span]

Also stuck in infinite trial of chaos loading sscreen on my warbringer

I just quit the game and waited 15 minutes the instance to restart and then i wasn’t stuck anymore

If you leave the game running but sit in xbox home menu until the game server kicks you for inactivity (5-10 minutes--for me i know when, because the exhaust fan on my xbox turns off and gets real quiet) you can successfully load back into your instance this bug occurs 100% of the time when TP from chaos trials to ziggurat encampent and attempting to return thru TP

Hope this workaround helps in the meantime

Thanks a lot. I tried it and worked !

Have same issue from trial of chaos when trying to respec ascension. I think the bug is in the trial on Xbox. Hopefully they fix this soon as I've now lost 3 days of work and grind.

Also hit this bug...

this will never be fixed.

I would like to add that this bug is especially prevalent when in a party. Usually at least 1 member of the party bugs out every attempt to play together in trial of chaos. This only started to happen after 0.2.0 went live. Sometimes just switching servers un bugs the character but not always.

Oddly enough Ive also encountered an issue when a player thats bugged out leaves or gets kicked from the party. Its possible for them to be in the instance even when not in the party. The party leader has to leave the zone first and log off or switch characters but not sure why. Happens on some maps aswell. Some weirdness is happening for sure.