No response from Support on Liberator of Wraeclast items

Hi everyone,
I bought the Liberator of Wraeclast early access on December 7th and chose to receive the physical items. We are nearly in March and I have not heard of anything from support on the status. I have written to support in December, but I haven't received any responses. Is anyone else experiencing the same thing? Is this normal for support?
Last bumped on Feb 22, 2025, 12:22:29 AM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. We sincerely apologise for the delay in getting back to you.

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