1 Month Without a Response on Points Refund - Inefficient Support

Hello, community,

I’d like to share a highly frustrating situation I’ve been experiencing with support. On January 17, 2025, I sent my first email requesting a refund of 360 points spent on a duplicate skin (Harmony Weapon Effect). I received a response asking for some additional information, and I was assured that it would be possible to get my points back once I provided the necessary details.

However, since that initial response, I have sent four follow-up emails with the requested information, and I have not received any further communication from support. It has now been over a month since my first contact, and the lack of follow-up is incredibly frustrating.

I understand that support teams may be busy, but going a month without any kind of response after being asked for additional information is unacceptable. Is anyone else experiencing something similar? Or does anyone know how I can resolve this more efficiently?

I appreciate any help or guidance.