No coins granted to account
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I purchased two early access packages of POE2. One was the Lords of Ogham EA package that did nothing to my account, 60$ sucked into the void. Then another basic EA package which granted me access to the game, but no coins on my account.
As advertised, I should get 300 coins. These 300 coins and the complete Lords of Ogham package are completely unaccounted for. I contacted support 4 times, they respond 3 days later with some basic, generic questions, i answer them and they never follow up. I want to love the game because I enjoyed the first week of playing, but this atrocious support completely puts me off. Has anyone else experienced this? Last edited by dominic95#0884 on Feb 12, 2025, 8:57:14 PM Last bumped on Feb 21, 2025, 6:14:26 PM
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" Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. | |
" " Last edited by benzman9001#5398 on Feb 12, 2025, 9:00:22 PM
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Thanks for the fast response! What does "as soon as we can" mean? My track record is as follows:
1st contact: 7th December (guys responded on 16th) 2nd contact: 16th December 3rd contact: 23rd December 4th contact: 26th January 5th contact: 29th January 6th contact: 13th February I actually contacted you guys 6 times, not 4! my bad I can understand that support is swamped, but this is on the extreme end. Unless these are the standard wait times, is this normal? Last edited by dominic95#0884 on Feb 12, 2025, 9:13:57 PM
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Im having the same issue, the last time I was contacted was December 25th. At what point should i be trying to email again? Its been like 6 weeks
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" Keep trying, don't assume they'll follow up with you. I would send an email on a weekly basis. Don't fall for their "large volume of requests" template response, if the volume is so large they can always hire more. |
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The worst lie is "if you reply it'll go to the bottom of the queue". If they had a queue system they'd also have proper support :')
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Matter of fact, I'm still waiting for an email reply [Removed by Support] prompted me to email them 8 days ago. What a sham company! How long until they get exposed as the frauds they are?
Last edited by Vinky_GGG#0000 on Feb 21, 2025, 6:11:19 PM
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Hilarious, the only support engagement I'm receiving is them redacting their names out when they get called out on it.
You have lost any credibility |
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