Inquiry About Account Access Issue
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Dear Path of Exile 2 Support Team,
I encountered with my account after a recent update. My in-game account, associated with the official ID shuqixu#7763, has displayed a message stating that I no longer have the required qualifications to play. As a result, I am unable to access the game. I would like to highlight that I have previously played the game and have made purchases on my account. Therefore, I am uncertain about the reason for this issue and would appreciate your assistance in resolving it. Could you kindly investigate the situation and let me know what actions I need to take in order to regain access? Last bumped on Feb 20, 2025, 12:26:47 AM
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Hi! Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.
If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. |
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