bug in my game

"I defeated the Chapter 1 boss, King of the Mists, in my game, but I didn't receive any Soul or Soul Gems, while my friend, who was playing in the same party, received them. I hope the developers can fix this issue."
Here's the translation including the additional details:
"My email is the same as my game email. I play as a Monk, and my in-game ID is 朱中帅."