xbox and pc ccharacter sync?

Hi!
So i bought the xbox version intially. then saw you have to buy them per platform, eh whatevs... it says that the characters sync between platforms.
so i bought the PC version.
so I am havign an issue, I do not see my character i have on my xbox when i load up the PC game.

I have searched and i cant find a really good answer on what to do.

thanks!
Last bumped on Feb 20, 2025, 9:43:19 PM
Hey there, I'm sorry to hear about this. If you have not already done so, could you please email us at support@grindinggear.com so we can look into this matter for you?

If you could please include your account name and 2-3 character names that would be greatly appreciated. :)
Need help with anything? Feel free to contact us at: support@grindinggear.com :)
okey dokey. email has been sent.

account names:

LeMoNaDa8
for xbox life, poe2, steam, etc.
Hi!
So, the whole subaccount/cross linking thing.

I have microsoft linked to my PoE acct.

I also have in my transaction history, 2 verified purchases of PoE2. but in the link in the website, shows i dont have access...

So, from what I can see, my microsoft (ie xbox) acct is linked, but its not?
Nvm, i got it.

Different emails from xbox to PC... (since xbox is much older lol)
Thanks everyoen !

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