Missing MTX from Steam Purchases
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Hello, I've purchased support packs and haven't received any of the items.
Steam support refers me to contact GGG. Purchased: Feb 12 @ 9:53pm Path of Exile 2 - King of the Faridun Supporter Pack Path of Exile 2 - Lord of Ogham Supporter Pack Both directly purchased from Steam app market, account is linked to steam properly as I use it to login on forums/trade. I can provide Steam purchase ID if needed. Really wanted to get a few tabs going this sale but neither my points or cosmetics show up in my account. Last bumped on Feb 23, 2025, 8:24:33 AM
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Hi there, if this purchase was made via Steam, there may be a 24 hour processing delay in these showing up on your Path of Exile account. I apologise for any inconveniences this may cause.
If this is still not resolved within 24 hours, could you please contact us at support@grindinggear.com so we can look into this further for you? Need help with something? Feel free to email us: support@grindinggear.com
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@Vash_GGG
As stated in original post, purchase was made on the 12th of February, I've contacted support via e-mail too but haven't heard from them after providing details on transaction. As I've also mentioned before, really wanted to get some stash tabs on this sale and that's why I'm insisting in getting it solved as quickly as possible. Anything we can do for now? Appreciate your help! |
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I am still waiting on a response both in email and here.
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